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Trakenya Mcshan
506 W 28th St
Houston, TX 77008

To acquire a challenging property tax consultant and or administrative position, in a growth-oriented organization that offers diverse job responsibility with the potential for advancement and the opportunity to utilize my knowledge and experience.
Extensive customer service and clerical experience with a comprehensive knowledge of general accounting principles. Ability to communicate effectively, handle a variety of office equipment and multi-task professionally, efficiently, accurately and well organized.
Strong organizational skills, interpersonal flair, honest, flexible and a solid team player. General office duties, including all daily correspondence, dictaphone, shorthand, and phone etiquette.
Designing and creating new office systems, such as phone answering systems filing systems, fax machine, scanner, digital camera, copy machine ect.
Software: Microsoft Word 97,2000, Windows 98, Excel 2000, Lotus, Outlook 2000,Proficient in PowerPoint 2000, WordPerfect 6.1, Excel 2000, Access 97, 2000, Peachtree/QuickBooks, ARPS, Pete, Net savvy, Electronic Mail, (25-35 WPM) Word Processing: 35 wpm, 98% accuracy.
Familiarity with Data Manipulation, Macros, Creating and linking tables, running reports, Quires, Mail Merge and aware of all software Business Rules and more.
Advalorem Tax Management
Administrative Assistant to Tax Consultant, (February 2007-current)
Assist consultants in preparation to reviews homeowner and tax roll documentation and local area research, and with a representative of the appraisal district to negotiate lowering the propertys assessed value. We also calculate price per square foot to determine if property has been over appraised. Also includes, all data entry, answering phones, mailroom work, filing, marketing, work-up for TC and more. Second year as a licensed Property Tax Consultant in the State of Texas.

OConnor & Associates (Burnett Staffing)
Property Tax Consultant, (October 2006-Febuary 2007) Help homeowners lower their property taxes through the appeals process at the central appraisal district. Each consultant reviews homeowner and tax roll documentation and local area research, and then meets with a representative of the appraisal district to negotiate lowering the propertys assessed value. We also calculate price per square foot to determine if property has been over appraised. After assignment was completed contributed to the marketing department as well.
Auto Re-finance Source
Customer Service Representative/Data Entry, (March 2006-August 2006) Answers incoming calls from potential clients, who are inquiring about a letter sent as pre-approved customer. Major focus is to take applications, completing computerized auto loans, answer questions, retain members who may be calling to be taken off their mailing list, status calls, transferring calls, customer resolutions, view emails take dictations, and light clerical duties. Communicate with members by using a prepared script in order to convey the appropriate auto loan, rebuttals, and additional promotions, making outgoing calls to clients for needs-info files and follow up calls. This position is required to meet retention opportunities, maintained turnover rate, call quality criteria, and attendance standards. This position is generally 80% customer service and 20% customer service.
Excel Inc. (Randstad)
Customer Service Support/Data Entry, (November 2004-December 2005) Responsible for answering phone in a fast pace office and warehouse environment, make call backs to clients, retrieve inbox Emails, clerical duties, typing letters, memos, established and maintained a filling system, fax proof of shipping invoice, check off orders in Excel spreadsheet, pick all shipping & receiving orders from overnight delivery, locate orders clients never received, and advising clients in regard to the date their order should be received..
Trilegiant Corporation
Retention Specialist/Call center, (August 2004- May 2002) Answer incoming calls from members, who are inquiring about their services, billing and benefits. Major focus is to retain members who may be calling to cancel their membership, as well as up selling, or cross selling other membership products. Communicate with members by using a prepared script in order to persuade the appropriate program benefits, rebuttals, and additional promotions.
Willow ridge High School, 2002, diploma, GPA 2.9

Houston Community Collage, 2002-2003, 6 hour, Crime in America Criminology

Northwest Educational Center, 2910 Antoine b-100, 77092, 2005-2006
600hr Word Processing Program, Title of Computer Office Specialist, Certificate of Completion. Consists of training in all program applications, entire office suite, also Outlook, Internet, Word Perfect, Peachtree, Adobe Acrobat just to name a few; training in speed and accuracy, typing, 10-key, Office procedures, Maintaining a Database, Business English, Spelling Basics, Math and Accounting Methods, AP/AR, Budgeting and Managing Cash, Bookkeeping, Electronic Calculator, Business Filling System, Personal Development, and Job Ready-ness.
C.E.T.C. Unlimited Inc. Real Estate School (, 2006, 2007, 24 Credit Hours completed, consist of correspondence and online testing courses for real estate, appraisal, home inspection, and property tax in Texas. The Texas Real Estate Commission (TREC) approves all realestate and home inspection courses.

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Trakenya Mcshan
Name: Trakenya Mcshan

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