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ELIZABETH RAJKUMAR - Ontario

ELIZABETH RAJKUMAR
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Elizabeth Rajkumar is currently living in Ontario,.
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Location

Ontario

Company Size

1000+

Resume

ELIZABETH DEBORAH RAJKUMAR
168 MORNINGSIDE AVE
SCARBOROUGH, ONTARIO
M1E 3C9
RESIDENCE: 416-286-7895
CELL: 647-407-7895



OBJECTIVE: To obtain a position utilizing my skills and experience in the
areas of Customer Service, Collections, and Office Support


HIGHLIGHTS OF QUALIFICATIONS

Over ten years Customer Service and Administrative Support experience in a
business environment
Fully familiar with all aspects of Accounts Receivable and Collections
Strong organizational and problem solving skills, self motivated and able
to learn anything
on my own initiative.
Professionally trained as a Customer Service Representative
Excellent computer skills including Windows98, MS Word, Excel, Outlook,
Internet,
Lotus Smartsuite NCR, ACD telephone system , Email, MAX, QBIS, SAP
Systems,
Renolds & Renolds QuikBook and Siebels.
Knowledge of office procedures, including faxing, filing, photocopy, and
word processing


EMPLOYMENT EXPERIENCE:

March 2007 to June 2008 - Contract - Adecco LSI NORTH AMERICA
Order Desk/Customer Service
Ensured appropriate paper work was completed and corrected product code was
used
Verified purchase orders and input into QuikBook system
Completed Bill Of Lading and custom documents
Process credit card payments return items and apply credit or debit to
customer account
Process customer credit application and enter credit terms in QuikBook
System
Responded effectively to a wide range of customer inquiries, concerns and
requests
Developed and maintained close personal rapport with customers, clients,
and sales manager
Performed collection of customer invoices
Completed accounts receivable adjustments such as refunds, general ledger,
and wire transfers.


May 2003 to Aug 2006 - Contract - Kelly Services IBM CANADA
Senior Sales Support Representative

Responded effectively to a wide range of customer inquiries, concern, and
requests
in a timely and efficient manner.
Verified orders and input 60 to 100 PO's into Max, Sap and Reptool system
Process debit/credit requests from the reps forwarded to managers for
approval
and sent to A/R to process.
Process RMA request from reps into the Returns Database system
Pull daily and weekly Charts from Info Manager System, printed copies,
and distributed to managers.
Prepared daily and weekly spreadsheets pulling information from the Opps
database using Excel
Completed daily backlog report and follow up with business partner's
Trained new Sales Support Representative and checked their work to ensure
all procedures were followed and maintained.




ELIZABETH DEBORAH RAJKUMAR 416-286-7895 OR 647-407-7895
PAGE 2


September 2000 to September 2002 - Contract - Kelly Services
IBM CANADA
Senior Account Analysis Representative

Responsible for coordinating and maintaining the General Ledger of the
following accounts: AT&T, HYDRO-ONE, SHOPPER-DRUG-MART, CANADIAN-
TIRE, ROGERS, and CHRYSLER.
Performed collection of customer invoices always meeting monthly targets
Completed accounts receivable adjustments such as refunds, general ledger,
and wire transfers
Responded effectively to a wide range of customer inquiries, concern, and
requests in a
timely and efficient manner.
Completed 40 collection calls per day
Placed invoices into dispute process and followed up
Completed account summary on a weekly basis
Attended top account review meetings monthly with management and other
business partners
to discuss delinquency accounts.
Did bi-weekly forecasting preparing spreadsheets and reports using Excel,
Cars and Qbis


1997 to 1999 Receptionist
DOWNTOWN TOYOTA

Answered all incoming calls and directed them appropriately to sales
representatives,
service staff and other employees.
Entered daily reports for all warranty claims using Word Perfect 5.1
Booked service appointments
Ensured all cars were licensed for the sales representatives and
appropriate paper work was completed
Updated and maintained a log and an effective filing system for all new and
used cars
Updated weekly inventory report in database

1989 to 1996 Senior Customer Service Representative BANK OF
MONTREAL

Maintained excellent rapport with customer and effectively handled service
related problems that could not be resolved by Junior
Customer Service Representative.
Prepared and processed client's information and accurately input into
computer
Described features and benefits of bank's products
Promoted and sold banking services
Processed GIC, and RRSP contribution certificates on computerized banking
system
Balanced daily reports of cheques and statements
Assisted in conducting monthly and annual audits for traveler's cheques,
safety deposit boxes,
night deposit bags and returned cheques.
Trained new tellers and checked their work to ensure all procedures were
followed and maintained
Received special awards for promoting banking services and meeting monthly
targets
Sent out letters to customers regarding personal banking information and
ensure that
all other correspondence was dealt with in and efficient and timely
manner.


Education:
Grade 13
College Diploma Administration
Completed customer service training with Bank Of Montreal.

Quick Profile Summary

ELIZABETH RAJKUMAR
Name: ELIZABETH RAJKUMAR
Link: http://www.salespider.com/p-6298681/elizabeth-rajkumar
Location: Ontario,Canada

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