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Thomas Falzano - Montreal, Quebec

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About Thomas Falzano

Thomas+Falzano
Thomas Falzano is currently living in Montreal, Quebec, working as a MOBE Licensed Rights Affiliate in "My Online Business Education" and is interested in Call Centers.
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Job Title

MOBE Licensed Rights Affiliate

Company

Location

Montreal, Quebec

Categories of Interest

Call Centers

Resume

Objective: To work as a Technical Support Representative


Work Experience

Employment Date: 10/26/2015 12/01/2016
Rogers Communications
ST-Laurent, QC

Customer Care Representative

Answer incoming calls concerning:
 TV Cable package subscriptions
 High-Speed Internet subscriptions
 RHP (Rogers Home Phone) subscriptions
 Billing inquiries
Employment Date: 03/23/2015 9/10/2015

Telus Telecommunications Corporation

Montreal, QC


Helpdesk Support Specialist

Answer incoming calls concerning:
 Troubleshoot Optik TV Set Top Boxes no boot issues
 Troubleshoot no video issues
 Troubleshoot ADSL High Speed connection issues
 Provide support for migration to Norton Security Services
 Authenticate, reset passwords for customer accounts


Employment Date: 03/25/2013 7/31/2014

Canadian Safe Step Tubs Inc.

Burnaby, BC


IT Systems Administrator Assistant

 Troubleshoot hardware, software, and network issues
 Maintain log of required network repairs and maintenance
 Helpdesk support for technical issues of sales representatives
 Planning and implementation of research-based projects


Employment Date: 02/25/2008 1/31/2013

LGM Financial Services Inc.

Vancouver, BC


Bilingual Customer Service Representative

 Microwave oven technical support
 Android tablet technical support
 LCD TV technical support
 Toshiba laptop technical support


Employment Date: 10/20/2003 12/21/2007

NCO Surrey Call Centre

MSN TV Microsoft
Surrey, BC



Technical Support Representative

 WebTV and MSNTV2 Set Top Box technical support
 ADSL, WiFI, and dial-up connection issues
 E-mail, browser, and internet issues


Employment Date: 04/15/1999 12/18/2002
Computrol Security Services Ltd.
Port Coquitlam, BC

Electronics Assembler

 Assembled and soldered power supply electronic components
 Assembled and soldered printed circuit boards used in gasoline pumps
 Assembled and soldered cable connectors


Professional Education

Dates of Online Training: 01/2016 to the Present
MOBE (My Online Business Education)

 Course on content marketing online
Dates of Training: 01/2013 to 11/2014
Skillsoft Institute
Online Training in Network+ Program

 Network+ certificate
Dates of Attendance : 9/5/2002 To 10/28/2003

Cambridge College of Technology

CompTIA A+ Certified Professional

 CompTIA A+ Computer Technician certificate


Academic Education

Dates of Attendance : 9/7/1977 To 6/22/1981

Concordia University Montreal, P.Q.


 Bachelor of Arts
Major in English Literature
Minor in Spanish Literature






References

References are available on request.

Quick Profile Summary

Thomas Falzano
Name: Thomas Falzano
Link: http://www.salespider.com/p-18430143/thomas-falzano
Location: Montreal,Quebec,Canada
Job Title: MOBE Licensed Rights Affiliate
Company: My Online Business Education

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