Salespider.com Frequently Asked Questions (FAQ)

Questions we frequently receive are listed below, grouped by the category they fall under.

Click the category name to see the list of questions.

Account - Anything relating to your account such as your profile pictures, etc.
Business & Job Center - Help for the different features in the Business Center
Classifieds - How to create and manage your classified ads
Discount Codes - How to get & apply discount codes for premium services
Email - E-Mail settings and privacy
Forums - Learn how to create a Forum, post and view messages to a Forum
General - General questions about who we are, and what sort of services we can provide
Google - How Sales Spider can make you money with Google AdSense
Leads - General information on sales leads
Live Chats - Help for our Live Chats service
Miscellaneous - Questions that don't fall under any other category
News - What are News Feeds and how they work
People - Help on finding, adding and deleting Sales Spider members
Search - How to search Sales Spider
Self Serve Advertising - Help for Self Serve and how to publish and view your ads
Videos - Help for our newly launched Videos

Account

  1. Lost password?

    2. You can have a new password sent to you by doing the following:

    1. Using the same e-mail account that you used when you registered for Sales Spider
    2. Send an e-mail to password@salespider.com
    3. Within 15 minutes a new password will be e-mailed to you


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  2. Change password?

    3. You can change your password by following the instructions below:

    1. Click 'Log in'
    2. Log into your account by entering your username and password
    3. Click 'Settings'
    4. Click 'Edit Account'
    5. Enter new password
    6. Repeat new password
    7. Click 'Save Profile'


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  3. What is my username?

    4. Your username is the e-mail address you used to sign up for your Sales Spider account.

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  4. How can I change my username?

    5. You can change your username by following the instructions below:

    1. Click 'Log in'
    2. Log into your account by entering your username and password
    3. Click 'Settings'
    4. Click 'Edit Account'
    5. Enter new email address
    6. Repeat new email address
    7. Click 'Save Profile'
    A confirmation email will be sent to the new email address you entered. Once you have confirmed, your username will become this new address.

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  5. Cancel my account

    6. We are sorry to hear that you wish to leave Sales Spider. You can manage your own Sales Spider account by doing the following:

    To deactivate your account please send an email from the email address that you use to login to deactivate@salespider.com

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  6. Why can't I log in?

    7. Look out for an activation e-mail from Sales Spider. As soon as you activate your account, you will be able to utilize the Sales Spider website.

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  7. I have not received my activation e-mail yet. What should I do?

    8. While this situation is unlikely, it does happen from time to time due to some mail servers spam settings. From the e-mail address you used to sign up, simply send an e-mail to activation@salespider.com. Within a half hour your account will be activated.

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Business & Job Center

  1. How do I suggest a document for the “Tools & Resources” section?

    2. If you would like to suggest a new document for the "Tools & Resources" section, you will have to do the following:

    • Click on “Suggest Link” in Tools & Resources section
    • Fill in the form
    • Click on 'Submit'


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  2. Where can I find free documents or online tools to help grow my business?

    3. To find free documents or online tools, do the following:

    • Go to the Business Center
    • Select the section “Tools & Resources”
    • Browse through hundreds of free documents.


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  3. What is the Premium option in the Job Posting?

    4. Premium Job Posting is premium service offered by Sales Spider to increase your posting exposure for a period of one week. For just $25 dollars, each posting will be:

    • Displayed at the top position for your category
    • Highlighted for greater exposure.
    • Seen by thousands of business people daily
    • You can post your Job Posting to multiple locations (maximum 3 location)— providing even MORE exposure
    • And as always you can change or modify your job post at any time your want!


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  4. How do I post my resume?

    5. There are two ways to post you resume.

    1. Post your resume in your profile.
      • Go to Settings
      • Click on “Edit Profile”
      • Edit your information in the Resume section.
      • Click 'Save Profile'

    2. Post your resume in the Job Center
      • Select “Post Resume”
      • Edit your information
      • Click 'Submit'


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  5. How do I edit my resume?

