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Julie Flueck - Vancouver Island / Smaller Islands, British Columbia

Julie Flueck
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About Julie Flueck

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Julie Flueck is currently living in Vancouver Island / Smaller Islands, British Columbia, working as a Director in "Pacific Island Residential and Commercial Services Inc." and is interested in Contracting/Trades.
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Job Title

Director

Company

Location

Vancouver Island / Smaller Islands, British Columbia

Categories of Interest

Contracting/Trades

My Interests

Business Management, Advertising, Online or E-marketing,B2B, Accounting and Bookkeeping.

Join Date

Julie Flueck has joined on Oct 25, 2011

Resume

Julie Flueck
E-mail: JulieFlueck@shaw.ca
Phone: 403-454-3797

Summary of Qualifications

. More than 10 years of Customer Sales and Service Experience
. Communication: order desk, call centre and office experience; respond
promptly, log and resolve all customer queries , complaints and cost
inquiries by phone, e-mail or in person without assistance, ensured
dispatch, creation and smooth operation of orders and service within
appropriate departments, handle additional client requests and developed
rapport building skills, significant use of memory, listen carefully to
customer needs, provide quotes, knowledge, estimates on specific
products, find solutions, finalize, promote, suggest and increase
interest in all products and services, relay and notify managers and
other departments as necessary to any problems, issues or emergencies
. Accounting: operate cash register, handle and balance cash, process and
settle debit and credit card terminal, bank deposits, refunds, balance
all office supplies, funds and materials, receive and send all inbound
and outbound mail, send payments, fundraise for and organize
extracurricular events
. Excellent computer skills: windows office, office equipment, implement
and create various company organizational spreadsheets with available
computer software, record and organize minutes from applicable meetings,
operate functions with photocopier and document server, 55-60 wpm.
. Motivate, sell, merchandise, display, promote, create interest, assist,
supervise, hire, train, handle emergency situations, ensure safety of
workers and coordinate all staff, eye for detail, open-minded,
responsible, adaptable
. Field Experience; labour, carpet cleaning technician, brush-cutting and
treespacing, janitorial


Employment Background
Customer Service Representative/ Office Administration
February 2008- February 2011 Wood Wyant Canada Inc. (Janitorial Supplies)
. Multi-tasked efficiently and professionally: handled the order desk line
and all customer inquiries, sales, and questions and became personally
familiar with many client\'s accounts, supplied proof of deliveries,
tracking details, claims for refunds, pricing discrepancies, MSDS sheets,
WHMIS certificates and estimated times of delivery to internal and
external customers
. Created, managed and set-up all accounts and ship to address details for
province of Alberta and British Columbia in Business Basic Interpreter
(BBX)
. Handled and applied various types of payments, bank deposits, and sending
payments to head office branch
. Increased local branch sales by measurable amounts and developed a
personal customer base, initiated teamwork with staff to service long-
term accounts efficiently, learned recommended flooring and carpet
chemical application procedures such as treatments; waxing, buffing,
polishing, cleaning, learned from professionals different types of
flooring and brands
. Delegated responsibilities and developed rapport between different
departments and clients as a liaison, assisted various employees with
minimal communication skills and throughout the nationwide company
organization, tutored and facilitated new employees when needed, planned
all extracurricular activities, functions , and ordering all supplies for
the local branch, kept store front impeccable

Customer Service/ Cleaner March 2007-April
2007
Cleaning Subcontract Manager April 2007-January
2008
Broomsticks Home Cleaning
. Provided excellent cleaning and customer service for clients; swept,
mopped, washed floors, dust all areas, vacuum all rugs and area rugs,
clean, disinfect bathrooms and kitchen fixtures and surfaces, oven clean,
empty trash, pet hair removal, change sheets and linens, clean mirrors
and windows, all other special requests
. Trusted to work in homes and handle cash and cheque payments
. Earned position to subcontract work, hire and supervise staff, purchased
all gear, equipment and cleaning supplies
. Excelled at operating subcontracts under the company, completed work and
important deadlines set by customers, and responded to clients by e-mail
or phone


Carpet Cleaning Technician June 2003-
October 2005 Maintenance Coordinator October
2005-October 2006 KBM Commercial Floor Coverings
. Handled all calls, e-mails and various requests from customers with
prompt attention to their needs
. Scheduled weekly and monthly jobs for maintenance employee technicians,
prepared and sent payroll records for technicians to appropriate
departments and supplied and organized work orders to each set crew
. Ordered, obtained and distributed gear, chemicals and supplies needed for
all jobs, became IIRHC Carpet Cleaning Technician Certificate, learned
recommended DuPont flooring and carpet handling procedures
. Instructed and called safety and necessary meetings held bi-weekly,
attended various meetings with sales representatives, available and
flexible for on call emergencies, learned about some types of flooring,
carpets and flooring products, worked in conjunction with flooring
installers
. Re-organized filing system according to number of obtained contracts
. Obtained valuable communication and managerial skills
Certifications
. Built Network Customer Service and Sales Representative Training program
2011
. St. John\'s Ambulance: First Aid Level C with AED and CPR Certification
2009
. Certified Carpet Cleaning Technician IIRHC
2007
. WHMIS Certificate 2004
. Food Safe Certificate 2001
. Eradication/Tree-spacing 1997
. Valid Driver\'s License- Abstract available upon request


Volunteer Activities
. Green Team Leader at Wood Wyant Inc.
. Assist Street Ministry with distributing food and coffee to less
fortunate
. Various Food Bank Drives

Quick Profile Summary

Julie Flueck
Name: Julie Flueck
Link: http://www.salespider.com/p-10755982/julie-flueck
Location: Vancouver Island / Smaller Islands,British Columbia,Canada
Job Title: Director
Company: Pacific Island Residential and Commercial Services Inc.

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