Thomas Falzano is currently living in Montreal, Quebec, working as a MOBE Licensed Rights Affiliate in "My Online Business Education" and is interested in Call Centers.
Job Title
MOBE Licensed Rights Affiliate
Company
Location
Montreal, Quebec
Categories of Interest
Call Centers
Resume
Objective: To work as a Technical Support Representative
Work Experience
Employment Date: 10/26/2015 12/01/2016
Rogers Communications
ST-Laurent, QC
Customer Care Representative
Answer incoming calls concerning:
TV Cable package subscriptions
High-Speed Internet subscriptions
RHP (Rogers Home Phone) subscriptions
Billing inquiries
Employment Date: 03/23/2015 9/10/2015
Telus Telecommunications Corporation
Montreal, QC
Helpdesk Support Specialist
Answer incoming calls concerning:
Troubleshoot Optik TV Set Top Boxes no boot issues
Troubleshoot no video issues
Troubleshoot ADSL High Speed connection issues
Provide support for migration to Norton Security Services
Authenticate, reset passwords for customer accounts
Employment Date: 03/25/2013 7/31/2014
Canadian Safe Step Tubs Inc.
Burnaby, BC
IT Systems Administrator Assistant
Troubleshoot hardware, software, and network issues
Maintain log of required network repairs and maintenance
Helpdesk support for technical issues of sales representatives
Planning and implementation of research-based projects
Employment Date: 02/25/2008 1/31/2013
LGM Financial Services Inc.
Vancouver, BC
Bilingual Customer Service Representative
Microwave oven technical support
Android tablet technical support
LCD TV technical support
Toshiba laptop technical support
Employment Date: 10/20/2003 12/21/2007
NCO Surrey Call Centre
MSN TV Microsoft
Surrey, BC
Technical Support Representative
WebTV and MSNTV2 Set Top Box technical support
ADSL, WiFI, and dial-up connection issues
E-mail, browser, and internet issues
Employment Date: 04/15/1999 12/18/2002
Computrol Security Services Ltd.
Port Coquitlam, BC
Electronics Assembler
Assembled and soldered power supply electronic components
Assembled and soldered printed circuit boards used in gasoline pumps
Assembled and soldered cable connectors
Professional Education
Dates of Online Training: 01/2016 to the Present
MOBE (My Online Business Education)
Course on content marketing online
Dates of Training: 01/2013 to 11/2014
Skillsoft Institute
Online Training in Network+ Program
Network+ certificate
Dates of Attendance : 9/5/2002 To 10/28/2003
Cambridge College of Technology
CompTIA A+ Certified Professional
CompTIA A+ Computer Technician certificate
Academic Education
Dates of Attendance : 9/7/1977 To 6/22/1981
Concordia University Montreal, P.Q.
Bachelor of Arts
Major in English Literature
Minor in Spanish Literature
References
References are available on request.