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Vishal Kurmi - Jaipur, India

Vishal Kurmi
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About Vishal Kurmi

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Vishal Kurmi is currently living in Jaipur, India, and is interested in Call Centers, Marketing, Work from Home.
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Location

Jaipur, India

Categories of Interest

Call Centers, Marketing, Work from Home

My Interests

BPO Training KPO Telecommunications Project Management Analysis Lead Generation Voice & Accent Transition Management New Business Development Business Process Process Improvement Data Analysis Lead Management

Join Date

Vishal Kurmi has joined on Feb 22, 2013

Company Size

5-20

Resume

SUMMARY
To associate myself with an organization that provides me ample scope of learning, growth and competitive environment to utilize my professional and personal skills to achieve the organizational goals.A dynamic professional offering 34 months experience in Operations, Client Services, Process Management, Administration and Team Management.
Associated with Genpact India Services Pvt. Ltd, Jaipur as Senior Process Associate.
Deftness in handling overall functioning of processes & implementing processes in line with the pre-set guidelines.
Proven track record of managing processes / SOPs & creating team work environment to enhance productivity innovatively.
Possesses effective communication, interpersonal & problem solving skills with the ability to handle extremely busy and hectic schedules.
Acquired experience customer service and operations for insurance industries.

Specialties: customer relations, customer satisfaction, directing, html, insurance, internet software, languages, mark, microsoft office, operations management, process management, quality.
EXPERIENCE
Director
Orange Voice BPO Pvt. Ltd.
February 2012 – Present (1 year 1 month)Jaipur Area, India
Advising new businesses on formation of corporations and business structures and structuring commercial transactions
Strategic Consulting, including business plan & sales strategy development.
Give onsite and offsite Training.
Process Operations, Team Management, Process Outsourcing.
Worked
ISYS BPO Services Ltd
May 2011 – August 2011 (4 months)
Job Responsibilities
Responsible to call Different Insurance companies in USA to get the reasons for the short payment of the Provider (Anesthetists) and make them release the payments to the providers as soon as possible.
Training and Mentoring New Hires to fully equip them with process expertise, enhancing their performance and meeting business targets.
Responsible for providing the updates to the team and handling their queries in difficult cases.
Responsible for quality control and adhering with the checkpoints set by clients in UK.
Publish Weekly reports and send them to the Client as well as the management of the Organizations to show the volume covered in the Week.
Senior Process Associate - Operations
GENPACT
July 2007 – April 2011 (3 years 10 months)
Job Profile
Responsible for preparing Daily, Weekly and Monthly Report.
Direct Reporting to existing customer.
Team Management, Meeting the SLA's.
Worked
GENPACT Jaipur
July 2007 – April 2011 (3 years 10 months)
Job Responsibilities
Responsible for processing the Claims received from Hospitals, Surgeons, Anesthetists and Clinics
Responsible for Maintaining Update Tracker and Share the Updates with the Team
Responsible to maintain the Quality and Monthly Dashboards of the Team.
Responsible for day to day reporting and analysis of day to day performance of the agents, Resolution for IT issue by coordinating with Client based in UK
Responsible for team's referred work and difficult accounts and maintaining DRM SLA on a weekly basis

COURSES
Independent Coursework
Certificate in Computer Application
HTML

LANGUAGES
French
English
Punjabi
Gujarati
Bengali

Quick Profile Summary

Vishal Kurmi
Name: Vishal Kurmi
Link: http://www.salespider.com/p-13302876/vishal-kurmi
Location: Jaipur,India

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