Alfred R. Ugarte
30019 Lexington Drive
Castaic, CA. 91384
Home: (661) 702 0693
E-mail:
[email protected]
Resourceful, solution-oriented IT student with 25 years of excellent
customer service and administrative experience. Great organizational and
interpersonal skills with an ability to prioritize multiple tasks and
manage workload efficiently.
Computer Skills:
. Certificates Of Proficiency: Computer Operations, Word Processing/Data
Entry, Computerized Accounting
. Proficiencies: Microsoft Word/Excel, WordPerfect, Lotus 1-2-3, Quattro
Pro, Desktop Publishing Software
. Windows 95/98, Windows XP Home, Windows 2000, Windows Vista & Windows 7
. Internet Experienced
. Payroll proficient (Home Based)
Other Skills:
. 25 years of Customer Service and administrative experience and background
. Type 65 Words Per Minute
. Excellent organizational skills
. Detail oriented
. Retail/Cashiering Experience
. Fluent in Spanish
. Shipping/receiving, purchasing, accounting (manual & computerized)
Summary of Qualifications:
. Demonstrates high quality, results-driven, prompt, and professional
customer service.
. Strength in organizational, written and oral communication, critical
thinking, problem analysis and resolution, customer service, and
personnel management/skills training.
. Advanced skills with MS Office applications.
. Great ability to establish successful working relationships internally as
well as externally.
. Uncommon ability to work under pressure and/or frequent interruptions.
. Sound working knowledge of modern office practices and procedures.
. Uncommon ability to work well with public and effectively deal with
angry, irate or disgruntled customers.
. Excellent account balancing skills.
. Great ability to read and comprehend instructions, correspondence, and
memorandums.
. Remarkable ability to write correspondence.
. In-depth ability to effectively communicate accounting information,
policies, and/or procedures in a manner easily understood by the
customer.
. Remarkable ability to calculate numbers, correct entries, and post to
records.
21st Century Insurance
Brea, CA 3/2006 -
3/2008
Insurance Customer Service Representative (Call Center)
. Responded to a high volume of customer/prospective customer inquiries and
requests
. Processed policy changes, renewal requests along with requests for
temporary waivers and coverages for people needing temporary short term
coverage. Managed customer initiated cancellations and requests to
combine/separate policies
. Responded to inquiries regarding billing procedures and coverage
verification. Explained
Underwriting guidelines, policy contracts, surcharges and reinstatement
procedures and rate adjustments
. Peformed selling and cross- selling functions including, asking a series
of
scripted questions and entering responses into an automated system.
. Provided quotes, obtained credit card information, processed payments and
bind policies
over the phone, by mail, internet or in person.
. Contacted policy holders and potential policy holders regarding missing
or additional
information needed to complete forms to amend, renew or set up a policy
with the
company. Occasionally called policy holders regarding other outbound
call programs
. Performed clerical tasks such as coding new business applications and
completing
Amendment forms, ordered MVRs, logged incoming/outgoing mail, entered
brief descriptions of
mail into an automated system, maintained and submitted weekly and/or
monthly production counts
Keller Williams Palos Verdes Realty
Rancho Palos Verdes, CA 6/2005
- 12/2005
Administrative Assistant
. Researched and generated leads obtained from the Multiple Listing Service
online and entered the data into the realtor\'s database for follow up by
the realtor.
. Performed routine maintenance on all office computers as well as
troubleshoot any problems as they came up, Hardware installation as
needed, installed photo and graphics editing software.
. Created and edited graphics such as company logos, letterhead, flyers and
brochures, newsletter.
U.S. Paralegal Service (Branch of Public Management Services Inc.)
Torrance, CA 12/2004
- 3/2005
Administrative Assistant
. Answered phones and assisted customers with general questions
regarding the legal services we provided.
. Took messages for clients for the paralegals and performed filing of
all their legal documents
. Managed correspondence (written and electronic) as needed.
. Utilized telephone equipment to ensure adequate handling of phone
calls.
. Conducted faxing, cash handling and ordered office supplies.
. Paid company bills by cash, vouchers, and checks.
Karrass Limited
Beverly Hills, CA
10/2003 - 12/2004
Public Desk Coordinator
. Prepared weekly sales report/summary for operations manager
. Prepared weekly public desk report for registration manager
. Prepared preliminary and final contracts of our seminar with the hotel
. Assisted in the reconciliation of our company\'s hotel bills.
. Confirmed hotel reservations & billing arrangements for company\'s seminar
leader room
. Verified flight itineraries for the company\'s seminar leaders
. Created and distributed preliminary and final seminar detail information
sheets outlining hotel and contact information, enrollment statistics,
and hotel and shipping information.
. Prepared all shipping orders pertaining to the seminar (materials, leader
documentation, certificates of completion)
. Prepared individual shipping orders for attendees not receiving the
materials.
Customers Service Representative 10/2001
- 10/2003
. Provided excellent customer service to clients wishing to enroll in our
Effective Negotiating Seminars
. Collected and distributed all web registrations to our registrars
. Handled and managed enrollment information and processed payments
. Performed billing collections
. Advised attendees of any location and/or seminar changes
. Logged and tracked payments received on a daily basis.
. Promoted to a Public Desk Coordinator
Education
Westwood College, Denver CO Expected Date Of
Graduation: July 2013
Information Technology
Southern California Regional Occupational Center, Torrance, CA
1997
Certificate of Proficiency, Word Processing/Data Entry
USA Forklift, Gardena, CA
1997
Forklift Operator Certification
El Camino College, Redondo Beach, CA.
1996
Earned 60+ Units towards Business AA
Southern California Regional Occupational Center, Torrance, CA.
1993
Certificate of Proficiency, Computer Operations
Institute Of Teller Training West Los Angeles, CA
1985
Certificate of Proficiency, Teller Banking
