Earle Boudreau - Woburn, Massachusetts

Earle Boudreau
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About Earle Boudreau

Earle Boudreau is currently living in Woburn, Massachusetts, and is interested in Internet / IT.
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Woburn, Massachusetts

Categories of Interest

Internet / IT


229 Mystic Valley Parkway Winchester, MA 01890
(781) 249-8808

A Level 2 Systems Engineer with extensive experience solving users’ issues for escalated Help Desk incidents

Expert in fact-finding and troubleshooting techniques for Windows and Apple Operating Systems and their related applications

Great at one-on-one personalized user support with a focus on exceeding customer expectations

Provides maximum value in roles requiring high-level Customer Service skills, including tact, communication and attention to detail. Skilled in training users in best practices and procedures in an IT environment. Able to successfully resolve user issues in such area as printing, MS Office/Outlook, anti-virus and Windows updates, network connectivity (WAN/LAN), equipment moves/migrations, imaging, data backup, mobile devices, and VPNs in Enterprise and Remote environments.

Operating Systems – Microsoft Windows XP/7/8 – Apple Macintosh OS X 10.8 Mountain Lion/10.9 Mavericks
Software/Applications/Utilities – Active Directory Users and Computers, DNS, DHCP, Microsoft SCCM, Sysinternals, MS Office Professional 2010/13, MS Office for Mac 2011, MS Communicator 2007 R2, Adobe Creative Suite, VPNs, email on Mobile Devices, Help Desk Ticketing Systems, Backup, Imaging, Anti-Virus
Hardware - Hands-on experience with Apple, IBM, Lenovo, Dell, Toshiba and HP/Compaq Desktops and Laptops; HP/Ricoh/Epson local and networked print devices; HP, Compaq and IBM rack-mounted servers; iPad, iPhone, Android devices; RJ-45 cabling racks

Dassault Systemes, Waltham, MA 2012-14
Systems Engineer Level 2 Support
Acknowledged and Resolved Service Requests in America’s Regional Service Desk in strict accordance with SLAs, obtaining the highest possible Satisfaction Rates
As Executive IT Support Community member, provided personal and dedicated IT Support services for DS Global Executive Management
Imaged, configured and deployed Apple Macs and bound them to the Active Directory structure
Rolled out latest OS versions on Mac Pro, MacBook Pro, MacBook Air, iMac and Mac mini platforms
Installed applications/did troubleshooting for Mac OS X
Applied Pre-Configured Microsoft OSD Builds to existing hardware platforms over WAN in Enterprise Environment
Queried and updated DHCP and Network Access Control databases with appropriate MAC Addresses, used console and local install to identify and troubleshoot problems
Active Directory Users and Computers – Ensured Users and Computers are correctly situated and advised changes/moves when needed
Created, configured and deployed local computer backup accounts
Installed, upgraded and configured Microsoft Office, Outlook, Project and Visio
Worked with vendor, Lenovo, identifying units under warranty and initiating requests for on-site service, coordinating technician visits to minimize downtime
Created and deployed RSA Security accounts for users, using hardware and software tokens
Provided support for PrintToMe network printing utilizing Ricoh Alficio CS 5501 PS Multi-Function Network Devices
Supported purchases from vendor, CDW, obtaining and documenting part numbers, availability and prices

Insight Global, Inc., Boston, MA 2012
Desktop Support Specialist (Senior)
Provided desktop support services for a 2000+-seat enterprise environment at client John Hancock
Installed and configured numerous specialized applications on both physical and virtual machines
Performed expert and timely resolution of users’ issues using remote desktop software
Kept meticulous and detailed accounts of work performed using HP Enterprise Manager
Ensured that users had proper connectivity and access to the appropriate network printers
Provided support for Microsoft Outlook in POP and Exchange environments for PCs/smartphones

Insight Global, Inc., Boston, MA 2012
Windows 7 Enterprise Client Migration Technician
Performed Windows XP/Windows 7 migrations in large corporate enterprise environment at Goodwin Procter LLC
Coordinated and scheduled Windows XP to Windows 7 migrations with diverse end users
Performed both in-place and new hardware upgrade migrations
Created accurate documentation records and checklists
Installed and configured new hardware and repossessed old hardware in orderly fashion
Ran appropriate scripts and implemented Group Policy changes as required
Performed post-migration quality assurance checks to ensure that all required applications are available to end user and performing appropriately in Windows 7 Enterprise environment

Earle Thomas Associates, Winchester, MA 2010-12
Desktop Support Analyst
Installed and configured Windows desktops and laptops, wireless routers, printers and scanners
Eradicated viruses, malware, adware and spyware and installed freeware AVG Antivirus and MalwareBytes
Provided comprehensive Windows training including fundamentals, best practices and application support

Astra Tech Inc., Waltham, MA 2006-10
Systems Administrator/IT Support Specialist
Provided IT support services for entire user base which increased from 35 to 100+ headcount in three years
Installed and configured Microsoft desktops and laptops in fast-paced rapidly expanding environment
Planned, budgeted and implemented extensive IT expansion plans for company experiencing 100% annual growth
Created and documented backup scheme; monitored and logged daily backups; arranged secure off-site storage
Facilitated orderly transitions during several build-outs at business location; floor space increased by over 300%
Administered separate LAN dedicated to mission-critical CAD/CAM and manufacturing production areas
Planned and implemented migration to new plant location which involved moving 18 servers and 100+ workstations
Composed detailed documentation providing essential installation and configuration instructions for in-house applications

In-Town Handyman, Winchester, MA 2004-06
Desktop Support Analyst
Supported home services company experiencing year-to-year increases in revenue
Installed, configured and maintained Windows XP clients, Epson printer & scanner in wireless network

PC Help Systems, Watertown, MA 2003
Help Desk Tier 3
Supported entire Newton campus of Macromedia and frequent business visitors with personal desktop/laptop services, dial-up/VPN solutions and coordination and delivery of real-time teleconferencing events
Installed, configured and tested updated images for client machines; managed scheduled machine deployments

EDS, Maynard, MA 2001-02
Systems Administrator (Advanced)
Supported hundreds of users in large and diverse environments. Clients included Blue Cross Blue Shield of Massachusetts, Perkin Elmer, and the Secretary of State for the Commonwealth of Massachusetts
Implemented upgrades and clean installs of Windows 2000 Professional and Windows XP

EDS, Cleveland, OH 2000-01
Systems Administrator
Provided desktop support for hundreds of staff at client Continental Airlines
Implemented project management directives on the local level; installed/configured widespread Windows 2000 Professional migration and deployment for hundreds of users

B.S., Management, University of Massachusetts, Boston, MA
Certificate - Official Microsoft Curriculum Course 20687B - Configuring Windows 8
Security+ - CompTIA Security+ Certified Professional
A+ - CompTIA A+ Certified Professional
MCSE+Internet - Microsoft Certified Systems Engineer Specialist: Internet
Certificate, Microsoft Windows NT Administration, Boston University, Boston, MA
Certificate, Dale Carnegie Course in Effective Speaking and Human Relations

Quick Profile Summary

Earle Boudreau
Name: Earle Boudreau
Location: Woburn,Massachusetts,United States

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