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Peter Roach - Federal Way, Washington

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About Peter Roach

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Peter Roach is currently living in Federal Way, Washington, working as an Owner/Consultant in "Just Technologies LLC" and is interested in Computer Hardware, Consulting, Internet / IT, Services, Software & Services, Telecommunications.
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Job Title

Owner/Consultant

Company

Company Website

www.OptionsForEmail.Com

Location

Federal Way, Washington

Categories of Interest

Computer Hardware, Consulting, Internet / IT, Services, Software & Services, Telecommunications

My Interests

Working with Businesses to find innovative solutions to better empower them for growth. Bringing real and concrete IT solutions to the plate which free business owners to focus on what really matters!

Join Date

Peter Roach has joined on Oct 17, 2011

Company Size

5-20

Resume

INFORMATION TECHNOLOGY PROFESSIONAL - PETER B. ROACH

Strategic Enterprise Solutions - Leadership - Innovation

Driving growth and performance improvements through inspirational leadership; clear
communication; and tight focus on customer needs, objectives and measurable results.

Fifteen-year record of success leading production support teams during periods of massive change high
growth, business transformation, downsizing, and market repositioning. Full range of leadership skills and
exceptional ability to steer complex initiatives from concept to completion. Expert in leveraging IT to support
success in the enterprise computing space. Manage from the intersection of business and technology to deliver
measurable gains in customer satisfaction, team performance and process development.

- Offshore Outsourcing Process
- Redesign & Optimization Budget and Forecast Management
- Customer Relations Management
- Outsourcing & Vendor Negotiations Multisite Operations
- Business Reengineering
- Cost Reduction and Elimination
- Technical Staffing and Recruitment
- Project Management
- ITIL v3 / ITSM
- Workgroup Management

Seattle University Albers School of Business: Executive MBA

Professional Experience

PACCAR, Inc. Renton, WA 2011
Profile: A Truck Company Approx. $12.6B market cap. and 22,000 employees.

IT Operations Manager (Kenworth Plant) - 5 Direct Reports

Recruited to resolve and orchestrate critical changes in the manner IT was utilized throughout the
Kenworth Truck plant. Eliminated roadblocks impacting IT functionality, stability, and security by
integrating innovative systems, applications and solutions.

PROJECT AND PERFORMANCE HIGHLIGHTS:
Team Re-Alignment with Objectives
Rebuilt IT organization with new service model that addressed previous support gaps.
Result: Developed policies and procedures for incident management, workstation
troubleshooting, and service, including SLAs for back office team support.

Overhaul Plant Physical Inventory System
Assumed responsibility for a high visibility project and turned it into a major success story
for the plant. Collaborated with other Kenworth plants to lead the adoption of a new web
based physical inventory system.
Result: Drove application development, analysis, customization, testing and integration per a
demanding timeline; standing up a system which will on average save $25K per inventory.


CGI Group, Inc. Seattle, WA 2010 - 2011
Profile: A full-service IT services provider committed to helping clients win and grow. Approx. $4.8B market cap. and 32,000
employees.

Senior Consultant - 11 Direct Reports

Deliver strategic and tactical leadership for team serving a Fortune 500 Financial Services client.

PROJECT AND PERFORMANCE HIGHLIGHTS:
Microsoft Office Communicator 2007 R2 Deployment
Challenged to leverage offshore resources to supplement an onshore project team
implementing a full featured OCS global deployment.
Result: Utilizing CGI offshore resources reduced this organizations consulting budget by 50%
during the rollout of this complex OCS implementation including video and voice.
Microsoft Exchange 2007 Upgrade
Upgrade a global deployment of Exchange 2003 that was bursting at the seams and
supporting a client dependant on electronic collaboration and Blackberry devices.
Result: Brought thought leadership and technical expertise to ensure all prerequisites work
was performed to ensure a secure and efficient cut-over to the Exchange 2007 enterprise.

State of Washington (Department of Information Services) Olympia, WA - 2008 - 2009

Profile: Washington States single source of quality and reliable government technology.

