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Susan Brodnax and is interested in Consulting, Transportation, Work from Home.
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Resume

Susan Brodnax



Summary

Experienced manager with 15 years in progressively responsible leadership
roles. I am always looking for more efficient ways to better serve the
customer creating high customer satisfaction and increased revenue for the
company.

Experience

AmerisourceBergen Corp. 03/2005 to Present
Valencia, CA
Delivery Supervisor

. Oversee the delivery services for the distribution center
. Negotiated courier contracts
. Developed Standard Operating Procedures (SOP's) for the delivery
department
. Ensure timely and complete deliveries, compliance to company policies
and procedures as well as compliance with DEA and Board of Pharmacy
regulations.
. Designed a tote tracking system that identifies, tracks and control
shrinkage of the distribution center's tote supply
. Created a plan with warehouse management team to reduce shortages of
product shipped to the customer
. Lead a delivery route consolidation project that greatly increased
level of delivery service to our customers
. Created reports to track associate errors in the customer order
filling process which allows for easy recovery of product that is miss
shipped
. Diligence in checking proof of delivery information lead to recovery
of many thousands of dollars in product. One investigation resulted in
the recovery of over $106,000 in stolen product

Postal Express 03/2003 to 01/2005
Bellevue, WA
Account Manager (Liaison between clients and Postal Express)

. Prepared bids for potential customers
. Managed driver and delivery issues
. Created and implemented a training manual for new drivers
. Implemented manifests for customers
. Routed distribution items
. Maintained Logs in regards to daily issues
. Checks and Balances for customer items
. Kept customers advised on status of deliveries
. Edited deliveries for billing purposes and payroll
. Prepared payroll for owner-operators
. Communicated reports to the President
. Assisted in the Customer Service Department
. General Office duties


Velocity Express 06/2000 to 03/2003
Tacoma, WA
Operation Supervisor- Managed Tacoma and Seattle offices

. Supervised a staff of 25 drivers in Tacoma
. Prepared payroll for three offices (250 employees)
. Maintained logs for daily issues and resolutions
. Problem solver regarding drivers and deliveries
. Prepared bids for potential customers
. Implemented manifests for customers
. Routed distribution items
. Checks and balances for customer items
. Kept customers advised of status of deliveries

Pony Express 04/94 to 06/00
Seattle, WA
Dispatcher

. Maintained Dispatch Log
. Checked drivers in and out for routes
. Problem solving for drivers and deliveries
. Contacted customers regarding issues
. General Customer Service



Skills
. Microsoft Office including Word, Excel, PowerPoint & Outlook
. Datatrac
. Comet
. AS400
. PKMS
. RF Scanner/Unit


Nominations and Awards
. Nominated for customer care award 6 times in two years
(AmerisourceBergen)
. Won customer care award 4 times
. Quarterly safety award winner every quarter (AmerisourceBergen)



Certifications and Compliance
. Certified with the Board of Pharmacy as a Distributor
. Knowledge of DEA regulations and compliance
. Power equipment certified
. CPR and first aid certified (first aid team)
. Had the highest access level (compliance critical) at
AmerisourceBergen























Susan Brodnax, page 2 of 2

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Name: Susan Brodnax
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