Sanjeev Arora - Guelph, Ontario

Sanjeev Arora
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About Sanjeev Arora

Sanjeev Arora is currently living in Guelph, Ontario, working as an Information & Knowledge Management Solutions in "Phipps & Associates Inc" and is interested in Consulting, Internet / IT, Services, Software & Services.
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Job Title

Information & Knowledge Management Solutions



Guelph, Ontario

Categories of Interest

Consulting, Internet / IT, Services, Software & Services

My Interests

* Consulting projects - Information Management, Knowledge Management, Social Knowledge Networking, Microsoft Sharepoint Server 2007, Windows Sharepoint Services (WSS).v.3.0 implementation * Service Provider for Hosted Windows Sharepoint Services (WSS).v.3.0, Microsoft Exchange 2007 * Service Provider for Hosted - Custom .NET based application * .NET based Application Development

Join Date

Sanjeev Arora has joined on Nov 01, 2008

Company Size



* Have over 8 years experience as an IT professional within Business Information Systems, in a combination of systems implementation and consulting roles.
* An effective team player with strong analytical and problem solving skills to work well in a dynamic team environment.
* Have successfully used my skills with ability to manage multiple tasks and apply appropriate priorities.
* An enthusiastic, confident, self-motivated person with excellent verbal/written communications and interpersonal skills.

June 2006 Current M.E. Phipps & Associates Inc, Guelph, Ontario
Business Information/Systems Consultant

Employers Description ISV - Content / Information Management Systems and Technology.
Job Description/Involvement System Analysis & Implementation for clients and provide relevant Products & Custom Solutions, Web Hosting on MS Win Server 2003, 2000, Win XP & MS SQL Server 2005.

Responsible for:
* Analysing and consulting on various Business Applications mainly within Information Management, Intranet/Internet Portals, Web applications, Web hosting and Desktop applications.
* Applying solid knowledge in business information management to help improve our clients current systems and help them select future software solutions.
* Providing technical consulting during pre and post sales process, to all our client base and help them analyze their existing systems and recommend appropriate IT solutions.
* Analyzing client business workflow concepts from a wide range of practices and underlying principles and create software solutions to meet them.
* Maintaining current knowledge of clients project related business and specific developments related to their area of specialization to provide credible value added custom solutions.
* Creating custom solution "bug" reports, FAQ's and knowledge base articles as appropriate and get involved in any additional follow up testing and troubleshooting.
* Installing standard software upgrades/updates/patches/releases as necessary and investigate, research, replicate test and resolve client issues in a timely manner.
* Providing guidance and advice to clients in use of business applications, including advanced functions and productivity enhancement.
* Working with clients IT teams and software developers, to gain an understanding of application/platform architectures and required functionality.
* Working diligently to improve business processes through integration while minimizing the impact of integration on those processes.
* Using problem solving approach, tools, and techniques for recognizing, anticipating and resolving organizational, operational or process problems.

* Successfully implemented client projects to ensure their business users can effectively and efficiently manage and share information using our software technology and solution.
* Effectively manage all projects by multi-tasking and prioritizing team tasks and by addressing client processes and problems on timely basis.
* Resolved clients' application issues in the areas of database management, system configurations/setup, information sharing and software enhancements.
* Successfully provided senior level consulting services to both external and internal business groups on process improvement and improved business results.
* Lead integration testing phase of software programs and applications under development and collaborate with developers and engineers to identify and remedy potential problem areas.
* Successfully guided and assisted the client base on issues related to design, development and deployment of mission-critical information and software systems
* Successfully planned, executed and managed the integration of new applications into existing systems within our client base.
* Developed information management/documents management strategy that addresses management elements such as capture, manage, store, preserve and deliver.

February 2004 April 2006
Soutron Ltd, Derby, England -
Information Systems Specialist

Employers Description ISV - Content / Information Management Systems and Technology.
Job Description/Involvement System Support & Implementation of all company Products & Custom Solutions, Web Hosting on MS Win Server 2003, 2000, Win XP & MS SQL Server.

Responsible for:
Installing and supporting Business Applications, Web applications, Web hosting and Desktop Software. Support responsibilities include provision of 1st, 2nd or 3rd level support to major clients as well as internal users.
Managing companys IT infrastructure and network. Effectively maintaining LAN/WAN, servers, workstations, firewall, switches, hubs, and various other software components such as all licensed software, Microsoft Exchange & SQL Server, scheduled backups, Virus and Spyware protection etc.
With excellent negotiation skills, responsible for all corporate purchases, including hardware/software and to maintain relationships with numerous vendors.
Liaison with the clients technical contact to attain all necessary technical details related to a project and then advice them accordingly on software or solution development and implementation.
Responsible for creating and maintaining accurate and clear technical documents for Internal Business systems and Client project and software implementation.

Effectively co-ordinated with both Soutron programmers and our main software provider Inmagic Inc. USA, in resolving end user application issues and specific software development and installation issues.
Ensured appropriate customer support by simulating end-user problems, research, and resolve operating difficulties. Involved programmer analysts and recommended system modifications to reduce user problems and bugs.
Enforced marketing/sales strategies to maximise promotion of company products by strong communication in pre and post sales activities. Created business opportunities worth over 15,000 related to Consultancy and Web Hosting in a short time period.

