Canada » Unified Communications Offers Value to Small and Medium-Size Businesses-Professional Services Comp-3

Unified Communications Offers Value to Small and Medium-Size Businesses-Professional Services Comp-3

Unified Communications Offers Value to Small and Medium-Size Businesses - Professional Services Companies

Professional Services Survey Responses

Professional services (PS) firms cover many areas of business and typically support a high concentration of professionals and knowledge workers. Many PS firms require their workers to travel extensively to support customer projects. Interaction with business partners and SMEs is a core part of their business but also requires a great deal of manual effort to coordinate meetings among workers. Due to the distributed work environment for PS firms, connecting with co-workers is often subject to delays and puts projects at risk for meeting critical deadlines. Critical issues faced by PS include:

• Difficulty in coordinating work teams. Gathering the necessary project team requires managers to coordinate schedules across many time zones and meet tight schedules.

• Getting approvals in a timely manner. Many projects require approvals from clients or key decision-makers, and due to travel or other issues this may be difficult and will slow down the project’s progress.

• Lack of available resources due to geographical or other issues. Assembling the right team to support a client requires a coordinated effort to reach the right person and line up work schedules to accommodate the project.

• Ability to attract and retain workers. PS firms want to hire the best available employees and seek to create an attractive work environment to retain their employees.

• Meeting project deadlines. Delayed projects are often subject to penalties and cause customer dissatisfaction. Meeting commitments on a regular basis builds the PS reputation as a company that is a good business partner.

• Orchestrating meetings with account teams and SME. For many PS firms, it takes one day to several days to coordinate meetings among project teams. These delays affect decision processes and extend the work effort among workers. Continue Reading ...

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Unified Communications Offers Value to Small and Medium-Size Businesses-Professional Services Comp-3

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