April DeMoss - Kansas

Kansas

Entertainment

April DeMoss
2106 Dakota
Leavenworth KS 66048
913-683-9835
aprild2533@swbell.net

Objective: A Customer Service Representative position utilizing my skills
in detail oriented problem solving.

Experience

Teletech Kansas City, KS
Customer Service Representative 11/01 to 03/02
Inbound Customer Service on a multi-line telephone system. Answered
questions by retrieving information on the United States postal Service
system General Office duties included ten-key typing copying and faxing.

Nationwide Credit Incorporated Mission, KS
Collections Representative 06/01 to 11/01
Outbound calls to residential account holders for collection of charged off
credit card accounts. Negotiation of payment arrangements and disputes as
well as settlement offers. Problem Solving and general office duties

Southwestern Bell Telephone Kansas City, MO
Customer Sales and Service representative 08/98 to 03/01
Answered Inbound billing inquiries, offered products and services over a
four state area. Outbound sales, data entry, ongoing FCC training, learned
computer systems. Thirty two point quality assurance at 94% and a Fortune
500 representative.

Education

International Aviation and Travel Academy Arlington, TX
Certification of Completion with Honors 1995
Customer Service Travel Hotel and Airline management

Leavenworth High School Leavenworth, KS
Diploma 1995

References available upon request