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Keith Bertram - Ontario

Keith Bertram
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About Keith Bertram

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Keith Bertram is currently living in Ontario, working as a Director Services in "G&T" and is interested in Accounting, Marketing, Services.
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Job Title

Director Services

Company

Location

Ontario

Categories of Interest

Accounting, Marketing, Services

My Interests

New professional services which G&T could offer to its customers nationally.

Join Date

Keith Bertram has joined on Nov 20, 2008

Company Size

1000+

Resume

PROFILE

A focused and accomplished General Management Executive with
progressively responsible experience in a variety of disciplines including
Business Development, Category Management, Marketing and Operations. A
strategist and hands on Retail professional driven to delivery of projects
on time and on budget.

A leader and a mentor with the strength to energize a team and an earnest
supporter of positive change. Exceptional skills include creation and
execution of business and marketing plans, continuous improvements in
operations and customer satisfaction. Recognized as a communicator and a
quick study, able to make an immediate contribution.

CAREER SUMMARY

GRAND & TOY, An OfficeMax Company (2006 - Present)

Director of Professional Services

Reporting to the Vice President of Business Development, the primary
focus is on Project and Program Management developing new business
services and in assisting Senior Leadership with the initiatives targeted
and acquisition of new customers within the Small Business and Retail
program segments.


CANADIAN TIRE CORPORATION (2003 - 2006)

Business Unit Manager, After Sale Service Programs

Reporting to the Vice President of Global Sourcing, the major
responsibilities were to create a new After Sales Service Business Unit to
oversee all product warranty policies and customer support programs.
Primary focus was as the business lead on a multi stakeholder project team
including Branding, Category Managers, Finance, Reverse Flow Operations and
the Corporate Contact Center to develop new and or improved after sales
service support platforms for product repair, parts replenishment and
customer care.

HOME DEPOT (2001 - 2003)
Canadian Divisional Manager, At - Home Services

Reporting to the VP's of Operations and Marketing, major responsibilities
included negotiating and launching the company into new service based
businesses and managing all business partners to deliver improved customer
service while growing Home Depot's market share in the growing "Do-It- For-
Me" business segment.

ENBRIDGE HOME SERVICES (1993 - 2001)
Operations Manager 1996 - 2001
Manager, Merchandising & Purchasing 1993 - 1995

ESSELTE - LOOMIS & TOLES (1991 - 1993)
Director of Retail & Commercial Marketing

HUDSON'S BAY COMPANY (1977 - 1991)
Various Regional and Head Office management positions
EDUCATION

BFA (4 year) University of Regina

Logistics Management (Certificate Program) - York University

PROFESSIONAL DEVELOPMENT

Preparatory Merchandising Course (PMC) - HBC
Supervisory Practice Program - HBC
Materials Handling Certificate Program - Promat, Chicago
Tools for Layout Planning and Material Flow Analysis - Promat, Chicago
Specifying Infrastructure for the Traditional Warehouse - Promat, Chicago
Price as a Strategic Weapon - CMC
Breakthrough Negotiation Skills - CMC
Financial Management for Non Financial Managers CMC
The Essentials of Project Management - University of Toronto
Microsoft Project - University of Toronto

Quick Profile Summary

Keith Bertram
Name: Keith Bertram
Link: http://www.salespider.com/p-6128983/keith-bertram
Location: Ontario,Canada
Job Title: Director Services
Company: G&T

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