Erika Laboucane - Calgary, Alberta

Calgary, Alberta

Advertising & Media, Communications, Construction

1000+

Qualifications Summary

. 15+ years of professional administrative, bookkeeping and
secretarial work experience
. Challenging assignments in German and English (fluent in both
languages)
. Proficient in a variety of Computer programs including word
processing, spreadsheet, database, graphics, accounting (MS Office
2003, Word, Excel, Publisher, Power Point, Access, Arc Soft Photo
Base 2.0, MS Photo Editor, Omni Page Pro 9.0, Simply Accounting
Premium 2006, QuickBooks)
. Strong organizational, problem-solving, time-management and
decision-making skills.
. Excellent communication, interpersonal, planning, coordinating
skills
. Self-motivated, detail-oriented, ambitious, responsible, reliable,
flexible
. Consistent accurate work performance with minimal supervision
. Knowledge of accounting procedures and related electronic software.





Professional Experience


10/08 - present TESA, Human Resources, Temporary Employment Services
Agency
Prime function: In-house Agency Personnel


- Various temporary assignments within the City of Calgary departments
as required (Reception relief, data entries etc.)
- Communicate, clarify / verify and assure Clients needs


03/06 - present EDS Ventures, Bookkeeping for Small Businesses
Prime function: Providing Bookkeeping Services to Small
Business Owners.


- Use and set up various electronic Accounting Software (Simply
Accounting Premium 2006, Quick Books)
- Communicate, clarify / verify and assure Clients needs
- Set up appropriate accounts
- Manage Accounts Receivables / Accounts Payables
- Collect, maintain, adjust, audit and reconcile Data
- Prepare accurate balanced financial Reports for Month and Year End
- Ensure all filing, reports produced meet timely, clear and accurate
quality standards


01/05 - 03/07 Billing Manager, APEX Hearing Systems Ltd.
Prime function: The practice of audiology is the
assessment of auditory function and the treatment and
prevention of auditory dysfunction to develop, maintain,
rehabilitate or augment auditory functions. Audiologists
are concerned with the prevention, identification,
assessment, treatment and (re)habilitation of hearing
difficulties in children and adults. Audiologists also
provide education and counseling services.


- Retrieved required documentation for 3rd party funding procedure for
six APEX Hearing Aid Systems locations in Calgary, Olds and Okotoks.
- Communicated, clarified / verified and assured Clients authorization
and eligibility for 3rd party funding with the designated government
institutions / organizations and personal insurances
- Composed, maintained and adjusted claims on-line and manually for all
locations
- Transferred accurately Audiologists Reports on to Hearing Loss
Assessment Claims manually for 3rd party, for adjudicators review
- Audited, balanced and reconciled Data, ensuring all filing, letters
and reports produced meet timely, clear and accurate quality standards
- Examined and reviewed 3rd party receivables reports including follow
up
- Prepared and edited monthly billing reports
- Processed and recorded accounts receivables and bank deposits
- Reconciled, updated and summarized Clients accounts balance
- Generated invoices / credit notes
- Improved and maintained filing system
- Successfully trained new candidate for this position.


05/04 - 01/05 Administrative Assistant to the Manager Property
Management / Receptionist, ATCO Structures Inc.
Prime function: The property management of 52-acre of ATCO Business
Park in Calgary, comprised both of ATCO operations and
third party tenants.

Administrative Assistant duties:
- Processed and coded invoices (Accounts Payable) for Property
Management
- Documented, edited and managed telephone accounts, staff parking and
storage contracts/reports
- Maintained utility, telephone, purchase orders and other reports
- Administered and reconciled tenant accounts receivables
- Managed, maintained WinPass security and Manual Key system
- Prepared letters, documents, reports and presentations
- Identified and assisted tenant and customer needs including on-call
"Help-Desk"
- Entered and updated Data for Call Centre (Access Data Base)
- Completed general office duties, handled incoming and outgoing mail
and phones, processed records and correspondence, ordered supplies,
organized Travel arrangements, negotiated, coordinated and ordered
goods for vending machines
- Created and maintained filing system; sorted, coded and filed records
- Managed cleaning contract, conducted building inspections, diagnosed
and scheduled cleaning work, responded, reported and solved tenant and
department requests and complaints


Receptionist duties:
- Operated a multi-line switchboard and welcomed and directed visitors
- Handled incoming and outgoing mail including preparation of massive
mail-outs, scheduled Courier Service
- Provided word processing and clerical support to Human Resources and
other departments


08/98 - 12/04 Office Manager, Ripple Effects Ltd., Calgary
Prime function: The design and delivery of Aboriginal Awareness
Training Workshops live and on-line for specific
industries, organizations and government departments.

- Managed all general office duties including client records, management
reports, office supplies, bookkeeping and Travel arrangements etc.
- Designed and originated successfully all business forms in MS
Publisher, Excel, and Word
- Created prepared and maintained reports and filing system
- Operated phones, faxes, photocopier and scanner
- Generated advertisements for various media
- Handled all incoming and outgoing mail including preparation of
massive mail-outs
- Processed and reconciled accounts receivables and accounts payables
- Entered and edited Data for accounts payables / receivables in General
Ledger
- Reconciled, prepared monthly and year end reports
- Edited and updated workshop reference manuals and brochures
- Composed, analyzed and summarized facilitation evaluations reports

11/99 - 10/00 Contractor: Corporate Record Centre, Husky Energy,
Calgary


- Created new, filed and reworked Well Files
- Filed and reworked Log Fiche
- Prepared corporate contracts and reports for Record Centre Archive
- Organized filing systems for Executive Departments
- Assisted the Information Service Manager with secretarial work and
word processing










Education


- X-actimate Certificate (Estimating Software - Start Jan. 2009)
- WHMIS - Certificate (Workplace Hazardous Materials Information System)
- Professional Bookkeeping Certificate - Universal Accounting College
- Certificate of Completion: "Computer Applications for Businesses" -
DEVRY Inst. Of Technology
- Certificate of Attendance: 'Aboriginal Awareness Training Seminar'
- Diploma - Graduated Studies - Legal Assistant / Germany
- Fluent in English and German


Volunteer Work


- The Canadian Council for Aboriginal Business (Bookkeeping, Word
Processing, Golf Tournament)
- Set up and upgraded computers for Small Businesses, with MS Office
(Excel, Access, Word, Power Point Publisher, Simply Accounting),
Internet, E-mail accounts etc.
- Bookkeeping for Small Businesses (Simple Accounting Premium 2006,
Quick Books, MS-Excel)
- Designed, created various Form-Letters, Business Cards, Letterhead
etc. for Small Businesses
- Assisting Small Construction Company (Painting)
- Assisting Accredited Property Appraisers (Equipment and Property
Appraisals; creating / completing Appraisal Reports, taking
Photographs of Property items)



Hobby's and Interests


- Continuing Education i.e. Languages, Computer Software, Accredited
Property Appraiser Certificate
- Reading and Writing
- Travel, Hiking, Swimming
- Arts, Crafts and Music
- Antiques
- Interior Decorating and Renovations



References available upon request!