    6. There are two ways to edit your resume

    1. Edit your resume in your profile.
      • Go to Settings
      • Click on “Edit Profile”
      • Edit your information in the Resume section.
      • Click 'Save Profile'

    2. Edit your resume in the Job Center
      • Select “My Resume”
      • Edit your information
      • Click 'Submit'


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  6. How do I copy my Bio as my resume?

    7. To Copy your Bio as your resume, follow these steps:

    • Go to Settings
    • Click on “Edit Profile”
    • Click “Copy bio from above to resume” in the Resume section
    • Click 'Save Profile'


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  7. How do I post a Job in the Job Center?

    8. To post a job in the Job Center, follow these steps:

    • Go to the Employer section of the Job Center
    • Click on “Post a Job”
    • Fill in the job form
    • Click 'Submit'


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  8. How do I edit my posted jobs?

    9. To edit the job you have posted, follow these steps:

    • Go to the Business Center
    • Click on “My Job Postings” from the submenu
    • Click on Edit
    • Edit the posting
    • Click on 'Submit'


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  9. How do I delete a job listing I no longer want?

    10. To delete a job you no longer need, follow these steps:

    • Go to the Business Center
    • Click on “My Job Postings” from the submenu
    • Click on 'Delete'
    • Click ok to delete this listing


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  10. How can I post my product, service, or opportunity in the Business Center?

    11. To add your product, service, opportunity in the Business Center, follow these steps:

    • Select Business Directory from the Business Center
    • Click on “Post to Directory” button.
    • Fill in the form
    • Click on 'Submit'


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  11. How do I edit my posting in the Business Directory

    12. To edit you posting in the Business Directory, follow these steps:

    • Select “My Listings” from the Business Center
    • Click on edit beside the posting you want o edit
    • Edit your information
    • Click on 'Submit'


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  12. How do I delete a posting from the Business Directory that I no longer need?

    13. To delete your posting from the Business Directory, follow these steps:

    • Select “My Listings” from the Business Center
    • Click 'Delete'
    • Click ok, to delete the posting


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  13. What is the Premium option in the Business Directory?

    14. Premium Business Directory posting are a premium service offered by Sales Spider to increase your posting exposure for a period of one week. For just $25 dollars, each posting will be:

    • Displayed at the top position for your category
    • Highlighted for greater exposure.
    • Seen by thousands of business people daily
    • You can post your Business Directory posting to multiple locations (maximum 3 location)— providing even MORE exposure
    • And as always you can change or modify your posting at any time you want!


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Classifieds

  1. How do I post a free ad?

    2. If you would like to post a free ad, you will have to do the following:
    1. Log into http://www.salespider.com (If you are not a member, sign up for free.)
    2. Click 'Classifieds' from the top navigation menu
    3. Click the 'Post a Classified' button on the left OR select the 'Post a Classified' option from the main menu
    4. Enter ad information
    5. Click 'Submit'


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  2. What varieties of ads can I post?

    3. There are three different ways to post an ad on the Sales Spider website.

    Classified ads
    • Free to post
    • List product and services
    • 30+ Categories
    • Over 1 million visitors a month
    • To Post a Classified Ad, click here

    Sales Leads
    • Government Bids and Tenders
    • Over $10 Billion Available
    • US Government Grants


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  3. How do I select multiple regions for my Premium Classified Ad?

    4. After you've upgraded your classified ad to a premium classified ad, simply go to "Classifieds", "My Classifieds", and select "edit" and choose the regions for your ad to appear in.

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  4. How do people contact me in response to my ad?

    5. In every ad that is posted there is an icon to message the Classified and Lead owner.
    When a message is sent to you, an icon will flash beside the "Mail" link letting you know you have a new message.
    If you are not logged into the system when a message is sent to you, depending on your "Mail Options" an e-mail will be sent to you letting you know you have a new message. Edit your mail options here.

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  5. What are the Industry, Category and Region selection options when posting an ad?

