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Consumer Services - Glossary

Consumer Services Glossary

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Private Sector/Public Sector /Voluntary Sector and Non profit making sector
Many people swap between public/private/voluntary job roles during their working lives and therefore to know the difference between these kinds of sectors is important.
Problem
A problem in customer service happens when the customer service does not meet customer expectations.
Products and services
Organisations involved in customer service offer a mixture of products and services. Customer satisfaction results from the overall effect of what is offered.
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