Close
Overlay

Karen Puro - Kent, Ohio

Karen Puro
Send Message
Connect

Karen's Trophies

Attractive Profile SaleSpider Trophy Image
Premium Member Not Completed SaleSpider Trophy Image

About Karen Puro

Karen+Puro
Karen Puro is currently living in Kent, Ohio, working as a Sales & Information Services in "Judgment Enforcement & Information Services" and is interested in Services.
Not the person you're looking for?
Find more results for Karen Puro

Job Title

Sales & Information Services

Company

Location

Kent, Ohio

Categories of Interest

Services

Resume

Karen Puro
330 Overlook Drive
Kent, OH 44240
Home: 330.968.4020 karenpuro@yahoo.com Cell: 330.998.4035


CAREER SUMMARY

Experienced multi-tasked professional with a strong business acumen and
working knowledge of high volume operations requiring the ability to work
productively in time sensitive, demanding environments. Strong background
in quality service and customer care. Proven ability to manage
relationships using excellent verbal and written communications skills.
Analyzed evidence for litigation and coordinated outsourced experts for
cohesive litigation planning. Strong ability to merge dissimilar people
into cohesive teams with common focus. Trained staff on settlement
negotiations and strategic settlement planning using pro/con approach.


AREAS OF EXPERTISE

|Training and Development |Contract Negotiation |Investigation |
|Planning & Implementation |Team Building |Performance Management |


PROFESSIONAL EXPERIENCE

JUDGMENT ENFORCEMENT & INFORMATION SERVICES, Kent, OH
2007-present
Sales and Information Consultant
Orchestrated the formation of start up company, inclusive of completion of
business plan, financing, marketing , website presence, branding and
licensing.
. Marketed online and developed brochure yielding sales 20% above goal as
set forth in business plan.
. Trained staff on proper court procedure, use of databases for
collections, marketing strategy and bookkeeping practices.
. Set up computer/office systems and vendor maintenance.

AIG Incorporated, Garfield Heights, OH
2005 - 2007 Unit Manager, Bodily Injury
and Litigation, Personal Lines Claims

Managed a team of claim representatives and field staff covering areas of
bodily injury, property damage and uninsured/underinsured motorist's claims
and litigated files.
. Measured prompt contact, evaluation, negotiation and settlement of claims
using various metrics. Implemented organizational processes to assist
employees in meeting the goals that were set. Reviewed the process on an
ongoing basis in team meetings and fostered open communication and
personal responsibility to improve our progress. This methodology placed
the unit ranking at 11th in the country, out of 436 units.
. Planned litigation management strategy in concert with panel counsel and
claims counsel. Trained personnel throughout the office on proper
litigation handling and effective negotiation skills, utilizing analysis
of medical records and bills and pertinent negligence laws to effectively
settle the case. Effectively lowered legal costs by 18%.



Karen Puro Page Two
. Trained staff and evaluated progress toward meeting the company's yearly
goals, resulting in #1 audit results in the country. Included in these
results were Customer Satisfaction Survey scores with a 96% satisfaction
rating.
. Selected as office champion for rollout of new software evaluation tool
for use in injury cases. Selection was based on unit results and
experience in the field of injury claims handling.
. Implemented Medicare/Medicaid contact and lien handling procedures,
resulting in 20% improvement in turn around time for final lien notices.



STATE FARM FIRE & CASUALTY COMPANY, Reno, NV
2004 - 2005

Claim Representative, Personal Lines Claims

Delivered prompt contact, damage inspection, estimation and settlement of
claims. Analyzed and applied appropriate policy out of thirteen policy
forms and handled claims on the proper basis with expediency and excellent
customer focus. Increased claims handled per representative by 22%.
Completed extensive training and certification of damage inspection and
estimation. Scored in 96% range on all testing.

. Achieved 62% customer contact within 48 hours of claims notification vs.
a goal of 50%.

State Farm Insurance Company, Reno, NV 1988- 2004

Automobile Insurance Claims Specialist, Personal Lines Claims

Negotiated and settled property, injury and first party claims. Managed
file inventory between 110 and 360 at any given point in time. Took over
inventory of seven different claim representatives during transition and
handled existing inventory as well. Managed over $7 million in claims
payments per year.
. Experienced in first party extra contractual litigation handling. Led a
training seminar for 22 claim representatives on procedures for
evaluation and settlement of first party claims.
. Mentored and trained 11 claim representatives over sixteen years, in
bodily injury, property damage, uninsured/underinsured motorist, and
medical pay coverage handling.
. Coordinated outsourced experts for independent medical evaluations and
records reviews. Created liaison program to assist other claim
representatives in the use of these vendors. Set up a system for
referral and expectations for receipt of reports and opinions.
. Completed over 93 continuing claims education courses offered by the
Company. Including Training for Trainers, and Dealing with the difficult
customer.
. Led training sessions in 1999 for structured settlements in the cases of
large settlements and/or serious injuries for 22 claims people. Produced
a flow sheet with step by step instructions on setting up a structured
settlement.

BERGEN BRUNSWIG MEDICAL/SURGICAL, Sacramento, CA
1985-1988
Customer Service and Warehouse Manager
. Coordinated schedules of shipping and customer service departments.
. Supervised all activities in the warehouse and customer service
departments.
. Evaluated personnel and handled all annual evaluation and any necessary
corrective action.
. Acted as liaison between inside sales and outside sales representatives.
. Responsible for recruitment and hiring for customer service and
warehouse.
. Maintained all client records and implemented emergency order system for
medical facilities.
. Assisted in product training for Sales personnel.

Education
B.S., Business Administration / Marketing, Oregon State University,
Corvallis, Oregon.
** Life, Health & Variable Products licensed in State of Ohio

Quick Profile Summary

Karen Puro
Name: Karen Puro
Link: http://www.salespider.com/p-5843591/karen-puro
Location: Kent,Ohio,United States
Job Title: Sales & Information Services
Company: Judgment Enforcement & Information Services

Explore using SaleSpider

Businesses You May Be Interested In

 Business Picture
 Business Picture
 Business Picture
 Business Picture

Other Sales & Information Servicess from Ohio

 Business Picture
 Business Picture
 Business Picture
 Business Picture

Karen Puro’s Business Connections

Share This Profile

Member Spotlight

King David Tusubira Icon
King David Tusubira
Big Ticket Depot
Associate

Business Spotlight

Towing Services by St. Augustine Tire and Service Icon
Towing Services By St. Augustine Tire And Service
Http://www.towingservicesstaugustinefl.com
»
»
»
Karen Puro
Who Viewed This Page
458376 views
Last Seen
Thursday August 11, 2016
Top Cities
Delhi 1.7%
Toronto 1.17%
Bangalore 1.1%
Top Browser
Chrome Chrome51.56%
Iphone16.42%
Firefox Firefox14.07%
OS Expand
Windows
42.06%
Android
27.51%
Iphone
16.91%
Device Expand
Desktop
50.37%
Mobile
43.63%
Tablet
5.99%
Language Expand
En-US
64.76%
En-us
17.89%
En-GB
2.84%
spacer pixel