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Don Lagomarsino - Mantua, New Jersey

Don Lagomarsino
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About Don Lagomarsino

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Don Lagomarsino is currently living in Mantua, New Jersey, working as a Wireless Handheld Services in "ActiveOTA" and is interested in Consulting, Internet / IT, Services.
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Job Title

Wireless Handheld Services

Company

Location

Mantua, New Jersey

Categories of Interest

Consulting, Internet / IT, Services

Resume

Experience

Contract Position 06/08-2/09
Lead Desktop Support Tech/ Blackberry Administrator

Responsible for all daily activities within the desktop tech area.
Imagining of all company laptops and desktops. Hardware support which
includes replacing hard drives and other desktop/laptop, printer, scanner
issues. Administrator for 500 Blackberry users. Handheld support includes:
BES add, change, deletes, refresh of devices, activations, troubleshooting
hardware and users support. Responsible for maintain user records for
reconciliation of provider billing. Work with all major wireless providers.

Desktop Support/Blackberry Administrator 10/06 - 6/08

Provide 24 x7 x365 support of companies 750+ Blackberry devices. Coordinate
and purchase devices from various vendors (AT&T, T-Mobile, Nextel and
Verizon). Add, change and delete devices on BES server. Manage and created
an Access DB which contains various employee device information. Also
provide all client support for both in-house and remote users. Troubleshoot
and resolve all issues either of software or hardware malfunctions.

Level II - III Help Desk Analyst / Desktop Support
4/05 - 10/06

24 x 7 x 365 support environment. Responsibilities include, but are not
limited to providing help desk and desktop support for local / remote
users. Create logins with and without key fobs. Assist users with
password changes. Troubleshoot login / connection failures. Insure that
all users are able to access the firms Network at any time. Provide
support for firm-specific applications, Windows XP, MS Outlook and MS
Exchange., Blackberries and other peripheral devices. Remove spy
ware/viruses when applicable. Map network paths for applicable databases.
Provide level I & II Blackberry support.

Level II Help Desk Analyst / Helpdesk Support 4/04 -
4 / 05

Provided 3rd shift support to local / remote users who experienced problems
with firm applications, Windows XP, Outlook, Deltaview, VPN/Remote access,
etc. Installed and reinstalled software where applicable. Reset LAN
passwords and created new user accounts in Active directory. Provided
temporary mailbox size increases, and scheduled audio video conferences.
Mapped network paths for applicable databases. Assisted users with
setting up manual / automatic email archiving. Provided Blackberry support
and CDBurning.

LAN Manager 10/99 - 9/03

Novell Lan administrator. Supported all aspects of IT, including PC techs,
help desk, and wiring for desktop to server connectivity. Managed
company's GroupWise email system, including adds, changes and
administration. Cisco router setup and maintenance. Built and installed
Novell Netware networks on HP / Compaq Servers. Responsible for system
backups, admin, security and growth. Provide desktop support, including
setup of hardware, software and client training. Supported a NT/Novell
network of 400 users.

LAN Administrator 4/96 - 10/99

Installed 200+ nodes running IPX and TCPIP protocols in a NetWare
environment utilizing Fast Ethernet over Frame Relay and ISDN backup.
Responsibilities included troubleshooting client workstations, software
installs and updates.

Responsible for the overall performance of 14 Novell 3.1x/4.x servers.
Maintained all servers, installed NetWare patches and fixes, Anti-Virus
detection, Arcserve backups, business recovery through Com-disco.
Supported all LAN connections including monitoring of Cisco
routers/switches. Supported and trained 300 users on various platforms
i.e. Windows 3x, 95 and 98. Supported 5 users running Oracle DBF's.
Assisted in support of 3 servers running SAA gateways for connections to an
IBM AS400. Managed company email system ( GroupWise 4.0 ).

Responsible for automating various departments outdated procedures
utilizing MS Access and DBase III. Configured and installed Windows NT page
server running Winbeep, a mobile paging system. Support companies Nortel
Meridian telephone switch, which includes setup of voicemail boxes and
various, changes and updates. Support workstations running Windows 95 with
NetWare client32.

System Administrator 4/92 - 4/96

Supplied technical support on a 75 node DEC 5000/200 system running Saint
Express Software. Installed and maintained NetWare 3.1x networks.
Installed software and hardware to interface between mainframe and system
users. Responsible for PC repairs and network support. Managed IT staff of
6.


Professional Education

2007 BES Administrator and Blackberry Support
2006 NetG Customer Service, Email Etiquette, Telephone Listening Skills
1996 Certified CNE for Novell Networks

Quick Profile Summary

Don Lagomarsino
Name: Don Lagomarsino
Link: http://www.salespider.com/p-5230013/don-lagomarsino
Location: Mantua,New Jersey,United States
Job Title: Wireless Handheld Services
Company: ActiveOTA

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