Debra Brown - Jackson, Michigan

Jackson, Michigan

Food, Bev, Tobacco, Real Estate, Retail

My interest are in tending my gardens, collecting antiques and working with the animal rescue community.

May 11, 2012

21-50

DEBRA L. BROWN

I bring a solid customer service attitude, enhanced with both sales and clerical experience.

Highlights of Qualifications

Strong Customer Service friendly, diligent, proble solving and courteous
Excellent Communication Skills both written and verbal
Excellent Organizational Skills ability to multi-task and priortize
Strong Interpersonal Skills ability to work well with all levels of personnal
Detail Oriented able to access situations and implement solutions

Relevant Skills

Jackson Vacuum Liquidators Jackson, MI
Assistant to Owner - Volunteer
11/10 present

Maintain all office records; ordering, inventory, correspondence, maintanance records and light bookkeeping
Sales; ask pertinent questions, explain all aspects of various machines, detail necessary maintanence, negotiate price
Advertisements; local newspaper and radio, ebay, internet webpage, facebook and charity donations
Cashier; open and closed register, handle all financial transactions, credit and debit cards, explain warranties and store priemums

Dollar General Corporation
Lead Key Holder
2/10 1/11

Handled cash drawer; provided timely, accurate customer transactions, maintained correct cash balance during hours,
Open and close store; insured correct cash amounts for registers, detailed cash transactions records, inventoried vendors merchandise and recorded vendor transactions,
Stock inventory; rotated merchandise, set-up weekly advertised specials, maintained proper shelf alignment
Maintained cleanliness of store; sweaped and mop floors, dusted shelving and merchandise, washed windows, trash nightly

Jerico Inc.
Administrative Assistant, Dealer Power Specialist, Telemarketer, Sales
6/05 10/09

Handled all office procedures and correspondence, extremely busy multi-line phone, all customer inquiries, maintanence request, conflicts and past due accounts.
Maintained all employment advertisments, internet and publications
Maintained inventory, ordering and distribution of products and supplies.
Interviewed and hired prospective employees, followed up with training of the product and general sales procedures.
Tracked new employees progress and helped in further education towards employees\' upward movement.
Contacted potential customers to set appointments for demonstrations of products.
Distributed appointments to appropriate managers, with pertinent information regarding client.
Set parameters of location for potential customers
Arrived at appointments in a timely manner, provided customers with information regarding products and warranties.
Negotiated a fair and reasonable price for products, worked with financial institutions to obtain loans
Managed crew of approximately 4 persons, with ongoing training and respect.

Employment History

11/10 - present Jackson Vacuum Liquidators, 1616 E. Michigan Ave., Jackson MI
(517) 780-4955 Owner, Daniel Santoro Volunteer
02/10- 01/11 Dollar General Corporation, 2200, Wildwood Ave., Jackson, Mi
(517) 897-2685 District Manager, Jamie Mann
03/08 - 10/09 Jerico Inc., 3204 Wildwood Ave., Jackson, Mi
(517) 782-2900 Owner, Jamma Cortese
08/07 - 03/08 Flap Jack Resturant, Saginaw Ave., Lansing, Mi
(517) 351-1636 Supervisor, Renee
06/05 8/08 Jerico Inc., North East St., Lansing, MI
(517) 782-2900 Owner, Gerald Cortese
02/05 11/05 Baryames DryCleaners, 405 S.Grand Ave., Lansing, MI
(517) 482-8252 Manager, Diane Eldred

Education

Davenport Business College, Lansing, Mi Certificate of Business and Office Procedures,
Deans List Fall of 1987, Grade Point Average 3.85
Charlotte Public Schools, Charlotte, Mi Graduated, general studies,
Grade Point Average 3.65

Notes

I bring a wide variety of knowledge, having worked as a waitress in the food industry, co-owner of a family owned construction business, and returned to school developing my clercial skills. I have worked in the customer service field in all aspects of my past employment. I am a loyal and enthusiastic employee, with strong interpersonal skills and the ability to interact with the public. I am able to access situations and implement solutions. I tolerate pressure well and am willing to do what is needed to complete the task at hand. I understand the importance of providing excellent customer service in a bright and cheerful manner.


References

James Holley Cement City, Mi (517) 745-6119 Co-worker
Daniel Eldridge Grand Rapids, Mi (616) 980-6825 Co-worker
Angel Naujokas Brooklyn, Mi (517) 416-4573 Friend