    6. Classified Ads

    When posting a classified ad you can select only one category unless the option arises with the category chosen for your ad, then you can also select an applicable industry as well.

    Sales Leads

    When posting a Sales Lead you can choose as many industries as you would like, for your lead to be posted in (i.e. communications, consulting, and other). If the applicable industries are not next to each other, press the 'control' (ctrl) key on your keyboard while selecting the alternative industries.

    Region Selections

    When posting either a classified ad or a sales lead, you have the options of selecting many applicable regions to have your ad/lead posted to. If you chose to select the 'international' option, your ad/lead will be shown in every region. If the applicable regions you would like to select are not next to each other, press the 'control' (ctrl) key on your keyboard while selecting the alternative regions.

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  6. What are Premium Classified Ads?

    7. Premium Classified ads are a premium service offered by Sales Spider to increase your classified ad exposure for a period of one week. For just $25 dollars, each classified ad will be:

    1. Displayed at the top position for your category
    2. Seen by thousands of business people daily
    3. Have the ability to post an image for your classified ad that will increase your exposure even more!
    4. You can post your classified ad to multiple locations — providing even MORE exposure
    5. And as always you can change or modify your ad at any time your want!

    To do this simply post a new classified ad or please follow the instructions below:

    1. Log into http://www.salespider.com
    2. Click 'Classifieds'
    3. Click 'Edit/View Classifieds'
    4. Click 'Make Premium'

    NOTE: This is a very popular service. Ads are accepted on a first-come, first-serve basis.

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Discount Codes

  1. Where do I get a discount code?

    2. A discount code can be found in all the newsletters Sales Spider sends to our members. To manage your newsletters, go to Settings -> E-Mail Options

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  2. Why can't I use the discount code?

    3. A discount code may only be used once. Once it is used, you will have to wait for the next newsletter to get another code.

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Email

  1. Why am I receiving so many e-mails from Sales Spider?

    2. Upon sign-up, there are check boxes below the required information form. These boxes are already checked. If you did not uncheck the relevant boxes before you submitted your application, you will receive e-mails from Sales Spider

    Advertising Inquiry e-mails

    In order to receive these e-mails, you would have to submit an 'Advertising Opportunity' form. The more you submit this form, the more Advertising Inquiry e-mails you will receive.

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  2. How do I choose which e-mails to receive from Sales Spider?

    3. If you do not want to receive certain e-mails from Sales Spider anymore, you will need to do the following:

    1. Go to http://www.salespider.com
    2. Click 'Login'
    3. Log into your account by entering your username and password
    4. Click 'Settings'
    5. Click 'E-Mail Options'
    6. Uncheck the relevant boxes so you no longer receive these e-mails.
    7. Click 'Update'

    Once you have completed those steps and have submitted that information you will stop receiving e-mails from Sales Spider.

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  3. What are Sales Spider Alerts for?

    4. Sales Spider Alerts are a friendly tip to inform you of what new and exciting ads are on the Sales Spider website. Alerts are a way of providing you with information that is relevant to you, in one quick and easy-to-read e-mail.

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  4. How do I change the frequency of my "new message" alerts?

    5. You can change the frequency of your new message alerts by following the instructions below:

    1. Log into http://www.salespider.com
    2. Click 'Mail' or 'Settings'
    3. Click 'Mail Options' or 'E-Mail Options'
    4. Select one of the options available
    5. Click 'Update'


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  5. How do I export my Sales Spider mail messages?

    6. From time to time you may want to back-up your Sales Spider mail messages so that you can preserve a back-up copy on your computer. To do this please follow the instructions below:

    1. Log into http://www.salespider.com
    2. Click 'Mail'
    3. Click 'Export'
    4. Select XML, CSV, or TEXT as file format you would like to export your messages from Inbox or Sent Items
    5. You will be prompted to either "Open" or "Save" the file. If selecting Save, choose a folder and a file name on your computer to save the file.

