Charmaine Mitchell - Markham, Ontario

Charmaine Mitchell
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About Charmaine Mitchell

Charmaine Mitchell is currently living in Markham, Ontario, working as a Founder in "Office On The Run" and is interested in Services, Work from Home.
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Job Title



Company Website


Markham, Ontario

Categories of Interest

Services, Work from Home

My Interests

I love listening to all types of music from different generations. I enjoy reading, dancing, and meditating.

Join Date

Charmaine Mitchell has joined on Jan 30, 2008


4460-14th Avenue
Unit 413
Markham, Ontario
L3R 1H1
Tel# 416-319-7763
To accomplish and fulfill my desire to be happy in an environment where I can offer my experiences. To learn more as I grow in a company or with an employer who is willing to give me a chance to improve and use many other skills that I have and willing to learn, if given the opportunity.
Core Competencies:
• Knowledge of customer service management and business procedures
• Excellent team player with good organizational and management skills
• In-depth knowledge of computer applications like Excel, Word, SAP, Sales force, Microsoft Office
• Ability to build and maintain good rapport with customers
• Effective communicator and has the ability to handle multiple tasks and meet deadlines

Honeywell- Aerospace-Mississauga Site
Customer Support Administrator (Contract) December 2010- September 2013

• Responsible for assisting customer service staff with preparation of pricing and quotation
• Communicate with customers regarding pricing disputes resolution, order status and scheduling of orders for delivery
• Handle the tasks of creating Electronic Master Order File (Service Report Using SAP) to be attached to electronic quotation
• Responsible for preparing work order packets and delivering packets to operations
• Perform checking of vendor acknowledgments against orders including quantities, pricing, and accurate billing and shipping information
• Assigned the tasks of receiving customer calls regarding request of services and products
• Handled the responsibilities of troubleshooting products and services to meet customer deadline
• Solved customer queries and concerns in an efficient way
• Handled group mail box assigning work flow to the team
• Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports. (Sales force)

4460-14th Avenue
Unit 413
Markham, Ontario
L3R 1H1
Tel# 416-319-7763

• Promotion Summary: Ingram Micro-From March 1996-October 2008

• Customer Service Manager,2001 to 2008
• Customer Service Team Lead, 1998-2001
• Customer Service Representative 1996-1998

• September 2001- October 2008-Ingram Micro-Canada
• Vendor Rebate Manager-Financial Shared Services
• Responsible for the supervision of a staff of fifteen associates within the customer service department.
• Responsible for the recruitment and training of customer service representatives.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Successful account retention record of 99%.
• Performed market research surveys amongst client base to seek feedback on vendor rebates/sales techniques, follow-up methods and quality of service provided
• Improving customer service based on client feedback through the development of new policies and procedures. One and one feedback with clients
• Audit and analyze rebate claims to ensure vendors deadlines are met
• Responsible for the vendor rebates division, duties included providing customer support to reseller’s partner, problem solving and providing detailed information on new sales and rebate incentive programs.
• Worked with new customers/sales division in the development of new accounts and the implementation of new systems. Automated price protection/Marketing rebate process
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team and sales management.
• Generate repeat business through successful client follow-up.

4460-14th Avenue
Unit 413
Markham, Ontario
L3R 1H1
Tel# 416-319-7763

Ingram Micro-Canada

Customer Service Team Lead (1998-2001)

• Oversee 10 customer service representatives, directly monitoring and coaching their call center performance.
• Resolved escalated customer complaints and issues, ensuring one call resolution.
• Facilitated team meetings; created agendas. Filled in for supervisor when needed.

Ingram Micro-Canada

Customer Service Representative (1996-1998)

• Process and verify price protection claims providing support to resellers
• Investigated and resolved customer inquiries concerning rma’s, vendor rebate credit and lost shipment.
• Processed mailbox inquires, including short shipments and sales order related questions.
• Assisted sales/credit department in verifying prices on merchandise returned without RMA authorization, as well as with other issues escalated at tier meeting.

Development Training
• Six Sigma- Yellow Belt Certified
• Managing Stress
• Leadership Excellent Foundations Of Management
• Business Fundamentals
• Strategic Thinking And Planning's
• Motivational Strategies For Managers
• The 7 Habits For Managers
• Developing More Effective Team

Associate Degree - Psychology
Sheridan College-Accounting

References available upon request

Charmaine Mitchell Business Listings

Quick Profile Summary

Charmaine Mitchell
Name: Charmaine Mitchell
Location: Markham,Ontario,Canada
Job Title: Founder
Company: Office On The Run

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