Cedar Thokme - Victoria, British Columbia

Cedar Thokme
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About Cedar Thokme

Cedar Thokme is currently living in Victoria, British Columbia, working as a Social Entrepreneur in "In the making...." and is interested in Advertising & Media, Business for Sale, Call Centers, Communications, Education, Health & Beauty, Home Based Biz, Real Estate, Telecommunications.
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Job Title

Social Entrepreneur


Company Website


Victoria, British Columbia

Categories of Interest

Advertising & Media, Business for Sale, Call Centers, Communications, Education, Health & Beauty, Home Based Biz, Real Estate, Telecommunications

My Interests

i have an entrepreneurial spirit and is eager to start a small/moderate size business: seeking a bizness partner. Other interest: real estate investment and health products.

Join Date

Cedar Thokme has joined on Jul 01, 2012

Company Size



Cedar Thokme
3-1149 Union Road, Victoria V8P 2J2
Cell: (778)-977-7103 Email:
Strong service orientation in capacities such as Public Relations and Outreach Communications:
- Quick grasp of information for critical thinking and problem-solving;
- good interpersonal skills: front-line interaction as well as customer call handling;

Experience as a Project Assistant with the Vancouver Island Health Authority:
- designed the Royal Jubilee Hospital Patient Care Centre Pre-Occupancy Quality Checklist requiring
coordinated action for trouble-shooting, reporting and clearance action for the 363 patient rooms.

Tech-savvy, competent with software and databases:
- office tools: MS Office & Outlook; Excel/Access database management and reconciliation, online ecommerce, creating e-bulletins and using Web 2.0 applications such as the Social Media, Instant
Messaging, Online Chat and Web Conferencing.

Former training as a Journalist with good keyboarding (50 wpm), information-sourcing skills:
- experience in crafting correspondences including formal business letters, reports-writing and newsletter compilation; good eye for details in proofreading, translation and transcription of reports;

Customer Care Professional September 16 to date
Alpine Access (Wireless Department), Victoria BC

Portfolio: Reported to Team Leader; working from a virtual team environment: Main responsibility consists of receiving Customer care technical support calls; trouble-shooting network, systems
and device-related issues and resolving technicalities involved as well as educating customers on equipment processes and warranty program. Tasks includes but not limited to, soft skills in managing customer calls while exercising hard skills in trouble shooting accurately to achieve best possible resolution for customer satisfaction and business goals.

Project Assistant September 2010 March 2011(UVic Co-op)
VIHA-Royal Jubilee Hospital Patient Care Centre Project Office, Victoria BC

Portfolio: Reported to the Project Director of People, Equipment and Clinical Services:
Main responsibility comprised of developing and execution of the Pre-Occupancy Clinical Quality Checklist prior to the big move of patients to the Royal Jubilee Hospital Patient Care Centre;
Supported collaborative work teams acquired and compiled feedback for the designing of the patient mattress evaluation forms and the International Pressure Ulcer Prevention meeting;
In conjunction with supervisor, developed training materials using architectural drawings/data;
Database management: reconciliation for items tracking, update of quantity and price for report-generation in meetings;
Photography and data collection for the F.E.E.T.: Falls Environment Evaluation Test report;
In conjunction with supervisor, help draft the Vancouver Island Health Authority Annual Celebration of Excellence awards nomination letters for online submission.

Reason for leaving: Co-op work term with University of Victoria completed.

Media Analyst April 2009 − August 2009, Comox, BC

Portfolio: Reported to Vice-President, Client Services: Performed news searches via proprietary news sources and the traditional news sources including news analysis, edit and toning as daily reports for customers within tight 1.5-hours/per client deadlines.
Reason for leaving: Moved to Victoria for further studies.

Executive Assistant September 2000 − March 2001
Singapore Institute of Aerospace Engineers (SIAE) - Non-profit
Portfolio: Reported to the President and Executive Members:

Professional airline institute promoting governing standards and ethics in aerospace engineers and continuing education. Managed membership services including events and seminars coordination; supported Executive meetings; Newsletter and Website content provision and information update.
Reason for leaving: left the country to pursue growth

Membership Executive January 1998 − April 2000
Regional Institute of Environmental Technology (RIET), Europe Asia, Singapore-based non-profit

Portfolio: Reported to the Executive Director:
Oversee membership services: old and new members correspondences and needs assessment;
Managed weekly & monthly electronic bulletins on environmental technology trends and regional business partnership−searches;
Ad hoc project support work including documentation and coordination;
Communications work such as Homepage information update; design and print of marketing materials and monitoring the printing of, and the marketing of in-house publications.
Reason for leaving: contract ended

Public Relations & Marketing Support March 1996 − May 1997
Wuxi−Singapore Industrial Park Development. Company (WSIPDC) &
The InterIsland Marketing Services for Batam−Bintan (Indonesian islands)

Portfolio: Reported to the Marketing Director and General Manager for WSIPDC; Reported to the Public Relations Manager for InterIsland Marketing:
WSIPDC: overseas posting as Public Relations Executive - public relations work encompassing coordinating events
and functions involving management, local officials, foreign dignitaries (embassies and foreign investors)
Communication with potential foreign investors such as itinerary planning and facility tour;
Production of corporate bi−lingual newsletter with Head Office: developing corporate video such as managing the aerial flight for photo shoot and distribution of marketing materials;
Media relations: building relationship with journalists of major news publishers: local and abroad;
Issues monitoring and tracking of important news via newspaper cutting and reports.

Reason for leaving: contract ended

Alpine Access In-house Uptraining & Rogers FastTrack September 16 to October 4, 2011
Fast Track on Customer Care Soft Skills, Software applications and Wireless Technology as applicable to work scope.

MA, Dispute Resolution September 2009 temporary withdrawn from University of Victoria with Dean's
permission to work. Completed all core and electives of MA program.

BA, Political Science and Psychology July 1989 − June 1992
National University of Singapore
Majors: Psychology and Political Science and minor in Philosophy


Quick Profile Summary

Cedar Thokme
Name: Cedar Thokme
Location: Victoria,British Columbia,Canada
Job Title: Social Entrepreneur
Company: in the making....

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