    NOTE: Internet Explorer 6 Users ONLY must select Open (rather than Save) due to browser issues with saving

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Forums

  1. Do I have to be a Sales Spider member to start a forum?

    2. Yes, forums can only be created or joined by Sales Spider members. Click here to sign up!

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  2. Why would I want to create a Premium Forum?

    3. You can make money from your Premium Forum by sharing Google ad revenue! Premium Forums also support private forums which allow you to engage in discussions which you may not want to share with the general Sales Spider membership.

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  3. Can my forum be about any subject I choose?

    4. Yes, as long as the content is not explicit adult material or deemed hateful or harassing. Sales Spider reserves the right to remove any post or close any forum we deem unacceptable.

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  4. Can I ban someone from my forum?

    5. Yes, your forum control panel allows you to ban any users you do not wish to have in your forum.

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  5. What does that "Hot Forum" icon mean?

    6. "Hot" Forums get a lot of traffic and a lot of posts. It’s a much sought after designation because everyone wants to be where the action is!

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  6. The moderator of a forum has rejected my membership request. What now?

    7. The moderators control their forums. As long as they follow our rules we allow them to manage their forums. You might want to politely ask why you were rejected and request they re-evaluate your application.

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  7. I just got banned from a forum by a moderator. Can you get me back in?

    8. Moderators control their forums and from time to time they may feel they need to remove someone. It doesn’t necessarily mean you are a bad person and you shouldn’t take it personally. Try politely asking the moderator why this action was taken. Alternatively you can start your own forum.

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  8. I can see the forum posts, but I can’t reply to any of them. What’s wrong?

    9. If it's a Premium Private Forum, you must be invited to be a member or your request to join must be approved by the moderator of the forum. If the forum is public the problem is likely that you are not yet a member of Sales Spider or have not completed the verification process by email.

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  9. How much do forums cost?

    10. Sales Spider Basic Forums are free but lack the enhanced features of Sales Spider Premium Forums. See the feature comparison chart below:

    Features Basic Premium
    Mass invite non-Sales Spider members
    Single invite Sales Spider members
    Mass invite Sales Spider members  
    Create Public Forum
    Create Private Forum  
    Top Placement (Forum is always near the top)  
    Make money sharing Google ad revenue  


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  10. Can I email members in my forum?

    11. You can not email members in your forum but you can leave a post in your forum for your members.

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  11. How do I delete my forum?

    12. To edit your forum click the 'Manage Forum' button on the top right of the forum, then click the 'Delete Forum' button.

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  12. How do I edit my forum?

    13. To edit your forum click the 'Manage Forum' button on the top right of the forum, then click the 'Edit Forum' button.

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  13. How can I (or a Moderator) unban a user from my forum?

    14. If you are the owner of the forum click the 'Manage Forum' button on the top right of the forum. From this page you will find a list of forum members. Once you have found the user you want to unban, uncheck the box under the 'Ban User' column and then click the 'Update' button. If you are the owner of if you are a moderator, you can unban a user by clicking the 'Unban User' button underneath the user information for any post

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  14. How do I (or a Moderator) ban users from my forum?

    15. If you are the owner of the forum click the 'Manage Forum' button on the top right of the forum. From this page you will find a list of forum members. Once you have found the user you want to ban, check the box under the 'Ban User' column and then click the 'Update' button. If you are the owner of if you are a moderator, you can ban a user by clicking the 'Ban User' button underneath the user information for any post.

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  15. How can I (or a Moderator) delete a post in my forum?

    16. On the top right post there is a 'Delete Post' link; By clicking this link that post will be deleted and will no longer be viewable in the forum.

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  16. Underneath each user I see a Moderator button, what is this for?

    17. Underneath member information for each post there is a 'Moderator' button that is either checked or unchecked. By clicking (changing it to checked) you are giving that user Moderator privileges. This allows that user to ban members and delete posts. Also, if you are the owner of the forum, you can click the 'Manage Forum' button. From this page you can check/uncheck a user under the 'Moderator' column to add/remove moderator privileges.

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  17. What is a Moderator?

