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About Michael Koretzka

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Michael Koretzka and is interested in Communications, Computer Hardware, Internet / IT.
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Location

Categories of Interest

Communications, Computer Hardware, Internet / IT

Resume

Michael J Koretzka
11717 Binfield Ct.
Orlando, FL. 32837
407-256-0372
mjkoretzka@earthlink.net

OBJECTIVE

Seeking a position in an network services company that embraces quality and proven skill sets. Continue to have a strong work ethic to contribute in the goals of a business.

SUMMARY OF SKILLS
Technical Skills

Provide support to customers and Field Service staff in resolving moderate to complex technical problems. Coordinate problem-solving efforts between customers and field service personnel, software support, investigation and analysis of product problems related to assigned products. Diagnose mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime.

Trouble shooting Windows Vista, Windows XP, Small business networks
DSL connections, DSLAMS, Red Backs, Security, Email Clients
Adtrans, Marconnis, AFCs, Stingers
Spice, QicTic, WebPro,
Familiar with IEEE standards and Topology
TCP/IP Protocols, Windows Registry
FAT, NTFS, Users and Group, File Management
Active Directory, Partitions, Cabling, Ethernet terminations
Hubs, Switches, NICs, Modems and Linksys Routers configurations
Server 2003, DNS, Hardware Concepts
Microsoft Office, Including Word, Excel, PowerPoint,
Setting up and configuring Outlook, Outlook Express, WindowsMail
On Board Drafting, Commercial Design, Residential Design

Customer Service Skills
Over 15 Years of Customer Service Experience
Skilled in Catering to the Special Needs of Clients
Ability to Build Loyalty for Return Customers

EDUCATION
2003-2006 Florida Metropolitan University Orlando, FL
Associate in Science - Computer Information Science-programming
Associate in Science Computer Information Science-Networking

1990 Triangle Tech Pittsburgh, PA
Associate in Science - Architectural Computer Aided Drafting and Design

EMPLOYMENT HISTORY
2006-present Data Tech Embarq Altamonte Springs, FL
2004-2006 Cable Tech SourceLink Communications, Inc Winter Garden, FL
2003-2004 Bartender/Server Rangetsu of Tokyo Orlando, FL
2002-2003 Bartender/Server Sheraton World Kissimmee, FL

Quick Profile Summary

Michael Koretzka
Name: Michael Koretzka
Link: http://www.salespider.com/p-4361971/michael-koretzka
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Michael Koretzka
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