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Phyllip Baker
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About Phyllip Baker

Phyllip Baker working as an Independent Representative in "Financial Destination, Inc." and is interested in Financial Services, Home Based Biz, Work from Home.
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Job Title

Independent Representative



Categories of Interest

Financial Services, Home Based Biz, Work from Home


8342 Attica Dr.
Riverside, CA 92508

To obtain a position with a well establish organization that challenges &
allows me to provide excellent service to internal & external customers.

**Hold California Personal Lines Insurance License
**Hold California Life Insurance License
**Proven abilities as Los Angeles Inflight Supervisor, Inflight Trainer &
Flight Attendant., including positions in Inflight Training.
**Wrote technical articles for various Inflight Publications utilizing my
computer & writing expertise.
**Provided Application & Computer technical support to various individuals
& small companies.
*Held management positions in *Reservations & Airport Customer Services
including Management positions.
**Volunteer Media Team Member at Mt. Rubidoux SDA Church & Praize Vision
*Proficient in using ProShow Producer, Vegas, MS Word, MS Excel, MS power
point, MS Publisher & other production Software.
*Familiar with MS Word, MS Excel, MS power point


Automobile Club of Southern California
Insurance Sales Agent
9/1/2006 - Present
Redlands, CA

*Sell all Personal Insurance Policies to meet & exceed office & regional
*Complete Auto & Home inspections to determine the insurability.
*Process amendment orders for current policyholders with a high level of
quality service to drive referral base.
*Service, prospect & sell Auto Club Memberships.
*Design flyers to be used in marketing campaigns by Sales Agents in the
Redlands Office.

Continental Airlines
4/14/1986 - 5/31/2006

Flight Attendant

11/1/2001 - 5/31/2006
Houston, TX

*Flight Attendant in the Houston Inflight Base. Transferred to Houston
after 9/11/2001 when our Los Angeles Base was closed.
*I flew both internationally & domestically.
*In addition to flying as a regular Flight Attendant, I flew as a *Flight
Service Coordinator functioning, as theand lead Flight Attendant,
responsible for Mmanaging Inflight Services on board the aircraft.
Resolved any Customer issues and if and when they would arise along with
coordinateding with the Captain on any emergency situations.
*Trained Flight Attendants on Inflight Equipment, such as video and galley

*Selected to fFlewy numerous Military Charters taking our Service Men &
WomenArmed Services personnel over to Iraq.
*Trained Flight Attendants on Inflight Equipment, such as video and galley
*Flight Attendant in the Houston Inflight Base, both internationally &

Inflight Supervisor

10/1/1999 - 10/31/2001
Los Angeles, CA
*Supervised a group of 400 Flight Attendants in the Los Angeles Base.
*Completed Flight Attendant evaluations. Facilitated & taught training
programs to streamline Inflight services while maintaining the quality of
customer service. Completed Flight Attendant evaluations
*Served as the Base Computer Application & Voice Mail Coordinator.
Responsible for Mmaintaining ed office computers, workstation setups,
maintenance & upgrade schedules.
*Instrumental in the remodeling of the Los Angeles Inflight Crew Room.
*Facilitated & taught computer classes teaching Flight Attendants how to
use Continental Airlines Scheduling software, voice mail, as well as, basic
computer skills. Provided one on one support to those Flight Attendants
who needed additional assistance.
*Coordinated the remodeling of the Los Angeles Inflight Crew Room.

Flight Attendant
5/31/1992 - 9/30/1999
Los Angeles, CA
*Served as Selected as an Inflight trainer to develop & teach Customer
Service Training programs on Company Business.
*Also Participated in various other Company Business projects, which
included ghost riding, flying on board various flights as an anonymous
passenger to evaluate Flight Attendant during flights.
*Worked as a Cabin Systems & Interiors Team member. This position involved
testing new aircraft & checking all cabin interior systems for their
functionality. Making Provided recommendations to fix any discrepancies.
This also involved flying to various domestic & international locations to
meet up with aircraft coming off the assembly line or going through their C
& D checks to complete testing of the aircraft prior to its return to
service. Our primary function was to ensure every piece of aircraft
equipment worked to satisfaction. Also flew onboard during test hops to
ensure in air operation as well.
*As an Inflight Training Instructor, responsible for teaching in addition
to Customer Service Skills classes, I Taught, and Recurrent training
classes which the FAA required for Flight Attendants to maintain their
flight eligibility. Also tTaught & facilitated the 777 Transitional
Training for the new 777 when it came online to ensure the Flight
Attendants were certified to fly the aircraft.
*Certified as a Kaset Trainer conducting, conducting Extraordinary Customer
Service Seminars around the Continental system for the Inflight Department.
As part of this Team of Trainers I helped adapt the Kaset Program to
Continental Airlines specifications by creating props, posters, course
workbooks & other classroom materials.
*Wrote How-To articles for Inflight Publications which included PlaneTalk,
Inflight Monthly Operation Update & Inflight website.
*Trained Flight Attendants needing assistance with basic computer skills,
scheduling software & voice mail.