    18. A moderator is a member of your forum who has privileges to ban other members and delete inappropriate posts.

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  18. How do I create a forum?

    19. To create your own forum simply click 'Create a Forum' in the forums section and follow the on screen instructions.

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  19. How do I create a "Hot" Forum?

    20. To make your forum Hot you need to promote usage of your forum, i.e. people need to use the forum, message each other, visit and post more messages.

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General

  1. What is Sales Spider?

    2. Sales Spider is the online market place for sales professionals and qualified leads. Sales Spider's members range from large enterprise accounts with hundreds of sales representatives; small and medium size businesses with multiple sales representatives, and individual sales people or sales agents. We have thousands of sales professionals who are members that review sales leads and whom you can connect with everyday!

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  2. What does Sales Spider do?

    3. Sales Spider is a fast-growing community of Sales and Marketing executives with free access to Sales Leads and Prospect Lists. There are thousands of sales people who have joined our site whom you will be able to e-mail and chat with. Instantly build your sales pipeline by clicking and connecting to the thousands of sales people at Sales Spider.

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  3. What are the free services on Sales Spider?

    4. Sales Spider has many free services to offer. For instance, we have free sign-up, sales leads are free to post, as well as classified ads. Sales Spider Forums is the leading online tradeshow for business. Chat & message with over 15,000 visitors a day. There are also very efficient search tactics on Sales Spider for you to be able to directly find what you are looking for, along with the location, contact information, etc.

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  4. How can I make money on Sales Spider?

    5. Companies pay top dollars for this kind of information (qualified sales leads). They usually pay a percentage of the worth of the deal, or a set amount that you can decide on.

    Companies do check if the information they buy is qualified. They can do that based on our feedback system. The more credible your information the more qualified the opportunity becomes. The more credibility you have, based on feedback, the more companies will want to deal with you and pay for your leads, resulting in more income for you. You can also use Forums to advertise your products and services and if you upgrade to a Premium Forum you will be able to share in google AdSense revenue.

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  5. What are the main benefits of Sales Spider?

    6. Sales Spider is a fast-growing online marketplace for Sales professionals and qualified leads. There are many reasons why Sales Spider can be beneficial for you. We have many free services for you to be able to utilize at your own advantage, for instance there is a huge advantage for you to be able to post an ad for free and then bring in revenue in return.

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Google

  1. What is Google AdSense?

    2. Google AdSense is a fast and easy way for Sales Spider users to display relevant, unobtrusive Google ads on their forum page, profile, messages, and live chats to earn money. Because the ads are related to what your users are looking for, you'll finally have a way to both monetize and enhance your content. The program combines pay-per-click and pay-per-impression advertising - meaning you get paid for valid clicks as well as impressions on the ads on your forum page, profile, messages, and live chats.

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  2. What do I need to setup Google AdSense on Sales Spider?

    3. In order to setup Google AdSense on Sales Spider you must first register with Sales Spider. Once registered you can then login you can click here or at anytime go to the home page and click 'Setup Now' in the "Make money with Sales Spider" area. You then will be guided though the adSense setup process.

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  3. Where does the banner(ad) appear?

    4. The Google AdSense Advertisement will be displayed on...
    Forum (view): The forum's page right under your Forum description and to the right of your Forum logo if you uploaded an image.
    Profile (View): In your profile towards the right side.
    Messages (view): At the bottom of every message you send to other Sales Spider members.
    Live Chats (view): When someone attends a live chat you created, an ad is displayed at the bottom of the chat window.

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  4. How often is the revenue updated on the dashboard?

    5. The revenue is updated once a day in the early morning. It will reflect your total earnings to date.

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  5. How much will I make with Sales Spider & Google AdSense?

    6. The amount of money you can make with Google AdSense is unlimited and dependent on the amount of visitors and clicks on your forum, profile, messages, and live chat. The more people visit, the more people click, the more money YOU make. Remember not to click on your own ads, this is prohibited by the AdSense Terms & Conditions and could result in your account being closed.

