Dee Eldridge - Alberta

Alberta

Entertainment

Denise Eldridge | |
|143 Hidden Creek Heights N.W. Calgary, Ab. T3A 6K9 |
|403-275-9032 ( home) 403-861-5590 (cell) |
|dee_mortgages@shaw.ca |
|Profile |More than 20years' successful experience in |
| |customer service and support with recognized |
| |strengths in account maintenance, problem-solving |
| |and trouble-shooting, sales staff support, and |
| |planning/implementing proactive procedures and |
| |systems to avoid problems in the first place. |
| |Possess solid computer skills. |
| |Microsoft Word, Quick Books, Excel |
| |Ability to train, motivate, and supervise customer |
| |service employees. |
| |A team player, acknowledged as "Total Quality |
| |Customer Service Professional." |
| |Develop plan, conduct audits and variance analyses,|
| |process payroll and payroll tax reports and |
| |filings, and maintain/update accurate inventories. |
|Employment |Pro Link Mortgage Inc |2005-Pre|
| | |sent |
| |Mortgage Associate | |
| |Secured Financing for clients | |
| |Quickly and effectively solve customer | |
| |challenges. | |
| |Maintain quality control/satisfaction | |
| |records, constantly seeking new ways to | |
| |improve customer service. | |
| |Trimor Financial Group |2003-200|
| | |5 |
| |Office Manager | |
| |Oversaw all day to day aspects of managing| |
| |an office. | |
| |Completed all bookkeeping and banking | |
| |duties including preparing year end for | |
| |accountant. | |
| |Arrange Mortgage Financing for clients. | |
| |TD Canada Trust |1976-200|
| | |3 |
| |Financial Advisor ( 1999-2003) | |
| |Administered and grew existing portfolio | |
| |of personal, small business and commercial| |
| |accounts. | |
| |Extended credit to a very diverse | |
| |portfolio. Through sound risk assessment | |
| |maintained profitability. | |
| |Provided insightful investment advice | |
| |including one-on-one counseling and | |
| |retirement advice. | |
| |Demonstrated exceptional customer service | |
| |to over 400 clients and maintained client | |
| |retention. | |
| |Demonstrated high motivation and ability | |
| |to multi-task, completed required | |
| |accreditation while managing existing | |
| |portfolio. | |
| |Personal Banker (1997-1999) | |
| |Goal oriented with the ability to work in | |
| |a fast paced, rapidly changing | |
| |environment. Recognized with an Award of | |
| |Excellence for sales and service. | |
| |Excelling in interpersonal skills, | |
| |developed large agricultural base by | |
| |responding to their day-to-day banking | |
| |needs. | |
| |Promoted to Financial Advisor after honing| |
| |skills and becoming | |
| |Provided high quality service in a | |
| |friendly and confident manner ensuring | |
| |client loyalty. | |
| |Effectively supervised staff of 10. | |
| |Mortgage and loan Accounting Officer | |
| |(1976-1999) | |
| |Processed and maintained all credit | |
| |requests and adhered to all aspects of | |
| |compliance resulting in an error free | |
| |audit.. | |
| |Held Positions with increasing complexity | |
| |which allowed career to flourish as | |
| |opportunities became available. | |
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|Accreditation /Development Alberta Real Estate Association Mortgage|
|Agent (2005) |
| |
|Institute of Canadian Bankers |
|Personal Planning Designation ( 2003) |
|Mutual Fund License ( 1995) |
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|References available upon request |