William Hanna - Brampton, Ontario

William Hanna
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About William Hanna

William Hanna is currently living in Brampton, Ontario, working as an Owner/Director of Operations & Marketing in "Brilliant Marketing Technologies International Inc." and is interested in Advertising & Media, Affiliate Program, Consulting, Internet / IT, Marketing, Media.
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Job Title

Owner/Director of Operations & Marketing


Company Website


Brampton, Ontario

Categories of Interest

Advertising & Media, Affiliate Program, Consulting, Internet / IT, Marketing, Media

My Interests

- Photography - Hiking/Biking - Astronomy/Astro Physics - Evolution - Swimming

Join Date

William Hanna has joined on Jan 31, 2013

Company Size



Over 4 years in the IT Business Analyst role. Over 10 years working in extremely large international organizations (Mainly in the financial sector). Over 15 years working in IT. A highly organized IT Professional with extensive experience working with a broad range of client groups and technologies, providing superior technical, consultative and operational support. An analytical problem solver, I thrive in a demanding and fast-paced environment requiring creative organizational skills and the ability to function under stress. I have had in depth experience mining and analyzing data, documenting existing business processes to identify areas of improvement, gathering, analyzing and documenting business requirements, authoring business acceptance test plans, system deployment plans, system implementation plans, etc.. My strong work ethic and professional attitude make me an excellent candidate for any organization with a focus on efficiency and bottom line results.

Key Strengths:
• Deeply committed to providing superior customer-service.
• Strong organizational and time management capabilities.
• Highly focused, efficient, detail oriented and accurate.
• Able to meet difficult deadlines and easily adapt to rapidly changing situations.
• Work well independently and as a team player.
• Results oriented.
• Highly developed problem-solving skills.
• Easily multi-tasks projects without losing focus.
• Excellent interpersonal skills.
• Effective communication skills.

Requirements Gathering SQL Query Development MS Windows Server
Process Enhancements MS Access MS SQL Server
PMLC/SDLC processes MS Excel Expert Web Reporting Servers
Project Management MS Project Data Retention Systems
HP Quality Center (Mercury) MS Visio Batch Scripting
Software Distribution Systems Citrix Server Process Automation
CA Unicenter Service Desk VMware / Linux Windows Server Tuning
Distributed Application Systems Host Application Systems Server Monitoring Systems

Professional Experience:

Brilliant Marketing Technologies International Inc., Brampton ON

Owner/Director of Marketing & Operations Jul. 2012 – present
• Conducted thorough research and analysis of top competitors in the Greater Toronto Area to determine their strengths and weaknesses. Determined which services to offer in house and which services to offer via affiliations with the corresponding vendors.
• Researched SEO (Search Engine Optimization) & SMM (Social Media Marketing) practices
• Researched internet and mobile marketing statistics
• Registered corporation and setup operations (Business accounts, Toll-free line, Media services, operational infrastructure, etc.)
• Authored all copyright on our corporate website
• Compiled media content and edited as required
• Posted website copyright and media content via Word Press tools
• Organized and chaired all meetings with partners to review and approve requirements, managed and assigned tasks as required, followed up with partners on assigned tasks.
• Reviewed budgets and estimates with partners.
• Conducted and contributed to numerous brain storming sessions for sales materials, product offerings, etc.


IT Business Analyst – TD Wealth Management Technology Solutions 2007 – Jan. 2012
• As part of the Sylvan to Mvest performance data conversion project, I assisted the project team with data mapping and data conversion.
• Mined financial performance data from host and SQL databases. Developed queries in MS SQL and MS Access. Developed Excel formulae for analysis and reporting.
• Assisted developer with a high profile system wide data mapping issue between external host data feed and internal distributed Sylvan performance system. Elicited data mapping requirements from PIC National line of business and documented technical requirements for our internal developer.
• Elicited, gathered, analyzed and authored business & functional requirements. Analysis included the identification of gaps between the “as is” and “to be” system states.
• Managed and chaired meetings as required for all project requirements and operational issues. This included maintaining a summary of outstanding issues which were reviewed and prioritized with stakeholders.
• Authored PMLC documents (i.e. business acceptance test plans, business requirements documents, project deployment plans, change control documentation and project estimates).
• Reviewed SOWs (Statement of Work), SRS (System Requirements Specifications) and/or SDS (System Design Specifications) from Wealth Management vendors as well as internal IT Service teams and reconciled them against TD Wealth Management BRDs.
• Implemented Tier 2 Reporting project (included web interface changes as well as ad-hoc reporting changes) from BAT to project completion/transfer of support. Developed and authored detailed documentation regarding functional web interface and web report changes.
• Created system architecture diagrams, workflow diagrams and use case diagrams in Visio
• Developed, tested and implemented a data retention process which resulted in the purging of ~ 8,000 portfolios and freeing up of ~300 Gb of disk space. This required the mapping of all up stream and down stream processes and subsequent review and sign-off with all stakeholders. The data purge process helped improve system performance and reduce storage costs.
• Provided direction and support to QA and UAT test groups. This included assisting with the development of test cases, test scripts, test plans and test strategies as well as test execution using HP’s Quality Center (Formerly known as Mercury).
• Elicited, gathered and authored requirements for the Data Purge Project, Tier 2 Reporting Project and MVest Performance Reporting Work Package (Part of the Wealth Core Platform Project).
• Implemented infrastructure request to migrate PACER application users from a frame relay circuit to a VPN/IPSec circuit which resulted in TRM&IS compliance and a monthly savings of ~ $1,000 in access services to the historical PACER archive residing at the vendor’s data centre.
• As the Sylvan SME, I provided consultative services to other project teams.
• Utilized extensive technical expertise in many meetings with various IT groups to identify/question estimates, support issues, etc.
• Provided 3rd level support for Private Investment Council’s discretionary business performance reporting system (Sylvan) as the SME. The Sylvan application produced Total Level and Asset Level performance reports for Portfolio Managers managing discretionary accounts which catered to the ultra high net worth clients (liquid assets exceeding $500,000).

