Unified Communications Offers Value to Small and Medium-Size Businesses - Manufacturing Companies
Manufacturing Companies Business Challenges
Small and medium-size manufacturers face several critical issues and pressures to improve their competitiveness and meet changing customer demands. Smaller manufacturers must compete with larger competitors and respond quickly to a changing market environment while managing to control costs. UC provides manufacturers with several capabilities to meet demands for reduced cycle time and improve customer satisfaction. Key areas of concerns for smaller manufacturing companies include:
• Responding to customer service issues. Manufacturers need to meet service-level commitments for their customers and address all issues or concerns regarding their product. Poor response time directly affects customer satisfaction.
• Decreasing time to resolve problems. Due to the distributed workforce, it is often difficult to locate the right person who can address a problem. The delay to get the appropriate resources together often adds extra hours to resolving issues.
• Improving manufacturing processes. Manufacturers are under constant pressure to
become more innovative in their manufacturing processes and improve performance.
Companies strive to lower costs without sacrificing the quality of the goods and services
• Improving manufacturing quality. Delivering quality products while managing operation
costs differentiates market leaders and is an important goal for most manufacturing
• Accelerating product development cycle. Manufacturers want to release products more
quickly to maintain a competitive advantage. Companies that are slow to respond to
dynamic market conditions soon fall behind companies that have shortened their product
• Managing inventory and supply chain. Managing inventory and supply chain are
important for cost control. Effective management requires companies to have good
communication channels to respond to changes in market conditions.
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