Helena Ranitovic - United Kingdom

Helena Ranitovic
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About Helena Ranitovic

Helena Ranitovic is currently living in United Kingdom, and is interested in Call Centers.
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United Kingdom

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Call Centers

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Page 1 / 3 - Curriculum vitae of
Helena Ranitovic
Curriculum Vitae
Personal information
First name(s) / Surname(s) Helena Ranitovic
Address 7, Šišiceva, 10000 Zagreb (Croatia)
Mobile +385 99 706 0067
Nationality Croatian
Date of birth 20/08/1985
Gender Female
Desired employment /
Occupational field
Key account manager
Work experience
Dates 01/03/2011 
Occupation or position held Key account manager for international clients
Main activities and responsibilities Build and develop existing business opportunities by targeting unrealized areas of business with high
growth potential. Direct staff to meet and exceed standards; specifically store performance,
maintenance, sales, customer service, and safety/risk management. Develop, implement, and direct
car operating and sales plans that maximize revenue, grow market share and increase profit within
plan objectives. Set and execute ancillary sales strategies and initiatives. Provide hands-on direction
and guidance to staffs day-to-day in car operations. Develop, create and implement social media sites
for the company. Establishing partnerships with local associations, charities and foreign partners to
develop and acquire new business. Negotiate and keep close business relationships with existing
suppliers. Interview and hire staff, vendors and partners. Assist the manager with day to day running
of the branch. Coordinating car rental project, collecting and processing payments from foreign
partners, keeping them up to date with any changes on the market. Monitoring and supervision of
complaints and refunds activities of the company.
I have experience of building a strong brand within an extremely competitive online marketplace.
Understanding of customer needs and building a unique value-added product offering. Coming from a
sales background, I get involved in the sales details, and strive to provide maximum cost efficiency
through automation and processes. Together with the support and hard work from my key members of
staff, we created a very successful and efficient operation.
Specialties: Cost-saving, problem solving, online retail.
Name and address of employer ORYX Group d.o.o.
7a Ljudevita Posavskog, 10 360 Sesvete (Croatia)
Type of business or sector Customer service, Tourism, leisure
Dates 01/07/2009 - 31/12/2009
Occupation or position held Office assistant in marketing dept.
Main activities and responsibilities Redesign of existing packaging of different culinary products, contact with partners, others office
works. Participate in updating, editing and creating packaging. Assistance in administrative support,
problem solving, program/project planning, and execution of stated goals and objectives. Use of
relational database and PowerPoint to prepare internal and external presentations and reports.
Page 2 / 3 - Curriculum vitae of
Helena Ranitovic
Provide administrative support for the supervisors; answers phones, schedules meetings,
appointments and travel, initiate and prepare correspondence, prepare and disseminate company
presentations, research information, process expenses and prepare reports as appropriate (Word,
Power Point, Excel, Access)
Name and address of employer Nestlé Adriatic
40, Veceslava Holjevca Avenue, 10000 Zagreb (Croatia)
Type of business or sector Economics, marketing
Dates 01/04/2007 - 01/09/2008
Occupation or position held Assistant in sales for France and Belgium market
Main activities and responsibilities Contact with clients, pre and post reservation inquiries by phone, e-mails and fax. Booking the
accommodation for clients, handle sales requests by phone and e-mail, contact with partners and
hotels mostly through e-mails and by telephone.
Name and address of employer
62, Heinzelova street, 10 000 Zagreb (Croatia)
Type of business or sector Economics, sales
Education and training
Dates September 2004 - September 2010
Title of qualification awarded Prof. of French language and literature; Master's Degree of Ethnology
Name and type of organisation
providing education and training
Faculty of humanities and social sciences (University)
3, Ivana Lucica Street, 10 000 Zagreb (Croatia)
Dates 01/01/2010 - 15/06/2010
Name and type of organisation
providing education and training
Economic science University Nancy 2 (University)
13, Place Carnot Street, 54 000 Nancy (France)
Dates 01/03/2008 - 24/05/2008
Title of qualification awarded Tourist guide
Principal subjects / occupational skills
Managing with a groups of tourist in different cities or states
Name and type of organisation
providing education and training (Tourist agency)
62, Heinzelova Street, 10 000 Zagreb (Croatia)
Personal skills and
Mother tongue(s) Croatian
Other language(s)
Self-assessment Understanding Speaking W r i t i n g
European level (*) Listening Reading Spoken interaction Spoken production
English C1 Proficient user C1 Proficient user C2 Proficient user C2 Proficient user C1 Proficient user
French C1 Proficient user C1 Proficient user B2 Independent user C1 Proficient user C1 Proficient user
German B1 Independent user A2 Basic User A2 Basic User A2 Basic User A2 Basic User
(*) Common European Framework of Reference (CEF) level
Competences and social skills Operations Management
Revenue Management
Business Plan and Development
Implementation of Training Programs
Market Analysis
Page 3 / 3 - Curriculum vitae of
Helena Ranitovic
Excellent communication skills
Easy going, cheerful and optimistic
Ambitious and enthusiastic
Organizational skills and competences Always on time, very organized. As a very communicative person, I am open and straight, and I am
able to create my team according to that. In this atmosphere results could be visible in very short
period of time. I am ready to travel, if my work requires it, and I am ready to change place of living
without any troubles. I am highly motivated, creative and enjoy learning new skills. Ability to multitask
and self motivated person.
Computer skills and competences Microsoft Office™ tools (Word™, Excel™, PowerPoint™); different work application and programs
Other skills and competences -playing basketball
Driving licence(s) B

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Helena Ranitovic
Name: Helena Ranitovic
Location: United Kingdom

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