Other Positions Held with Continental
4/14/1986 - 5/30/1992

Airport Sales Agent
Ontario, CA
*Worked as an Airport Sales Agent performing ed Counter & Gate Management

Duty Manager
Los Angeles, CA
*Managed the Passenger Service side of Airport Operations & airport
employees. Reported daily operations status to the Passenger Service
Director. Duties included Agent scheduling, Supervisor evaluations, &
coordination of airport & station supplies, supervised Ticket Counter, Gate
Operation & Airport Security.
*Go to liaisonLiaison for when CEO & other High Ranking Officers or
Officials visiting ed our Base.
* Facilitated guest itinerary & movement.
*Facilitated major Ticket Counter & Gate area remodel to upgrade the
appearance of the terminal.
*Setup training programs to ensure agents were properly equipped & trained
to do their jobs efficiently while providing excellent customer service.

Supervisor Airport Sales
Los Angeles, CA
*Supervised Sales Agents at the Ticket Counter & Gates.
*Conducted Agent evaluations.
*Coordinated Customer Service Agent Program (Red Coat Agents)
*Coordinated training programs to ensure excellent Customer Service by our
*Coordinated uniform distribution.

Customer Service Agent
Los Angeles, CA
*Ensured smooth operations at the Ticket Counter & Gates. Resolved
Customer issues, then updated Upper Management when needed.

Airport Sales Agent
Los Angeles, CA
*Processed passengers through the ticket counter & gate areas to get the
airplanes out on schedule.
*Performed Counter & Gate Management tasks, such as, selling tickets,
checking passengers in, commencing the boarding process collecting tickets
& ensuring that the passengers got to their destination with their luggage.

Quality Assurance Agent
Los Angeles, CA
*Assisted Reservations Supervisors with Agents evaluations. Monitored
agent phone calls to review, critique & coach the agent on their selling

Support Desk Agent
Los Angeles, CA
*Provided customer Service Support to our internal & external customers.
Troubleshooting Responsible for troubleshooting agent problems with
Continental Airlines Reservations Software and providing Application &
technical Support.
* Resolved customer complaints, making exceptions to fare rules making
necessary adjustments to new & existing reservations. Served as a Mentor,
coaching agents thru difficult reservations.

Reservations Agent
Los Angeles, CA
*Handled phone calls selling airline tickets & making reservations for

Loma Linda University - La Sierra Campus
Riverside, CA
BA Degree - Ministerial Studies
Graduated 6/1979

Loma Linda Academy
Loma Linda, CA
High School Diploma
Graduated 6/1974

*Volunteer at the Mt. Rubidoux SDA Church as a Media Services Team Member.
*Broadcast video stream to the Internet providing our church services to
Internet viewers around the world.
*Facilitate CD & DVD production & sales.
*Facilitate the Web Broadcast of Church Services & Concerts broadcasting to
viewers around the world.
*Capture Audio & Video using Windows Media Encoder & Final Cut Pro Software
for postproduction of CD's & DVD's itethems for sale.
*Work as a Video Director & Camera Operator when needed.
*Produce Slide Shows of various events using IPhoto & ProShow Producer
*Design various DVD & CD Box covers & other media items such as flyers &
*Proficient in using ProShow Producer, Vegas, Word, Excel, power point,
Publisher & other production Software.
*Familiar with & currently learning Final Cut Pro, DVD Studio Pro,
Soundtrack Pro & other Macintosh software.
*Volunteer with Praize Vision Productions (a internet production company)
as a Front of Camera Talent.
*Hosted various interviews of music artist & other Celebrities
*Taped several promotional spots, which were aired on Praize Vision.

My goal is to be proficient in every endeavor I undertake. I enjoy
challenges & I am anxious to learn & look forward to joining your team of

Quick Profile Summary

Phyllip Baker
Name: Phyllip Baker
Job Title: Independent Representative
Company: Financial Destination, Inc.

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