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Sandra Shetler - Lorain, United States Minor Outlying Islands

Sandra Shetler
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About Sandra Shetler

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Sandra Shetler is currently living in Lorain, United States Minor Outlying Islands, working as an Export Customer Service Agent.
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Job Title

Export Customer Service Agent

Location

Lorain, United States Minor Outlying Islands

My Interests

Employment in export customer service and logistics coordination.

Join Date

Sandra Shetler has joined on Jul 10, 2008

Resume

Sandra L. Shetler
sshetler@roadrunner.com

5078 Clinton Ave
Cell: 440-465-8458
Lorain, OH 44055



Dedicated professional with over 20 years of experience in customer service
and logistics,

|IMDG Certified 2005 |Vendor Management
|International Trading |Performance Management
|Customer Satisfaction |Training/Facilitation/Trade Shows



PROFESSIONAL EXPERIENCE



Phoenix International November 5, 2007 - April
25, 2008


Ocean Export Sales and Customer Service

. LCL & FCL logistics and documentation





Geo-Logistics/Agility March 5, 2007 to October 26,
2007


. Handled project management & consolidations for Petroleum
companies in Saudi Arabia
. Provided superb customer service satisfaction and operations
. Worked with sales team on quoting and inside sales promotion and
development
. Ocean Export documentation and logistics



EXEL/DHL Global Forwarding, Cleveland, Ohio 2004 to March
2007


Ocean export customer service agent


. Sole responsibility for ocean exports to Avery Dennison South America,
including shipment and accounting logs, on-hand reports, coordinating
large consolidations, negotiating rates, and maintaining a strong
professional customer service relationship with all U.S. and South
American divisions of Avery.
. Worked with an extensive customer base of Fortune 500 companies.
. Superb customer satisfaction and operations.
. Successfully sourced and negotiated rates with various LCL/FCL
carriers reducing costs, improving quality, and transit times to suit
shipper requirements.
. Cross trained for assistance in air freight customer service and
operations





BRANDES INTERNATIONAL CO., Rocky River, Ohio 1986 - 2004

Import/export trading company specializing primarily in OEM truck & trailer
components


Inside Sales Representative (1993 - Present) Logistics Coordinator


. Successfully sourced and negotiated products prices/rates with vendors,
forwarders, and LCL carriers reducing costs, improving quality, and
transit times. Developed and managed third party vendor relationships in
product services.



Sandra L. Shetler Page 2





. Devised and implemented procedures for goods receiving, packaging,
consolidation, and distribution of imported/exported products.
. Responsible for overseeing pre-shipment inspections of 20 and 40 ft.
container loadings for export.
. Sole responsibility for line of performance pleasure boats and sawmill
equipment.
. Responsible for overseeing sales and marketing activity, preparing spread
sheets and projections.







Customer Service Representative (1986-1993)


Logistics Coordinator


. Developed thorough knowledge and had responsibility for processing all
import/export documentation and gaining approval of letters of credit.
. Responsible for distributing and ordering literature for
imported/exported products targeted at high-end customer base.
. Improved customer satisfaction, operations, order processing, and billing
procedures.
. Converted antiquated, established import/export trading operation from
paper system to state of the art computerized format.



LEVIN FURNITURE, North Olmsted, Ohio 2000-
2002

Mid-level furniture retail store


Credit Analyst/Customer Service Representative (part-time evenings and
weekends)


. Recommended financing strategies to deliver best product available to
consumer.
. Consistently performed courteously and efficiently in a demanding
environment dealing with a wide range of personalities, not always under
ideal circumstances. .
. Awarded Employee of the Month for managing financing for customers with
speed, accuracy, and professionalism.




EDUCATION

Fairview High School, Fairview Park, OH
Cooperative Office Education
IMDG Dangerous Goods Training - July, 2005

Quick Profile Summary

Sandra Shetler
Name: Sandra Shetler
Link: http://www.salespider.com/p-4997243/sandra-shetler
Location: Lorain,United States Minor Outlying Islands
Job Title: Export Customer Service Agent

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