IBM CANADA – Global services Group, Markham ON 2003 – 2007

Technical Services Professional - Celestica Account 2006 – 2007
• Provided Intel server services to global electronics manufacturer (1,200 servers across the Americas, Europe and Asia) within strict contractual SLA times.
• Servers supported included a Citrix Metaframe server farm (36 servers), VMware/blade servers, Stand Alone servers (SQL, IIS, Active Directory Infrastructure, Antivirus, Remote File Servers).
• Maintained all security related updates and configuration settings on Windows servers as per contractual agreements.
• Provided technical services and support for all IMAC related server activities, including hardening and installation of standard IBM server support utilities (TSM, SCM or VSA, SAV and TEP).
• Developed and maintained process and procedure documentation for IBM’s VSA server support tool.
• Reduced service request resolution times from 2 weeks to 3 days for all 3rd, 4th and 5th level requests by analyzing problem management records which revealed inconsistent resolution procedures being followed.
• Developed, tested and implemented print queue management script in visual basic for Celestica File and Print servers in Europe resulting in the elimination of hung print servers.
• Introduced standard processes and procedures across a variety of IT infrastructures which required careful attention to political sensitivities between various IT cultures spanning various countries and the Canadian located corporate head quarters.
• Implemented contractually agreed upon detailed security standards across all Microsoft Windows Server platforms.

Technical Services Professional - TD Bank Financial Group Account 2003 – 2006
• Provided Intel server services to the bank’s retail branches, wealth management branches and corporate back offices across Canada for all Windows and Novell Servers (1,400 servers).
• Systems supported included SQL servers, Web servers, File servers, Application servers (“Off the shelf” and “in-house” developed).
• Provided support for software distribution systems’ applications, OS and hardware. Applications supported included: Unicenter TNG, Unicenter SDO and Unicenter AMO. This system supported all TD Bank Financial Group’s retail branches and Wealth Management branches.
• Drafted systems process and procedural documentation for the purpose of transferring TD Bank Financial group’s Software Distribution system to IBM Global Service’s CIS group. This involved merging processes from three different software distribution systems into one.
• Implemented Tivoli Configuration Manager across approximately 1,400 nodes.


IT Analyst 1999 – 2003
• Provided consultative services to Code Management and Distribution team regarding remote Asset Inventory Systems
• Provided server services for TD Bank Financial Group’s Windows and Novell servers (1,400 servers across Canada, USA and UK).
• Provided primary support for TDBFG’s Server and Desktop Management Systems (27 servers).
• Analyzed automated reports and provided tuning recommendations for all production servers.
• Managed and implemented low and high profile projects such as:
o Analyzed/redesigned/implemented new architecture for TD’ s Desktop Management System.
o Designed and implemented automated capacity and availability reports for production servers.
o Upgraded all components for TD’ s Server Management and Desktop Management Systems.
o Participated in the evaluation of Microsoft Operations Manager 2000.
o Assisted with the implementation of TD’ s Server Management System.
o Supported the design and rebuild TD’ s Server Management/Desktop Management servers.
o Worked on implementation of TD’ s Desktop Management System across 4,000 workstations.
• Supervised contractor assigned to development and implementation of scripts used for remote software distribution to TD’s Wintel Servers and Wintel Desktops.
• Supervised Technical Analysts assigned to software delivery projects.
• Trained TD personnel on Unicenter consoles and scripting for silent packages.
• Managed Software Delivery projects from concept/design to implementation for variety of COTS applications, various custom TD applications as well as remedial patches.
• Utilized Install Shield, KiXtart, Winbatch and NT batch scripts for creating silent installs for software packages.


Lakehead University, Thunder Bay ON
Bachelor of Electrical Engineering – Partial Completion

Humber College of Applied Arts & Technology, Toronto ON
Electronics Engineering Technologist – Diploma

Specialized Training:

o BA10 (BA Overview)
o BA20 (Business Requirements)
o BA35 (Data Modeling)
o BA45 (Business Process Analysis)
o Various other project management, communications and business related courses instructor lead and online courses.
o Self study in home lab environment of MS Windows Server 2008, MS Exchange 2010 and MS Hyper-V using TrainSignal CBT’s as well as other reference materials.
o Citrix Presentation Server 4.0 Support.
o IBM Tivoli Configuration Manager 4.2 – Implementation Workshop.
o CA Unicenter SDO, AMO and TNG implementation and administration courses.
o Novell IntranetWare 4.11 Administration courses.
o A+ certified with a specialty in Microsoft Windows and DOS environments.

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Quick Profile Summary

William Hanna
Name: William Hanna
Location: Brampton,Ontario,Canada
Job Title: Owner/Director of Operations & Marketing
Company: Brilliant Marketing Technologies International Inc.

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