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LYSA GIANACOPOLIS - Lowell, Massachusetts

LYSA GIANACOPOLIS
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About Lysa Gianacopolis

LYSA+GIANACOPOLIS
Lysa Gianacopolis is currently living in Lowell, Massachusetts,.
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Location

Lowell, Massachusetts

Resume

OBJECTIVE:
Office staff position utilizing excellent communication and office skills, outstanding customer service and superior organizational skills.


SUMMARY OF QUALIFICATIONS:
10 years clerical experience involving high level of public contact. Excellent customer relations skills. Extremely dedicated to job and customers. Learn new materials and procedures quickly and efficiently. Self disciplined. Works well alone or as a member of a team.


PROFESSIONAL EXPERIRIENCE:

Stevens Business Service, Lowell Ma 2007-Current
Customer Service Collection Representative
Manage high volume, multiple line phone system.
Made collection calls to customers.
Conducted daily billing and closing procedures.
Received payments by check, credit cards.
Computed and recorded all of transactions.
Make high volume of collection calls


H&R Block, Lowell MA
Customer Service Representative / Receptionist 2007-seasonal
Handled all customer relations; new client registration, scheduling of appointments.
Administered all record keeping and file organization tasks.
Proactive telemarketing; contacted prospects & previous customer base to build current clientele.
Managed high volume, multiple line phone system.
Greeted customers and provided initial documentation paperwork, customer service and problem resolution.

Labor Ready, Lowell MA
Customer Service Representative 2006-2007
Assisted new applicants with employment process, answered questions and qualified potential employees for eligibility to work.
Administered the safety quiz to potential employees. Assisted with dispatch. Prepared work tickets.
Reviewed the sign-in sheet, collected advance slips, distributed safety equipment, selected employees for job assignments, communicated job assignments and directed employees to the job site location. Helped resolve temporary employee questions or complaints as needed.
Inputted, maintained and followed-up on accounts receivable. Processed credit applications.
Made collection calls to customers. Conducted daily billing and closing procedures.
Called existing customers to generate repeat sales. Call prospective customers to set sales appointments.

M.A.T. Landscape Contracting, Lowell MA
Bookkeeper 1999 2005
Recorded financial transactions and account information to keep records up-to-date.
Computed information such as amount due and balances for accounts receivables/ payables.
Checked updated records verifying correct calculations. Fixed or marked errors.
Prepared reports & tables that showed money received and spent, expenses and profit & loss.
Provided information about services and prices to prospective clients. Handled all customer service issues.

Child Care Services, Lowell MA
Home Daycare Provider 1998-1999
Greeted children and guided them to an activity.
Monitored children's play and interaction to maintain their safety.
Maintained schedule, including naps and outside play time.
Met with parents to discuss child's progress and needs.

Filene's Department Store, Burlington MA
Sales Associate 1997-1998
Answered customers' questions and provided information on procedures policies.
Computed and recorded totals of transactions.
Received payments by cash, check, credit cards.
Maintained clean and orderly checkout area.
Processed merchandise returns and exchanges.

D' Angelos Restaurant, Chelmsford MA
Customer Service / Food Preparation 1996-1997
Handled all customer service issues. Monitored work areas to ensure company standards were being met.
Prepared and served orders to customers.
Trained all new employees, greeted customers and took orders.
Computed bill and received payment.

Renaissance Hotel, Billerica MA
Front Desk Clerk / Room Service / Prep Cook 1995-1996
Checked customers in and out of hotel, handled any cash register transactions and answered any customer questions.
Prepped food for functions.
Set-up and cleaned up functions.
Brought room service orders to correct customer rooms.


Education:
Shawsheen Valley Technical Vocational High School, Billerica MA
High School Diploma

References:
Furnished upon request.

Quick Profile Summary

LYSA GIANACOPOLIS
Name: LYSA GIANACOPOLIS
Link: http://www.salespider.com/p-5786593/lysa-gianacopolis
Location: Lowell,Massachusetts,United States

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