Barbara Davis - Kelowna, British Columbia

President

Kelowna, British Columbia

Consulting, Internet / IT, Software & Services

21-50

BARBARA CARR DAVIS

SUMMARY

. Strong analyst lead/manager with strategic planning, change management,
resource allocation, team management, implementation, project planning,
data conversion, integration, and migration to support ongoing and future
business need.
. Industries include healthcare, pharmacy, insurance, retail, hydro-
electricity, and natural gas. Additional experiences include functional
roles in the insurance, banking and retail.
. 23 years in lead, instructional and organizational roles, with direct
experience in management, interviewing, training, conflict resolution,
planning, key work product and deliverables, facilitation, project scope,
estimating & projecting costs.
. Expertise in Organizational Change Management, Change Control, Document
Management, communication, training, Business Process Re-engineering and
dedication to provide well-structured, efficient processes.
. Over 3 years in an energy corporation, with an emphasis on internal
customer service, data management, change management, and project
strategy.

EXPERIENCE HIGHLIGHTS


UST GLOBAL, LLC
INFORMATION TECHNOLOGY SERVICES
MAR 2008 - JUL 2008
PRINCIPAL CONSULTANT

Roles and responsibilities:

. Defining schedule for strategic assessment of processes and controls
under the auspices of the Enterprise Processes Mapping project for
enterprise-wide processes and controls
. Delivering recommendations based on standard IT Best Practices and
improvements to reduce cost and increase efficiency
. Developing team and providing functional training to Business Analyst
Fresher Candidates

UST GLOBAL, LLC
WELLPOINT
MAY 2008 - JUL 2008
SENIOR BUSINESS ANALYST

Roles and responsibilities:

. Providing Scheduling & Release Management support for new iterations of
the client's claims processing products through Small Systems Change
Requests (SSCR)
. Managing Business stakeholders through requirements gathering and
development process
. Managing overall deliverables using SCRUM & Agile methodologies from
estimation activities through to implementation of the new product
iteration
. Providing support for iteration development through client stakeholder
meetings, change estimation, and definition of detailed requirements
through stakeholder workshops, JAD sessions, interviews, and reviewing
system & process documentation
. Conducting assessment of current processes and applications for existing
functionality of impacted product areas

UST GLOBAL, LLC
INTERNAL ORGANIZATIONAL FRAMEWORK / VARIOUS CLIENTS
JUL 2007 - FEB 2008
PRACTICE DIRECTOR, BUSINESS ANALYSIS REQUIREMENTS CENTER OF EXCELLENCE /
PRACTICE LEADER / STRATEGY CONSULTANT

Roles and responsibilities:

. Managed and drove the Center of Excellence to establish a framework for
the standardization of the Business Analysis practice area including a
Core Competency Model
. Managed team of 60+ Business Analysts
. Serving as career manager and mentor, Managed career planning and ongoing
placement
. Coordinated BA screening/technical interviews and ongoing BA placement
assessments
. Managed Key Performance Indicators for Business Analysts
. Managed new Business Analysis Services Model including BA role
definitions
. Defined new requirements methodology based on aviation industry standard
D-0178
. Developed and delivered training courses such as Requirements 101 Cooking
Session and BA Jeopardy, UST Amazing Race, Assertiveness in Leadership,
BA Coaching Call
. Process Re-engineering & policy development for BA practice and
functional areas impacting BA practice area (Recruiting, HR, Training)
. Supported proposal & solution development through stakeholder meetings,
project estimation, scoping and definition of high level requirements
. Conducted assessment of IT processes & controls for existing & potential
clients
. Clients include healthcare, financial, retail, government and energy
industries, looking to implement a variety of solutions, staff
augmentation, and product development & support

UST GLOBAL, LLC
INTERNAL ORGANIZATIONAL FRAMEWORK
JUL 2006 - AUG 2007
BA PRACTICE ARECHITECT, SOFTWARE REQUIREMENTS & TESTING CENTER OF
EXCELLENCE

Roles and responsibilities:

. Designed Core Competency Model and internal training program
. Defined Key Performance Indicators and role definitions for Business
Analysts
. Defined Competencies for recruitment and advancement of all Business
Analysts
. Conducted in-depth assessment of all Business Analysts and candidates
. Defined Business Analysis Services Model including sales materials
. Developed internal training and curriculum for all areas of Business
Analysis Practice
. Process Re-engineering for BA practice and functional areas impacting BA
practice area

