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Valerie Davis - Ontario

Valerie Davis
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About Valerie Davis

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Valerie Davis is currently living in Ontario, and is interested in Consulting, Financial Services, Health & Beauty.
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Location

Ontario

Categories of Interest

Consulting, Financial Services, Health & Beauty

Company Size

1000+

Resume

PROFESSIONAL PROFILE

A highly motivated, dedicated and energetic Human Resources Professional
with over 5 years experience in delivery of HR programs and over 6 years
experience within the retail side of banking. Excellent communication and
interpersonal skills, with the ability to effectively deal with all levels
across the organization. Adaptable and flexible, works well independently
and within a team oriented environment. Strong problem solving and
decision-making skills. Client focused, skilled in building collaborative
relationships with internal and external clients and business partners, and
delivering quality results. A proven self starter, who thrives on new
challenges and has the ability to handle multiple assignments meeting tight
deadlines. Seeking a role where I am able to further develop my career
within Human Resources, capitalize on my diverse experience and contribute
to the organization's overall success. Experience in:
HR Policies & Procedures
Program Delivery - Design, Implementation
Compensation - Programs Base Pay Review and Year End Incentive Pay -
provide analytics
Measuring and Improving Employee Satisfaction - Employee Recognition
Manager Self Service and Employee Self Service- Maintenance of Employee
records and payroll transactions
PeopleSoft- Queries and payroll investigations


EDUCATION AND PROFESSIONAL DEVELOPMENT

Human Resources Professional Association (HRPA) - working towards CHRP

BMO Financial Group HR Professional Development Curriculum, Toronto,
Ontario
BMO HR Fundamentals, Cohort 3
University of Toronto, Rotman School of Management/BMO Certification (2007)

Ryerson University, Toronto, Ontario
Human Resources Certification (2001)

Ryerson University, Toronto, Ontario
Degree: Bachelor of Commerce/Business Management - Honours (1995)
Minor: Human Resources Management and International Business

PROFESSIONAL EXPERIENCE

Bank of Montreal Financial Group (BMO FG) February 1997 - Present

HR Program Delivery Associate March 2004 - Present

Working with HR Business Partners and Corporate clients, responsible for
the research, development and delivery of various Human Resources programs
and initiatives for over 5,000 Technology and Operations
team members including:
. Provide administrative and technical support enabling the team to
operate efficiently
. Provide program coordination support for the delivery of Human
Resources programs within Corporate areas and Technology and
Operations:
o Compensation Programs Base Pay Review and Year End Incentive Pay
- provide analytics
o Talent Renewal (low performers) - responsible for quarterly
reporting
o Annual Employee Survey
o Dalhousie MBA
o Reward and Recognition program - Awards of Excellence - program
management of event
o Talent Management - assist in preparation of Executive
Roundtables
o Business Continuity Coordinator - maintain BCP and complete
annual requirements
. Data Gathering and Analysis provided to Human Resources Business
Partners

Scheduling Administration (Direct Banking Call Center - BMO FG) February 2001 - March 2004

Provided support to over 600 team members, interacting with all levels of
management (Vice Presidents, Senior Managers, Team Leaders and their direct
reports).
. Acted as a liaison between Work Force Management (created schedules),
employees, middle management and senior management within the Call
Center
. Generated daily reports and Excel spreadsheets
. Ensured the employees' scheduling requests were entered in a timely
fashion
. Resolved any problems that occurred in the employees' schedules
. Dealt with Human Resources issues including short-term disability,
vacation, breaks, lunches, fairness scheduling, etc.

mbanx Manager (Direct Banking-BMO FG) March 1997- February 2001

. Accountable for clients' account inquiries and other customer service
concerns and problems. Consistently provided a superior level of
service, resulting in an ongoing high level of customer satisfaction.
. Processed financial transactions including MasterCard and Line of
Credit advances, Loan and Mortgage payouts, etc.
. APMP Quality Monitor - monitored other mbanx Direct Managers' calls
for quality
. Outbound Sales - cold called customers for additional business
. Received several awards for Top Performance and "Living the Values".
Due to this recognition, was asked to join several organizational
committees, including the Kids Help Phone Corporate Bowlathon -
assisted with establishing teams and ensuring excitement and
participation, resulting in successful results; Your Event Source
(YES) and The Fountain of Hope - acted as Team Captain.

PC/TECHNICAL SKILLS
. MS Office Suite - MS Word, Excel, PowerPoint, Outlook, Internet; Lotus
Notes 5.0; Totalview; Peoplesoft and SharePoint; BMO HR Self Serve;
Manage Team Compensation (MTC)

VOLUNTEERING

ACT (Aids Committee - Toronto) - volunteered at the AIDS Run and Fashion Cares

Junior Achievement - volunteered to deliver modules (Economics of Staying in School and Diversity)

Camp Jumoke - Organization which sends children with Sickle Cell to camp for 2 - 3 weeks in the summer

Local Community Church - facilitate harassment misconduct sessions and living well sessions

References will be supplied upon request

Quick Profile Summary

Valerie Davis
Name: Valerie Davis
Link: http://www.salespider.com/p-6385983/valerie-davis
Location: Ontario,Canada

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