Supervisor - 5 Direct Reports

Hired to lead an Electronic Messaging Team; delivering electronic messaging and
collaboration services to a user base consisting of 30,000 accounts across agencies and
commissions.
Supervised represented employees in accordance with a collective bargaining agreement
Strengthened client satisfaction by analyzing, designing and streamlining teams work
processes to ensure compliance with a newly created ITIL v3 support environment.


Electronic Data Systems (EDS) Federal Way, WA ?? 1997 - 2008

Profile: A full-service IT services provider; acquired by HP Services in 2010. Market Cap. 86.12B 325,000 employees.

Delivery Supervisor (2006 - 2008) ?? 7 Direct Reports

Promoted to manage large IT projects and direct team that supported a global electronic
messaging infrastructure for Fortune 500 client, involved as many as 50,000 global
mailboxes.
Transformed IT teams role into an integral business partner by leading IT oversight
committee and creating standards and prioritization for all Messaging projects, resulting in
outcomes that were on time and within budget.
Operations Lead (2005- 2006) ?? 9 Direct Reports
Chosen by senior executives to work on site at Microsofts corporate headquarters in
Redmond, and provided technical leadership for a new business opportunity.
Created high-performance IT team with new structure, processes and training for new
account success. Developed policies and procedures for incident management,
troubleshooting and service delivery including SLAs for Tier-1 and -2 support.

Subject Matter Expert (2003 2005)

Selected to provide advance Microsoft Windows server expertise to their Weyerhaeuser
client, supporting more than 50,000 global employees.
Achieved business objectives by rebuilding WINTEL team core processes to address
previous support gaps; evaluated processes to identify opportunities to improve operations.
Systems Engineer (1997 -2003)
Solely responsible for network administration and workstation support for a 150+ user
container (spanned four geographical sectors) which was part of a large statewide network.
Expedited issue resolution by standardizing a workstation image and added in remote
support functionality. Created educational tools for end users. Cut technician time on
problem resolution by 33%.

Education

Seattle University: Seattle, WA Seattle University
Masters in Business Administration (2008)

Michigan State University: East Lansing, MI
Bachelor of Science (Pre-Professional, Biology) (1994)


Certifications
Seattle University: Seattle, WA Seattle University: Executive Leadership Certificate (2007)
ITIL Foundations V3 (2009)
Novell CNE (1997)


Technical Skills

SERVER MICROSOFT (MS)WINDOWS 2000, 2003, 2008; MS EXCHANGE 2000,2003, 2007; MS
DHCP/DNS; MS CLUSTERING TECHNOLOGY; MS ACTIVE DIRECTORY; MS OFFICE COMMUNICATION SERVER
2007R2; MS SHAREPOINT; MS SQL; HYPER-V; BLACKBERRY SERVER; VMWARE ESX; REMEDY; INFRA;
VERITAS BACKUPEXEC; IBM TSM; DELL OPENMANAGE; HP OPENVIEW; SYMANTEC ENTERPRISE VAULT EMAIL
ARCHIVING; SUNGARD EAS; GOOGLE ENTERPRISE APPLICATIONS

HARDWARE EMC TIER1 AND TIER2 STORAGE; QLOGIC, EMULEX HBA; NETWORK PRINTING;
DESKTOP/SERVER; INTERMEC SCANNING/PRINTING; MANUFACTURING PC CONTROLS, RFID SYSTEMS

PROTOCOL TCP/IP; IPX/SPX; LAN/WAN CONNECTIVITY; NETWARE 4X/5X; WINS; NTLM

SECURITY FIREWALLS; POSTINI MESSAGE SECURITY; TREND MICRO MESSAGING SECURITY SUITE; VPN
CONFIGURATION; MS SECURITY PATCHING

PROGRAMMING VBSCRIPT; POWERSHELL; VISUAL BASIC; C++; WEB 2.0 (XML)

Peter Roach Business Listings

Quick Profile Summary

Peter Roach
Name: Peter Roach
Link: http://www.salespider.com/p-10717083/peter-roach
Location: Federal Way,Washington,United States
Job Title: Owner/Consultant
Company: Just Technologies LLC

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