UST GLOBAL, LLC
WORKSAFE BC
OCT 2007 - DEC 2007
BUSINESS REQUIREMENTS PRACTICE LEADER / STRATEGY CONSULTANT

Roles and responsibilities:

. Supported proposal & solution development using stakeholder meetings,
project estimation
. Conducted detailed assessment of requirements documentation to define use
cases and estimate preparation of input documentation for logic modeling
. Delivering recommendations based on standard IT Best Practices and
improvements

UST GLOBAL, LLC
SAFEWAY
APR 2007 - AUG 2007
BUSINESS ANALYST PROJECT DIRECTOR

Roles and responsibilities:

. Analyzed and re-engineered process improvements to internal methodologies
and practices used by the PMO and BA groups for requirements best
practices, roles and competencies
. Process mapping, re-engineering through interviews using workflows &
activity diagrams
. Assisting with determination of training methods to implement process
changes

UST GLOBAL, LLC
DRUGSTORE.COM
MAR 2007 - JUN 2007
PROJECT MANAGER

Roles and responsibilities:

. Estimating project effort, determining resource needs, formulating &
delivering proposal
. Development and delivery of the formal SOW, project plan and metrics to
CIO
. Worked with client to understand complexities of retail pharmacy business
. Worked onsite with various stakeholders to understand client needs, goals
and best possible outcome for documenting their products and environment
. Planned and proposed approach, activities, team and schedule for project
to generate missing documentation for functionality of web-store, tools,
business processes and rules
. Introduced client to Managing Business Rules, Change Control processes,
Requirements Management and corresponding methodologies
. Worked with client to determine most appropriate application of Change
Control and Document Management processes for IT Governance of project
deliverables
. Worked with client to develop strategies for ongoing adherence to new
protocol and enhancements to Requirements and Business Rules Management
. Managed six offshore resources including four BA's, one Architect and one
C++ Developer

UST GLOBAL, LLC
HEB
OCT 2006 - FEB 2007
BUSINESS ANALYST PROJECT DIRECTOR / BUSINESS ANALYST PRACTICE MANAGER

Roles and responsibilities:

. Working under the direction of the PMO Director to establish framework
for the standardization of the Business Analysis practice field
. Conducted strategic assessment of internal IT processes and controls to
understand the issues client was having with implementation and
compliance to their methodology
. Process re-engineering to RUP based One Methodology used across projects
to correct gaps & issues within the methodology and implementation
. Managed eight Business Analysts for performance, training, ongoing
scheduling, career planning needs, productivity, and performance
evaluations
. Developed training plan for individuals and core curriculums to meet
training needs
. Coordinated BA activity related to capacity planning and future
assignments
. Developed Key Performance Indicators for the Business Analysts

UST GLOBAL, LLC
SAFEWAY AND TICKETS.COM
SEPT 2006
BUSINESS REQUIREMENTS PRACTICE LEADER / STRATEGY CONSULTANT

Roles and responsibilities:

. Spearheaded Executive Sponsor meetings to establish collaborative
partnership
. Interviewed client's executive team and stakeholders to discover overall
business need and conduct strategic assessment of internal IT processes
and controls
. Delivered recommendations based on Standard IT Best Practices and
improvements to reduce cost and increase efficiency
. Gathered requirements for a major North American grocery client, to
direct their activities towards development of a collaborative vendor
management portal solution

TECHNIGALS (FORMERLY BCP CONSULTING SERVICES)
NOV 2000 - JUL 2006
OWNER / MANAGING CONSULTANT

Roles and responsibilities:

. Worked on various projects and assignments over the last 6 plus years
within the area of IT for a diversity of clients
. Strived to learn and understand the clients business and the individual
components to better understand the best implementation strategy for the
solution.

TECHNIGALS
ENERFLEX SYSTEMS LTD
MAR 2006 - MAY 2006
BUSINESS PROCESS ANALYST

The project objective was to assess financial controls and remediate
mainstream accounting processes across all subsidiaries and divisions in
order to meet Sarbanes Oxley 404 compliance.

