Fraser McCusker - Innisfil, Ontario

Fraser McCusker
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About Fraser Mccusker

Fraser Mccusker is currently living in Innisfil, Ontario, working as a Telecommunicaitons Consultant and is interested in Telecommunications.
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Job Title

Telecommunicaitons Consultant


Innisfil, Ontario

Categories of Interest


My Interests

A position where I can utilize the skills that I have built over the past 14 years working for the leading Telecommunication Companies in Canada.

Join Date

Fraser McCusker has joined on Jan 10, 2009

Company Size



Fraser McCusker
2846 McKee Court, Innisfil, Ontario L9S 2J4
705-431-4334(H) 647-241-7601(C)

Summary A highly disciplined, organized and enthusiastic professional,
with more than 14 years in the Canadian telecommunications industry.
Reliable, efficient and highly motivated with excellent interpersonal
skills. Welcomes a challenge and the opportunity to leverage his
significant knowledge providing exceptional customer service. Project
Management and Implementation experience.

Career Skills
. Superior analytical and problem-solving abilities
. Highly adept at prioritization and multi-tasking
. Strong written and verbal communication skills
. Results Oriented
. Excels in time management and meeting tight deadlines

Professional Experience
THE TAL GROUP INC. - Contract to Rogers Communications Inc
Toll Free Migration - SMS 800 Coordinator/Data Cleanser
February 2007 to October 2008
. User Acceptance Testing(UAT)
Coordinated testing and tracked outcome to ensure updates worked
as designed without negatively impacting existing processes
. Prepared Toll Free lines into defined groupings and
scheduled groups for migration activities
o Used mechanized program to query current SMS800 records for
RespOrg and Carrier Identification Codes
. Migrated Rogers Toll Free lines from Sprint US's Network
to Rogers' own network, interfacing with test primes
a defined proprietary process, database and system
o Changed CIC codes from Sprint US to Rogers using SMS/800
. Where required, analyzed, troubleshot and documented kickouts from the
process for proactively action the resolution
o Within scope of assignment, resolved and updated customer
provisioning, billing or other records to ensure they matched in
all systems prior to migrations
. As required performed manual test calls on Toll Free lines to validate
proper routing before and after migration
. Assisted team with special requests associated with migration issues
or additional scope
Successfully migrated over 400,000 Toll Free Lines.
Systems Used:
. AS400 (Billing)
. CIS (Sprint Provisioning)
. SMS (3270 Version)
. DTM (Desktop Manager)
. M-TOOLS (Rogers Migration)
. I-TOLLS (Rogers Provisioning)

BELL CANADA - Full Time Employment
Carrier Services Local Migration Client Representative
September 2006 to January 2007
. Issue local service orders to migrate telephone lines to alternate
. Notify alternate carries that facilities are available for migration
of lines
Rewarded for order accuracy.
Systems Used:
. BCRIS (Customer Records System)
. ARICS (Billing System)
. 3270 Sessions (Provisioning System)
. EDGE (Calling Card Database)

Bell Advantage Centre of Excellence Client Representative
October 2001 to September 2006
. Project Managed the implementation of the Bell portfolio of toll
products and services at national and regional levels, employing
creative solutions to meet the diverse needs of the company's client
base, resulting in several commendations and Customer Care awards,
some clients included GE, Home Depot, Ontario Government and Bank of
Nova Scotia.
. Acted as the customers advocate ensuring any queries or billing
concerns were resolved in a timely manner, resulting in improved
customer satisfaction and loyalty to Bell Canada
. Accepted several in-charge and acting managerial assignments

. Placed local orders for Calling Card, Toll Free services and Winback
customers to Bell Canada for long distance including Telus (Alberta
and British Columbia) and MTS (Manitoba)
. Specialized in Direct Access Lines and dial plan requests, with
concurrent resolution of customer queries and billing concerns
o Consolidated customer accounts
o Ensured correct mix of products by account
. Performed regular In-Charge assignments
o Assisted with team coaching
o Assisted on hiring interviews through observation and feedback
. Adhered to SOX Compliance Processes
Ongoing commendations from customers (GE, Tom Taylor), peers and
management for level of knowledge and insight as well as service levels.
Systems Used:
. 3270 Sessions (Access to Provisioning System)
. NETCAP (Provisioning System)
. BCRIS (Customer Records System)
. ARICS (Billing System)
. VMIP (VNET long distance lines)
. SIEBEL (Sales Contracts)
. EDGE (Calling Card Database)

Client Representative-Sales and Service, Help Desk
October 1997 to October 2001
. Client Representative
o Interfaced with customers to initiate new installations, moves
and terminations of terminal and voice service products
o Marketed telephone features and terminal products
o Analyzed, documented and resolved customer discrepancies
o Resolved complex billing issues
. Help Desk Representative
o Handled peer Client Representatives questions within scope of
the Sales and Service position
. Tyro Representative (backfill)
o For newly trained Representatives, provided first week coaching
and mentoring
Exceeded team productivity targets ongoing while also receiving customer
commendations for excellent service.
Systems Used:
. BCRIS (Customer Records System)
. ARICS (Billing System)
. EDGE (Calling Card Database)
. Notepad (Rep Question for Training Issues)

Direct Marketing Associate
January 1995 to October 1997
. Successfully retained customers through effective management of both
local and long distance services
o Rectified and resolved customer discrepancies
. Supported team management
o Provided coaching to peers as required to meet job performance
o Analyzed the daily reports, assessed against group objectives
and provided team feedback on results
o Provided team management while manager away
o Organized and chaired group meetings
Exceeded Sales objectives for the department.
Systems Used:
. BCRIS (Customer Records System)
. ARICS (Billing System)
. EDGE (Calling Card Database)

Centennial College-September 1992 to May 1994
Program: General Business Diploma
Major: Business Management

Seneca College Part-time
Program: Adult Education
Major: Adult Education

Quick Profile Summary

Fraser McCusker
Name: Fraser McCusker
Location: Innisfil,Ontario,Canada
Job Title: Telecommunicaitons Consultant

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