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laura shapiro - British Columbia

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About Laura Shapiro

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Laura Shapiro is currently living in British Columbia, and is interested in Aerospace & Defense.
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Location

British Columbia

Categories of Interest

Aerospace & Defense

Company Size

1-4

Resume

Laura E. Shapiro

3400 Norcross Way Phone: 604.988-7918

North Vancouver, BC V7R 4E4



Profile: Energetic service oriented professional with excellent
communication skills. Effective organizational abilities with
expertise in customer service.



relevant experience and skills


Customer Service
. More than 22 years experience in front-line customer service
. Provided information to customers on use and care of merchandise
. Familiar with a full range of client services which have included the
following:
. Showed sales ability by pointing out features and benefits to
clientele resulting in a greater customer base
. Empathetically dealt with customer complaints ensuring customer
satisfaction and repeat business
. Active participation and support of in-store special events and
promotions
. Pleasantly responded to incoming telephone orders and coordinated
merchandise pickup
. Systematic in conveying information related to in-house incentives
and rewards


Sales and Marketing
. Consistently met and exceeded projected sales targets
. Responsible for re-merchandising retail stores, increasing sales volume
. Experienced in creating and designing interior and exterior displays
. Purchased merchandise from outside sales representatives
. Confidently promoted time-share units for luxury resort hotel
. Provided hotel accommodation information for prospective clients

Administration and Management
. Operated in-house database ensuring records of inventory
. Effectively managed and supervised administrative staff
. Provided office administration for non-profit organizations


. Arranged international travel and hotel accommodations for executive
staff
. Attended board meetings and accurately recorded minutes
. Implemented filing systems to provide quick and easy access to clients\'
files
. Successfully managed an 18- line switchboard






Laura Shapiro


Page 2






Employment History:

Sales Representative Romantique Lingerie 2003 - present
Vancouver. BC

Sales Representative The Leather Ranch
2003
Vancouver, BC

Sales Representative/ The Hudson\'s Bay Company
2000 - 2002
Client Services
Vancouver, BC

Human Resources Manager Medicard Finance Inc. 2000
Vancouver, BC

Assistant Manager Jill Hampton 1998 - 2000
Vancouver, BC

Sales Representative Image 2000 1997 - 1998
Vancouver, BC

Sales Representative Clozzone 1991 - 1996
Vancouver, BC

Sales Representative Panache Jewellers & Gift Store 1987 - 1991
Vancouver, BC

Executive Assistant Jewish Federation of Greater Vancouver 1987
Vancouver, BC

Executive Secretary/Sales Wolray Hotel Group 1986 - 1987
Vancouver, BC



Education & professional development

. Typing speed - 65 wpm
. Retail Pro
. Vancouver Community College (2003):
Windows 98, Microsoft Office, World Wide Wed
Intro to Windows
Intro to Microsoft PowerPoint 2000
Intro to Microsoft Excel
Fast Tract to Microsoft Word
. Hotel Science - Hotel Dever Institute, Haifa/Tiberias, Israel


References Available Upon Request

Quick Profile Summary

laura shapiro
Name: Laura Shapiro
Link: http://www.salespider.com/p-10167472/laura-shapiro
Location: British Columbia,Canada

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