Roles and responsibilities:

. Responsible for process mapping, generation of process flow diagrams, Gap
Analysis, and working with and BAU (business as usual) units as they
assess risk and control matrixes
. Detailed micro-plan for implementation of CARDmap to manage corporate
controls & risks
. Risk Management and Gap Analysis
TECHNIGALS
MANITOBA HYDRO
SEP 2005 - MAY 2006
PROJECT MANAGER

The project objective was to post fire protection system manuals to the
intra-net. The overall goal of the project met the corporate mandate to
digitalize client's manuals for accessibility, increased search ability,
and more efficient data storage and management techniques.

Roles and responsibilities:

. Business and Systems Analysis, Project Planning, Controlling and
Leadership
. Managing user expectation and usability of the online systems through
testing, feedback sessions, validation and recommendations
. TECHNIGALS
UNIVERSITY OF WINNIPEG - DCE
APR 2003 - MAY 2006
PROGRAM PRINCIPAL

Reporting to the Division of Continuing Education's Information Technology
Program Advisory Counsel, I developed a comprehensive diploma program for
Business Analysts. The program formalizes the skills, tools and techniques
required for success as a Business Analyst. Previously, there were no
consistent standards or educational programs available to Business
Analysts.

Roles and responsibilities:


. Project Principal and Business Analysis

TECHNIGALS
GREAT WEST LIFE
SEP 2004 - MAY 2005
BUSINESS SYSTEMS ANALYST / SYSTEMS ANALYST - TEST COORDINATOR

The project objective was to transition services from multiple vendors to
one shared services vendor throughout Great West Life, Investor's Group,
McKenzie Financial, London Life and Canada Life. I worked with the client
to understand the intricate details of the insurance industry for various
levels of security related to confidential information from the Group
Benefits Division, Medical Records, Financial Disbursements, and employer
paid Medical Credit Accounts.

My primary role was that of Testing Coordinator, and my supporting role was
more technical in nature. The project was rolling out Windows XP SP2 to
existing XP systems throughout Great West Life, Investor's Group, London
Life and Canada Life.

Roles and responsibilities:


. Business and Systems Analysis, development of use cases, context and user
flow diagrams
. Organizational Change Management through managing user interactions
. Analysis and coordination of Testing on WXP SP2 and patches in control
group
. Monitor and determine metrics for successful test runs to authorize patch
releases
. Organizational Change Management through managing user interactions,
feedback sessions, maintaining issue log for project
. Acted as point of contact to log, process, mitigate & close project
usability issues
TECHNIGALS
MANITOBA HYDRO
APR 2003 - MAR 2004
PROJECT LEADER

My role was as a senior strategic capacity in the XP Conversion Project at
Manitoba Hydro, a hydro-electric and natural gas energy corporation with
approximately 5500 employees and 6300 computer systems. This project ran in
conjunction with the Windows XP migration project and provided support to
the Windows team. I provided direction, mentorship training and coaching to
other members of the team as well as the employee base to ensure full
compliance and success.

Roles and Responsibilities:


. Business Analysis, data migration and operating system conversion within
a large environment with a complex enterprise architecture
. Organizational Change Management through managing user interactions,
feedback sessions, maintaining issue log for project
. Project Leadership and Control, acted as point of contact for project in
order to log, process, mitigate and close issues related to product
usability
. Software Acquisition through research, pricing and recommending software
solutions
. Managing user expectation and usability of the online systems through
testing, feedback sessions, validation and recommendations
TECHNIGALS
RED RIVER COLLEGE
APR 2001 - JUN 2001
INSTRUCTOR - DATABASE ACCESS LEVEL 3

Development and delivery of the full senior Access 2000 course curriculum
and content.

Roles and Responsibilities:

. Curriculum development and classroom instructional delivery

VARIOUS PROJECT MANAGEMENT ROLES
1990 - 1996

Community based initiatives, seminars, workshops and conferences geared
towards personal skill development, career training, business development
and motivational topics.

EDUCATION, TRAINING & CERTIFICATIONS

. BA - Business Administration - Suffield University
. BA - Conflict Resolution Studies - University of Winnipeg, Winnipeg
. Associate's Degree - Computer Sciences - Suffield University
. MCP - Management Certificate Program - University of Winnipeg DCE,
Winnipeg
. Diploma - Computer Programming - Robertson College, Winnipeg
. Professional Courses - Thrishna, The Art of Requirements Gathering;
Logic Modeling, Requirements Based Testing, Principles of HR
Management, Project Management, Business Management, Organizational
Behaviour, Pega, Metastorm, Asserting Yourself in Conflict Situations,
Negotiation Theory & Practice


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