Your questions and comments are important to us! The Answer Desk is the only national toll-free telephone service providing information to the public on small business problems and concerns; moreover, this service provides general information about SBA programs and other programs available to assist the small business community. Because of the volume of comments and questions we receive each day, we may be unable to immediately respond to all of your calls or messages. A reply to your e-mail message (email@example.com) may take up to five working days (typically Mon - Fri except holidays).
Business Information Assistants are available to speak directly with you between the hours of 9:00 AM and 5:00 PM (eastern time) by calling the Answer Desk at 1-800-U-ASK-SBA (1-800-827-5722). Outside of these hours, you may hear a recording of the information 24 hours, seven days a week.
In most cases, your calls and e-mails will go to one of our many Business Information Assistants who are educated in all aspects of SBA's Programs and Services and you should receive a rapid response. See our privacy statement regarding e-mails.
Whether you are starting a business or operating an established business, the US Small Business Administration has a variety of programs to assist you. Free one-on-one counseling is also available locally to help entrepreneurs and potential entrepreneurs in the areas of financing, management technology, government procurement, and other business related areas.
Before you write or call, you might save time by reviewing the following:
Disaster Loans: Please Note: To obtain Disaster Loan Program information or to receive a status update on your disaster loan request, please call our customer service line at 1-800-659-2955 from 8:00 AM to 9:00 PM (EDT), Mon - Fri or email us at firstname.lastname@example.org.
Dynamic Small Business Search system/CCR issues: e-mail email@example.com, call (202) 205-9984,