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Thabane Mnisi - South Africa

Thabane Mnisi
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About Thabane Mnisi

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Thabane Mnisi is currently living in South Africa, and is interested in HospitalityTravel.
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Location

South Africa

Categories of Interest

HospitalityTravel

Resume

Attention: To whom it may concern

From: Ms T Mnisi







Contact no.: 073 906 8234





















Curriculum Vitae of Thabane Mnisi

Personal Details
Email: thabanimnisi@yahoo.com , Fax no. 011 391-6584
Cell no. 073 906 8234, Alternative (011)391-6195
Address- 24 Dieter Street, Birchleigh North, Kempton Park, 1618
Name: Thabane
Surname: Mnisi
Id Number: 830307 0886 080
Marital Status: Single
Nationality: South African
Criminal Record: None
Home Language: Tsonga
Other Languages: English, Afrikaans, Zulu, Tswana
Health: Excellent
Drivers License: Code 10

Personal Profile and Career Objectives
A self-starter motivational person, always eager to learn new skills and a
very fast learner, I am also a good team player.

Career Objectives
With five and a half years experience in the hospitality industry, I am
currently registered with Intec for courses in Conference, Exhibitions,
Events Management and Wedding Planning.

Computer Skills
Pastel, Visual Basic, SQL and Microsoft Windows 95/98/2000/NT/XP including
MS Office suite word, Power Point, Access, WordPad, Note Pad, Excel, Opera
(Fidelio) and Micros




Work Experience
*Company: Doreale Grande 5* and Metcourt Laurel 3*
Period: March 2008
Position: Receptionist
Duties:
* Resolving guests complaints and queries
* Administrative duties
* Helping in the casino
* Training in different departments
*Assisting With Registration
* Issuing Bills at check out
* Operating telephone calls from guests
* Monitoring guests accounts
* Ensuring correct credit and cash handling procedures (FECA) are adhered
to
* Up selling and reaching target revenue
* Dealing with guest complaints
* Taking reservation enquiries
* Receiving and handling payments by companies and singular guests
* Directing colleagues and other staff members to handle guest's queries
* Structuring and maintaining a filing system for guests history
* Making group and company reservations
* Ensuring relevant information is prepared and distributed to the
relevant departments
* Dealing with local VIP's and International clients
* Sorting out any room shortages by outsourcing to other hotels
* Achieving and exceeding revenue target
* Adhere to company policies
* Dealing with both local and international travel agents
* Building client expectations and needs
* Set up and following client itinerary's, ensuring a perfect experience
at the hotel
* Meeting client expectations and needs
As the Hotels are in Emperors Palace, we would move around to any of the 3
hotels on the premises and because of the casino on site you also have to
help in as many departments as possible, I took this opportunity so as to
train myself in as many fields of the hospitality industry as possible.
*Company: Indaba Hotel 4*
Period: May 2007 to Feb 2008
Position: Reservations
Duties:
*Assisting With Registration
* Issuing Bills at check out
* Operating telephone calls from guests
* Monitoring guests accounts
* Ensuring correct credit and cash handling procedures are adhered to
* Up selling and reaching target revenue
* Dealing with guest complaints
* Taking reservation enquiries
* Receiving and handling payments by companies and singular guests
* Directing colleagues and other staff members to handle guest's queries
* Structuring and maintaining a filing system for guests history
* Making group and company reservations
* Ensuring relevant information is prepared and distributed to the
relevant departments
* Dealing with local VIP's and International clients
* Sorting out any room shortages by outsourcing to other hotels
* Achieving and exceeding revenue target
* Adhere to company policies
* Dealing with both local and international travel agents
* Building client expectations and needs
* Set up and following client itinerary's, ensuring a perfect experience
at the hotel
* Meeting client expectations and needs
Taking individual hotel accommodation bookings, and group accommodation
bookings. Record information on the Opera system (Fidelio) Administration
duties and assisting in other departments. Ensuring that payments are
received for all accommodation, Assisting guests in every possible way and
ensuring that guests receive the best service. Working with other
departments to ensure that the job is well done.

*Company: Westcliff Hotel 5*
Period: May 2006 to March 2007
Position: Reservations (Restaurant and hotel)
Duties:
* Monitoring guests accounts
* Ensuring correct credit and cash handling procedures are adhered to
* Up selling and reaching target revenue
* Dealing with guest complaints
* Taking reservation enquiries
* Receiving and handling payments by companies and singular guests
* Directing colleagues and other staff members to handle guest's queries
* Structuring and maintaining a filing system for guests history
* Making group and company reservations
* Ensuring relevant information is prepared and distributed to the
relevant departments
* Dealing with local VIP's and International clients
* Sorting out any room shortages by outsourcing to other hotels
* Achieving and exceeding revenue target
* Adhere to company policies
* Dealing with both local and international travel agents
* Building client expectations and needs
* Set up and following client itinerary's, ensuring a perfect experience
at the hotel
* Meeting client expectations and needs
Business Lounge duties, including assisting guests with their queries
within the Lounge and business centre as well as any other aspect of the
Hotel, assisting with internet access, including faxing, emailing,
answering of telephones and office administration duties, making
reservations for both the hotel and the restaurants.
Coordinating events for guests in the house restaurants or the conference
rooms, taking reservations for the restaurants and training new staff
members within the reservations department, recording information on Opera,
Administration duties and assisting in other departments.

*Company: Bravo Coffee T/A Caf Nescafe
Period: July 2004 to May 2006
Position: Events Coordinator
Duties:
* Planning events for clients in our restaurants and outsourcing to other
bigger venues. Advertising and getting new clients as well as satisfying
our clientele.
* Office administration duties as well as answering the telephone and
meeting with clients and data capturing.


Qualifications, Education and Achievements
2007 October
Awarded the employee of the month at The Indaba Hotel
2007 May
Attended the SA Host training and completed it therefore awarded a
certificate
2005 September
Bcomp (Accounting Science)
Institution: UNISA
Major Subjects: Accounting, Auditing and Taxation
2001 November
Matric
School: Norkem Park High School
Subjects passed: English, Afrikaans, Biology, Geography, Business
Economics, Accounting as well as Maths as a seventh subject.

Social Interests
Reading, cooking, I am a socialite as well as exploring new things about
life.

References

Daisy Macheke: 072 312 0397/ 011 925 0469

Ms Memory: 073 130 3266

Tamara Maudlin: 011 840 6600

Quick Profile Summary

Thabane Mnisi
Name: Thabane Mnisi
Link: http://www.salespider.com/p-6328641/thabane-mnisi
Location: South Africa

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Thabane Mnisi
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