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  6. Where can I get more help for Google AdSense?

    7. You can get more information on Google AdSense here or for AdSense Support Click Here

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  7. Why are my Google AdSense ads blank / white?

    8. Google has temporarily suspended displaying ads though your AdSense account until your account is updated. Please login to your Google AdSense account and update any account settings or notices that are displayed in your AdSense account.

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Leads

  1. What are 'Sales Leads'?

    2. Leads are information you have about any future purchase. For example: Your office is moving to a new location, you may know that there is a need for furniture purchasing or you may know a company looking to hire an IT company for computer maintenance. Sales Leads can be any information on everyday needs and services for your family, home, business or through a network of friends and colleagues. The leads can be about new or used cars, home appliances, home hardware, computer items, and services like life insurance, will or travel arrangements.

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  2. How do I get leads?

    3. This information is available all around you, from family and friends, business colleagues and more. For example: I know of a friend who's looking to buy a used truck for his snow removal business. He's looking for a Pick-up Truck and would spend up to $20,000. Guess what? You can get paid for this information. It's that simple.

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  3. What is the difference between Sales prospects and leads?

    4. Sales Prospects is a search engine to find the most-recently funded companies. These companies represent over $10 Trillion in capital. This section of the site is useful if you are inquiring to sell a service or product to a recently funded company in your industry.
    Sales Leads are government bids and tenders, where you can post and purchase products or services in over 20 industries.

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Live Chats

  1. How do I create a Live Chat?

    2. To create a Live Chat go to the Live Chats section and click Create Chat then simply follow the instructions

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  2. How do I invite users to my Live Chat?

    3. From the Live Chats section click Invite Members to invite people in your contact list or perform a search for Sales Spider members.

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  3. Why can't I create a Live Chat anymore?

    4. If you don't attend the chats you create you won't be able to schedule new chats for 1 month.

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  4. How do I Mass Invite users to my Live Chat?

    5. From the Invite Members page, simply click Mass Invite. Note, only Premium Live Chats can Mass Invite.

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  5. What is a Premium Live Chat?

    6. A Premium Live Chat gets promoted more throughout Sales Spider. Up to 25 members can attend your chat, plus you can Mass Invite members rather than of inviting one person at a time.

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  6. Where can I see my Live Chat?

    7. Your Live Chat will be displayed on the "Upcoming Live Chats" section until the day of your chat, at which point it will be displayed scrolling right to left in the "Todays Live Chats" section of Live Chats

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Miscellaneous

  1. How do I search on Sales Spider?

    2. The search tactics on the Sales Spider site are very easy and efficient to use. In every section of the site that is arranged by category (i.e. classified, sales leads, people) there is a 'Search Box' (found near the left side of the page).

    1. Type in what your searching for
    2. Click the applicable Geographical Territory/Territories
    3. Click 'Go'

    Your results will then be shown.

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  2. What are Sponsorship Links?

    3. Sponsorship Links are ads which do not need to be searched for. They are viewed on every page of the site 24 hours a day 7 days a week. They are inexpensive and it reaches out to our audience base.

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  3. What is the Feedback section?

    4. The buyer of a Sales Lead provides feedback about the seller (you) after the contact is made. Therefore, how much a new buyer will pay you for a Sales Lead will often depend on your history of feedbacks. Remember, this is available to all Sales Spider members when they are reviewing your Sales Leads.

    Click here to submit feed back

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  4. What is Category / Auto Tagging?

    5. Sales Spider's "Category" field is created by auto-tagging. Sales Spider's application collects user searching and posting history as a predictor of user interest. Auto tags are created through a predictive algorithm to return more accurate and effective search results. Auto-tagging in Categories can be manually overwritten by going to "Settings">"Edit Profile">"Areas of Interest".

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  5. How do I report a post which may be offensive or inappropriate?

    6. Click the "Report bad post" link in the top right corner of the post in question to report it to the moderator.

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  6. What is a "flame" or "flame war"?