May 2002 February 2004
Microlise, Nottingham, England -
Support Consultant (IT Projects)

Employers Description - Supply Chain & Ecommerce Technology.
Job Description/Involvement Project Coordinator Unix platform based OO design Bespoke Softwares, Application Servers Weblogic, Websphere, Oracle, DB2, SQL database, Lotus Notes (v4, v5) and Windows CE, 2000, XP and NT4.
Responsible for:
Supporting mainly WinCE OO (Object Orientated) Java based bespoke softwares, on Unix platform with Oracle, DB2, SQL using Lotus Notes, PC Anywhere, VNC etc.
To attend meetings and work with customers to establish specifications for solutions, by either writing bespoke software, modifying existing software or by developing a new configuration of standard software.
To produce software solutions matching customers specifications, then assist in their implementation and testing in both test and live environment.
Liase with customers and project teams, on site throughout the implementation to ensure a successful installation. Provide telephone support or use remote access software to access clients systems to diagnose faults and solve issues.
Test and correct software faults post delivery in an effective manner, provide understanding and also, demonstrate hardware and software solutions as necessary to service personnel and customers.

Successfully communicated with senior project managers, support managers and assisted in the production of software estimates and the monitoring of actual performance against estimates.
Took ownership and responsibility for Project delivery within the agreed Service Level Agreements in force with the customers and suppliers concerned.
Worked on challenging project issues and provided analytical problem solving support to customers and project managers.

June 2001 May 2002
T & S Stores Plc, Walsall, England
Project Coordinator (Supply Chain)

Employers Description - Convenience Stores (One Stop), now part of Tesco -
Job Description/Involvement - Project Coordinator Mumps, Unix based Software, ERP (VoiteQ) Buyer & Warehouse System for NT/Win, NT4 based EPoS (Anker) System and JDA Software.

Responsible for:
Working on Projects related to changes in existing Software and also Co-ordinating new Software Implementations like EDI, OPTIO etc within the company.
Liaisons with team members, senior project managers and the directors with regards to ongoing Supplier development programmes.
Analysing KPIs, Stock Usage Reports and other Sales Reports using various tools like MS Excel, Access etc to increase efficiency and accuracy within Supply Chain.
Performing various administrative duties & compiling Management reports, forecasts, project plans etc.
Supporting Logistics Team, in the Order management of major product group in millions for three warehouses on EDI, ERP & Unix based systems.

Maintained accurate stock levels worth Millions of pounds, from major Suppliers like Coca Cola, Pepsi, Cadbury through my negotiation skills, in three distribution centres, covering deliveries to more than 1400 EPoS based Retail outlets within the country.
Worked towards tight targets to meet Promotional Products service levels to all the stores, which resulted in higher profits.
Provided high standard Customer Service to the Suppliers, Warehouses and Stores.
Successfully dealt with all Supplier issues, enquires and complaints related to Ordering, Booking In Stock, Missing Deliveries, Stock Shortage etc.

March 2000 June 2001
T & S Stores Plc, Brownhills (Walsall), England
Project Implementer/Installer (EPOS)

Employers Description - Convenience Stores (One Stop), now part of Tesco -
Job Description/Involvement - Project Support Win NT4 -EPoS (Electronic Point of Sale) Implementer.

Responsible for:
Working towards tight deadlines to meet project requirements and meeting set rollout targets.
Responsible for the installation of new EPOS system, which involves configuration of Routers, Hubs and Networking (LAN & WAN) within the stores.
Working with the Helpdesk at the Support Centre, providing System support to over 800 stores countrywide and deal with all store queries and complaints about the EPOS system using Royal Blue Helpdesk Software.
Performing various duties related to the transfers of figures (stock, sales, profits) from the old system to the new EPOS kit. Performing Software and System Testing based on NT Workstation 4.

Provided efficient Project Support, Administration and Management including people management / time management.
Provided constructive feedback on the installation processes to the head office via companys email network and helped in improving systems and internal procedures through operation meetings.
Maintained a high standard in training store staff (including managerial level) with tact, responsibility and professionally.
Liaisons with Regional directors, senior managers, coordinators and engineers.

Dec - 2007 Achieved Microsoft Certified Small Business Specialist

Achieved Microsoft Certified Professional SQL 2000 Administration

New Horizons Computer Learning Centers
Attended Microsoft Certified Professional (MCP) course in -
Administering a Microsoft SQL Server 2000

National Institute of Information Technology NIIT
MS Visual Basic 6.0 Desktop & Distributor
Web Designing

1998-2000 Wolverhampton College
HNC- Business and Finance (2 years Certificate) with
IT Course - NVQ II computers

1994-1996 Mount Carmel School
Business & Commerce with an aggregate of 61.4%, equivalent to A levels

1990-1994 Cambridge Foundation School
Completed 10th boards with an aggregate of 60.6%, equivalent to GCSEs.

National Institute of Information Technology NIIT
Completed SWIFT (part-time) computer course.

IT Expert - MS Windows 2003, 2000 Servers, MS Windows Vista, XP, 2000, MS Office 2007 (Word, PowerPoint, Excel, Access, Groove, InfoPath, FrontPage, Publisher, Visio), MS SharePoint 2003 & 2007, MS Project, Remote Access using PC Anywhere, VNC, VPN etc.
Programming & Other Skills - Visual Basic 6.0, HTML, DHTML, ASP, Scripting Java & Visual Basic, Crystal Reports, Business Objects, Unix Platform, Oracle, DB2 database, Lotus Notes.
Implementation Skills Microsoft Small Business Server 2003, Microsoft Exchange 2003 and Microsoft SQL Server 2005, 2000, SQL DTS (Data Transformation Services) and Web Hosting.
Negotiation Skills Gained excellent negotiation skills through working at various levels within different roles and created successful and profitable Business relationships for my employers.
Customer Services Skills Acquired through attending short-term courses and previous experiences of over 5 years within Customer orientated roles.

References are available upon request.

Quick Profile Summary

Sanjeev Arora
Name: Sanjeev Arora
Location: Guelph,Ontario,Canada
Job Title: Information & Knowledge Management Solutions
Company: Phipps & Associates Inc

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