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Erin Davis is currently living in Ohio, and is interested in Call Centers.
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Location

Ohio

Categories of Interest

Call Centers

Resume

Erin L. Davis


11629 State Route 72 | Leesburg, Ohio 45135 | edavis77@cinci.rr.com


Human Resources & Customer Service Specialist

|Also possess skills |Offering an unyielding drive to optimize the effectiveness|
|in: |of human resources and customer service environments, |
|Team Motivation |evidenced by 7+ years' experience cultivating employee and|
|Decision Making |client relations while performing human resources |
|Project Management |generalist, administrative, and team leadership functions.|
|Recruitment & | |
|Retention |Experience includes recruitment, training, performance |
|WC Claims Management|management, policy and procedure design, workers' |
| |compensation, safety, compliance, benefits, employee and |
|Internal |union relations, management reporting, and HRIS. |
|Communications |Achieved Dean's List honors while completing bachelor's |
|MS Office, ADP, |degree in business management and associate's degree in |
|Kronos, & PeopleSoft|communications; engaged in professional development in |
|Applications |vast areas of human resources. |





Professional Experience


WASTE MANAGEMENT, Canal Winchester, Ohio 2003 - 2008
Customer Service Supervisor (2005-2008)

Cultivated a driven team committed to exceeding desired performance metrics
in a fast-paced, high-volume customer service environment responding to the
needs of commercial and residential clients. Reviewed budgets and forecast
workloads and planned resource allocation and scheduled accordingly.
Coordinated efforts with two other service teams, working collaboratively
to resolve issues and expedite workflow. Oversaw a 25-person team,
evaluated performance, and identified opportunities to achieve improved
results.

. Training & Development: Capitalized on opportunities to further
develop workforce, creating and facilitating training programs
delivered in team-based and 1:1 settings.

. Recruitment & Performance Management: Interviewed, hired, and oversaw
the performance of team members, taking disciplinary steps when
necessary and designing incentive programs to fuel retention.

. Employee Relations: Instituted a daily and weekly "huddle" to better
inform staff of objectives, action items, and policy and procedure
changes; dramatically improved communication and workflow.

. Knowledge Management: Created an online knowledge base to allow for
real-time information sharing; increased sales 15%, expedited
responses, improved first-call resolution, and empowered staff.

. Policy & Procedure Interpretation: Disseminated company policies and
procedures to team members, ensuring each understood and were
empowered to make the right choices.

. Management Reporting: Prepared, maintained, and submitted operational
and personnel reports to management staff; recommended changes to
procedures and staff.

Human Resources Administrative Assistant / Generalist (2003-2005)

Integral member of the 8-person human resources team, working directly with
the senior manager, directors, and department staff in the Human Resources,
and Training and Development Departments. Serviced the human resources
needs of a 350-person workforce. Planned and coordinated schedules, travel,
meetings, and events while providing dedicated administrative support.
Maintained confidential files, talent management data, and organizational
charts. Introduced benefits packages to new hires during initial training.

. Recruitment Lifecycle: Prepared job requisitions, submitted
advertisements, held open houses, and analyzed turnover; improved
retention by identifying and correcting prevailing issues.

. Project Leadership: Coordinated a plethora of internal and external
communications from mailings to reports, presentations, postings,
directories, and other human resources projects.

Erin L. Davis - Page Two 937-780-8000 | edavis77@cinci.rr.com




Professional Experience - Continued


C.J. MAHAN CONSTRUCTION COMPANY, Grove City, Ohio 2001 - 2003
Human Resources Administrative Assistant / Generalist
Gained experience in generalist areas including safety, training, policy
and procedure development, employee and union relations, claims processing,
compliance, and workers' compensation for a 100-employee firm. Addressed
issues impacting organizational exposure such as reviewing safety
procedures, incidents, and claims to minimize risk and resulting expenses.
Cultivated employee relations and supported an environment of open
communication, compliance, and cooperation among union labor and staff.

. Confidential Communications: Composed, reviewed, and proofread
correspondence; maintained a high degree of confidentiality; and
produced moderately complex management reports.

. Training Manual Development: Created a first-time safety manual
communicating company policies and procedures to a diverse union and
nonunion workforce.





Education & Training


UNIVERSITY OF PHOENIX, Columbus, OH
Bachelor of Science in Business Management (2008)

COLUMBUS STATE COMMUNITY COLLEGE, Columbus, OH
Associate of Arts in Communications (1999)

Professional Development: Train the Trainer, Core Management, Progressive
Disciplining, Preventing Sexual Harassment, and Managing
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Quick Profile Summary

Erin Davis
Name: Erin Davis
Link: http://www.salespider.com/p-5882033/erin-davis
Location: Ohio,United States

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