    7. "Flame" is slang for an insult or negative post which is directed at another member. A "flame war" can result from this kind of negative post and they can get out of control very quickly. An attentive moderator will deal with “flamers" very quickly, so consider carefully any post which might be deemed as too negative or insulting. Nothing good ever comes from a “flame” or “flame war” and it’s very easy to misread what someone might consider as a joke. When in doubt about the tone of a post, err on the side of caution and don’t post the comment.

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  7. I just got called a Troll! What's that?

    8. "Troll" is a slang term for an Internet user who purposefully looks for confrontation with others by making deliberately argumentative posts in the hopes of disrupting a community. This term may at times be tossed around rather casually and may not apply to you in the strict sense of the definition.

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News

  1. What are News Feeds?

    2. News Feeds are a way for you to see the activity of other Sales Spider members who are in your contact list. A News Feed is created every time someone in your contact list adds a friend, signs up for Google, invites friends or colleagues and join Sales Spider, joins or creates a Forum, posts a message to a Forum, or posts a classified ad. In turn you will see a News Feed in your dashboard that you can click to get more details.

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  2. How do I stop others from viewing what I do?

    3. To disable News Feeds, simply go to your Settings page:
    • Click "Privacy Settings"
    • Select you option in the 'News Feeds Preference' section
    • Click on 'Save Changes'


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People

  1. How do I contact a Sales Spider member?

    2. A Sales Spider member can be contacted multiple ways.

    People Section
    a. Click "People" from the main page, then select the search parameters you want to do a search for then click "Search People"
    b. Click "Contact Now" then select "Send a message" (at this point you can also add the person to your contact list), at which point you will be redirecting to your "Compose Message" page.
    c. Write your message and click "Send".

    Classified Section
    a. After searching or browsing for the type of classified you want.
    b. Select the classified to view it's details.
    c. Select "Message Classified Owner" to send a message to the person who posted the classified.
    * At this point you can also email the classified to a friend or colleague, as well as add the classified owner to your contact list.

    Forums Section
    a. After selecting a forum a list of posts inside that forum will come up.
    b. Next to the post click the "message" button and message the user that posted that message.
    c. You can also click the moderators name in the main forums page to view their profile and message them.

    Mail Section
    a. After clicking the "Mail" link select "Compose Message".
    b. Click "My Contacts" to get a list of your contacts.
    * At this point you must have someone in your contact list to send them a message. Please refer to the "People Section", "Leads Section", and "Classifieds Section" on how to add a contact.
    c. Select the check box beside the name of the person(s) you wish to send a message to then click the "Compose" button near the bottom of the screen.
    d. The Main window will refresh with the contacts you selected in the "To:" field.
    e. Write your message then click "send" to send your message.

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  2. How do I delete a member from My Network?

    3. To delete someone from your network which is displayed in your profile you simply have to use your contact list. From the "Settings" page click [ Add / Remove Contacts ] then delete the user or click "Remove this person from my network".

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  3. What is the difference between "Deleting" a contact and "Removing a member from public contacts"?

    4. Deleting a contact will remove that person from both your address book and your public profile page. Clicking "Remove from public contacts" will remove the contact from being listed on your public profile, but the contact will remain listed in your address book.

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  4. What is My Network?

    5. A public contact is listed on your profile page and is viewable by all members. Regular contacts are listed in your address book, but will not be displayed in your public profile.

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  5. What is the difference between "Deleting" a contact and "Removing a member from My Network"?

    6. Deleting a contact will remove that person from both your address book and public profile page. Clicking "Remove from public contacts" will remove the contact from being listed on your public profile, but the contact will remain listed in your address book.

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Search

  1. Not getting any results?

    2. If you're not getting any results for your search, check your spelling or use more general keywords.

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  2. Not listed in search?

    3. Any new addition to Sales Spider will not appear in the search results as a few days is needed to update the search.

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Self Serve Advertising

  1. What is Self Serve Advertising?

    2. Advertising that can be purchased without the assistance of a sales representative. The self-serve model allows you reach Small Business Owners quickly in a do-it-yourself campaign signup.

