Bob Palla - Ontario

Bob Palla
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Bob Palla is currently living in Ontario, and is interested in Automotive.
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Robert Palla

943 Third St.

Mississauga, Ontario

L5E 1C4

T: 905-274-8197

C: 647-393-2018


Objective: To obtain a full time position and utilize the skills that I
have to create a positive impact.

Toplift Equipment- May 2004-July 2008

Original position: Sales representative.

. Increase sales of used and new forklift trucks and compactors and
balers for the recycling industry.

. Perform cold calls to obtain new customers.

. Create sales quotations with potential clients.

. Perform sales demonstrations in house or at customer's locations.

. Follow up on all leads and quotations.

I was approached in December of 2004 to take control of the service, rental
and parts departments. This was due to the dismissal of the managers of
these departments. In February of 2005 the company went into self
bankruptcy. The following were the duties and responsibilities that I had.

Service Department:

. Maintain current customer base and assure them that the service that
they had received previously would not change.

. Obtain new customer base via road service technician, sales department
and telephone leads.

. Perform all quotations and follow up with customer to obtain service

. Inform sales and rental departments with possible leads.

. Review daily labour billings that the service had completed for the
payroll department.

. Complete monthly planned maintenance program.

. Complete all service billings on a daily and weekly basis.

. Supervise five (5) service technicians for the shop and road.

. Review all service technicians and improve where needed.

. Dismiss and hire personal when needed.

Rental Department:

. Complete all rental obligations.

. Install rental unit's c/w discounts for service quotations.

. Sub- rent units when needed to complete rental agreements.

. Secure transportation.

. Maintain rental fleets maintenance and annual safety inspections.

. Quote and bill customer's usage when complete.

. Address all customers concerns and/or complaints.

Parts Department:

. Search and obtain the materials needed to complete service work

. Obtain materials (ie: tools) for all service requirements.

. Look after all building maintenance requirements.

. Process all parts inquiries via telephone, fax and e-mail.

. Replenish stock for parts department and all service vans.

. Improve inventory control system.

. Complete inventory purchases via cash and credit card.

. Obtain new vendors and reach agreements with current vendors to obtain
credit within one (1) year.

. Obtain agreement with a major supplier for a discount of material

. Hire and train new personnel after two (2) years of running the
department alone.

Masterlift-Oakville Ontario- 2003-2004

. Supervised five (5) shop service technicians.

. Maintain a high level of efficiency for day to day operation.

. Review and processed quotations for the shop and road technicians.

. Provided follow up and obtained approval from customers.

. Processed all requests by the Sales, Customer Service and Rental

. Performed all claims for the Warranty Department.

. Part of a three (3) person service team.

J.H. Thomas Limited- Brampton, Ontario- 1997-2003

Rental Manager:

. Maintained a fleet of very narrow aisle (VNA) and counter balanced
forklift trucks. Via maintenance schedules and breakdowns.

. Continue to expand data base via marketing and service procedures.

. Contact Canadian and American customers to ensure specifications were
met at the time of delivery.

. Secure transportation and custom documents for delivery and return
from the United States.

. Secure local transportation.

. Participated in a management committee to explore new policies and

. Obtained St. Johns Ambulance certification.

. Trained in the Workplace Health and Safety to obtain WHIMIS training
and became a management safety committee representative.

. Exceeded the sales goals that were implemented.

Tracker Automotive- Toronto, Ontario- 1995-1997


. Amalgamated an existing parts store with a service garage.

. Employed a staff of seven (7).

. Cold called for new parts customer database.

. Used signage and door to door flyers for service customers.

. Quoted service work to customers.

. Inventory control.

. Maintained payables and receivables.

J.H. Thomas Limited- Brampton, Ontario- 1992-1995

Parts Sales Representative:

. Cold called to expand data base.

. Maintained current customer data base in territory.

. Obtained and exceeded monthly sales quota.

. Worked with a team at the Material Handling Show.

. Completed sales seminars in the United States and in Canada.

. Worked with all departments by supplying sales and service leads.

Quick Profile Summary

Bob Palla
Name: Bob Palla
Location: Ontario,Canada

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