Patricia Orndorf - Milwaukee, Wisconsin

Milwaukee, Wisconsin

Accounting, Affiliate Program, Call Centers, Food, Bev, Tobacco, Gifts / Accessories, Health & Beauty, Home Based Biz, Marketing, Products, Services, Software & Services, Wholesale

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Patricia Orndorf

OBJECTIVE: To provide excellent customer service by proactive office management, diligent problem solving and conscientious detailed organization.

Benefits Call Center Representative - BCForward Temporary Agency -
Seaside, CA (7/11 to 01/12)
Answer benefit eligibility questions for current military personnel and their families, retirees, and veterans.

North American AR Claims Analyst - XEROX Corporation - Wilsonville, OR (10/07 to 4/11)
Research international distributor claims for shortages and carrier shipping issues
Provide documentation for the internal claim and proof of delivery to customer
Coordinated documentation from warehouse, carrier, logistics to customers
AR Group back up: refund letters requests, PO approval, Credit approval for end user printer program

North American AR Claims Analyst - Adecco Temporary Services at XEROX Corporation
Wilsonville, OR (5/07 to 10/07) see above

Branch Administrator - Adair Homes, Inc. - Aurora, OR (06/05 to 1/07)
Branch administration of a 10 person office for a 37 yr old construction company
Management of 44+ homeowners and their files from sale to construction release
Preparing and managing jurisdiction building permit applications to specification, Customer service during site preparation, negotiating insurance coverage, calculating fees/credits
Provide administrative services: multi-line telephone, supplies and maintenance. Collating files, work orders, accounts payables, and manage incoming faxes

Product Information Specialist - Adecco Temporary Services at Xerox Corporation
Wilsonville, OR (7/03 to 1/05)
At the ready phone customer service on Pre-Sales printer information line
Product Information for both corporate and small office users, for resellers and sales agents
Creating detail printer specifications and data sheets for work group

Bookkeeping/Manager - Curves for Women - Golden Valley, MN and Wilsonville, OR (11/01 to 3/03)
QuickBooks Pro 2002: setup, data entry and business reports
Sales manager, member relations, and interviewing new staff
Hiring, training and supervising eleven staff members in all aspects of sales, exercise coaching, managing all daily, weekly, monthly financial reporting and record keeping
Staff scheduling, set up new computer, minor equipment repair, in-person
customer service

Credit Department Assistant - Robins, Kaplan, Miller & Ciresi, LLP Minneapolis, MN (5/98 to 12/00)
Secretarial/Administrative Assistant for large law firm credit department
Compiling client payment history and outstanding invoices, and back up documents
As needed assistance to accounting office and back up for Account Receivables (to $1M daily)

Customer Service Representative - Manhattan Toy Group - Minneapolis, MN (11/96 to 5/98)
Sales, researching preparing credit requests and return authorizations.
Assisting field sales reps and in-house regional sales managers

Customer Service Representative - International Multifoods - Minneapolis, MN (1/95 to 5/96)
East Coast Frozen Desserts and Midwest Dry Bakery Mixes Service Rep
Assisting Regional Sales Reps in all areas: quotes, availability, and delivery time


Bachelor of Arts Degree - Major/English, Minor/History
Winona State University - Awarded 1988 - Winona, MN

Associate of Applied Science Degree - Office Administration: Healthcare
Pioneer Pacific College - Awarded 2005 - Wilsonville, OR