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  2. How Can I see my Advertisement?

    3. You can view your ad after you complete the process of creating an advertisement by clicking on “View Ad”.  You can also view ads in “My Ads” which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Settings pull down menu.  Click here to view ads now.

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  3. How Can I Publish My Advertisement?

    4. Your Advertisement is published automatically once you complete the purchase process.  You can also purchase multiple ad packages when you create an ad.

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  4. How Can I see an Advertisement that I have Published?

    5. You can view your ad after you complete the process of creating an advertisement by clicking on “View Ad”.  Advertisements rotate based on the number of advertisements that have the same location and industry as your advertisement. Your ad may or may not be published immediately based on competition for the space. Please review below on maximising your ads viewership. You can also View Ads in “My Ads” which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting Pull down Menu.  Click here to view ads now.  

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  5. How Can I Maximise who sees my Advertisement?

    6. Advertisements rotate based on the number of advertisements that have the same location and industry as your advertisement. Generally, if you want to maximise the Audience who will see your ad, select as many locations and industries as possible.  You can always edit these settings by clicking on Edit in the My Ads section. “My Ads”, which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting pull down menu.  Click here to go to My Ads now.

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  6. How Can I Target an Advertisement to a Specific Audience?

    7. To target your advertisement select the exact location and industry that best suits your needs.  Also, be specific in the title and text of your advertisement.  Generally, the more targeted your advertisement the lower the volume of respondents.  Targeting allows you to reach only the audience you’re interested in.

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  7. Ad Credits

    8. You can purchase multiple credits and receive up to a 30% discount.  Each Ad Credit is equal to one 30 day Advertisement which you can use at your discretion.  (To view how many Ad Credits you have remaining go to My Ads.) To use an Ad Credit, simply create an ad or publish an ad which has been saved as a draft. “My Ads” which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting pull down menu. Click here to go to My Ads now.

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  8. How Can I edit my Advertisement?

    9. You can edit Your Ad after you complete the process of creating an advertisement by clicking on “Edit” in “My Ads” which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting pull down menu. Click here to edit ads now.

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  9. How Long Do Advertisements Run?

    10. 30 days from when you publish an ad. Ads are automatically published once you create an ad unless it is saved in draft.

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  10. How Can I stop an Advertisement?

    11. You can delete or pause and ad at anytime.  Deleting will remove your ad, pausing will stop your ad from displaying.  The 30 day period will continue to count if you pause an ad.  The thirty days will not be extended by the number of days paused.  There are no additional charges for editing an ad.  You will not be entitled to a refund or credit if you deleted an ad.  You can pause or delete an ad in “My Ads”, which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting pull down menu. Click here for My Ads now.

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  11. How can I renew my ad after 30 days?

    12. You will be sent an email upon expiry of your ad which will contain a link directly to My Ads whery you can republish a previously displayed ad. Along side each of your ad which you have previously published will be a link for Republishing. You can easily republish any ad for additional 30 days.  You cannot republish an ad prior to its expiry.

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  12. Can I get my Money Back or a Refund for a Cancelled advertisement?

    13. No.  Should you have technical issues with your ads, please email support at support@salespider.com.

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  13. Can I offer advice on how to improve this Self Serve Advertising Section?

    14. Yes. We welcome feedback. Please click here to provide feedback.

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Videos

  1. Why are Videos not playing?

    2. If the video is not playing please download and install adobe flash video player from http://www.adobe.com/products/flashplayer/

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  2. Why is the video choppy?

    3. The video has no fully loaded yet. This could be because you are using a wireless internet connection or you are on a slower internet connection.

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  3. What is Upload Video?

    4. Suggest a video. Once we launch our User Video Section millions will be able to see your business video.

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  4. Why can I hear a video but not see any image?

    5. Videos with only audio are considered postcasts. Podcasts are similar to radio broadcasts but on the internet so no image will be displayed.

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