1. How to Drive Adoption of Your SFA Solution: Get your employees to embrace SFA with these tips.
2. Developing an Effective Sales Process for the Enterprise: Use this tutorial to learn how to create sales processes that work.
3. Sales Force Management System: This reference from Wikipedia offers an in-depth look at SFA.
4. Keeping Pace with the Sales Force Evolution: Learn how to stay on top with this article.
5. Best Practices for Salesforce for Google AdWords: This guide will walk you through using Google AdWords and how you can track your success using Salesforce.com.
6. CRM On Demand Best Practice: Delivering Actionalble Insight Into Sales: Learn how to use automation for increased information and insight.
7. Automating Lead Qualification and Follow Up: With this article, you'll learn how to identify customers that are ready to be converted into sales.
8. User Adoption of Sales Force Automation: 6 Principles for Success: Use these methods to get your salespeople to adopt SFA.
9. Automated Sales Order Processing for Order-to-Cash Performance with SAP Solutions: Learn the details and advantages of automating sales orders with SAP solutions.
10. Building a Customer Listening System Using Web 2.0: Find out how to use Web 2.0 tools to manage customers.
11. How to Sell Sales Force Automation Inside Your Company: This article will teach you how to get the higher-ups in your company on board with SFA.
12. Replicate Sales Success: Clone Your Star Salespeople: Learn how to turn all of your sales force into stars with this guide.
13. Managing Customers: Learn how to manage your customers through marketing and more with this tutorial.
14. Collecting Cash Faster with Real-Time Document Delivery from Your SAP Application: Find out how to use real-time document delivery to receive payment faster.
15. Maximizing User Adoption of Your Sales Force Automation Solution: Learn about best practices for adoption among your sales force.

Tools

This list of SFA tools and solutions represents just a fraction of what your team can have at its disposal.

16. NetSuite CRM+: Manage your customers and sales team with this solution.
17. Nsite Quote and Proposal Management: Automate the proposal process with this software.
18. Salesforce.com: Salesforce.com offers solutions for SFA, relationship management and customer service.
19. Oracle Siebel CRM On Demand: Oracle Corp.'s subscription-based service covers sales, service, marketing and contact operations.
20. Sales Cycle Manager: This tool provides win/loss ratios, prioritization and forecasting.
21. Maximizer CRM: Maximizer CRM's SFA functions make it easy to access customer information and increase productivity.
22. HarvestGold Personal Sales Goals: Keep track of income objectives and productivity goals with this tool.
23. Restaurant Guide: This tool from Salesforce Labs uses Yelp to find local restaurants for client meetings.
24. SugarCRM: SugarCRM is an adaptable, open-source application that can be easily customized.
25. ShadeTree MATRIX: This solution is customized to your team, and it offers a way to identify conversion opportunities.
26. Absolute Automation: Using this service, you can automatically log emails in popular email clients.
27. Ready, Set, Sell!: Teach your new recruits to sell with your SFA system using this tool.
28. ActiveOutlook: This plugin for Outlook searches Salesforce.com to retrieve contact and opportunity information for the person who emailed you.
29. smartSales: With smartSales' mobile solution, your company's sales force can complete sales tasks anywhere from their wireless phones.
30. Entellium eSalesForce: This solution will distribute leads, generate reports and much more.
31. Manticore Technology: Score leads, build prospects and integrate with Salesforce.com using Manticore Technology Inc.'s solution
32. Microsoft Dynamics CRM: This solution from Microsoft has an Outlook feel to it and integrates with other Microsoft products like SharePoint Server.
33. Advanced Call Scripting: Guide your salespeople through interactions with this application.
34. SAP: Look to SAP for an all-in-one solution that covers SFA and broader CRM needs.
35. PeopleImport: With this tool, you'll be able to import massive lists without duplicates.
36. DealSheets.com: This slick automation tool creates documents, calculations and more based on inputs from your sales force.
37. RightNow Sales: Use this tool to streamline leads and increase productivity.
38. SAS Customer Intelligence: Get interaction management, marketing automation and more with SAS Customer Intelligence.
39. CardScan: Automate business-card data entry with this tool.
40. Outrigger: With this campaign-management tool, you can keep an eye on company activity and monitor your campaigns.
41. Cloud9 Pipeline Accelerator: Keep an eye on opportunities in the pipeline and promote team selling using Cloud9 Pipeline Accelerator.
42. FormCheck: Get rid of spam and fake entries with this tool.
43. Articque GeoAnalyser for Sales: Use this application for automated mapping of your sales activity.
44. EchoSign: With this application, you can automate contract signatures to accelerate sales.
45. Infopia: Make relationships with your online customers using this solution for e-commerce.
46. FormFactory: Use FormFactory to generate quotes, orders and proposals fast.
47. Centive Compel: Streamline sales-compensation calculations and metrics with this tool.
48. FrontRange Solutions GoldMine: Use this software to streamline sales, increase productivity and win customers.
49. Sage SalesLogix: With Sage SalesLogix, you can increase productivity and maximize selling.
50. Synergistix CATS Software Suite: Use this solution to help your sales force focus on planning and detailing.
51. Lead Look-Alike Finder: Weed out the duplicates in your system with this tool.
52. Vtrenz ROI Insight: Find out the ROI (return on investment) of lead-generation activity, track your campaigns and more with this tool.
53. CRM Surveyor: Use CRM Surveyor to automate customer surveys and get feedback on lost sales, issues and ratings.
54. Makana Motivator: Design your plan to create incentive plans, quotas, territories and earnings by salesperson.
55. Boulder Logic Reference Manager: Automate the identification of customers who are willing to give your company a good reference with this tool.

Articles

Hear opinions on SFA, get advice and read white papers.

57. SFA: Cost Considerations: Make your SFA solution work with your budget using this white paper's advice.
58. Sales Effectiveness Through Knowledge: See how knowledge can help you take your sales to the next level.
59. Turning Sales Into Science: See how the sales 2.0 era is being ushered in.
    
60. Sales Force Automation FAQ: Learn the basics of SFA in this article.
61. The Brave New Mashed-Up World of Online Sales: See how software is mimicking real-life sales tactics.
62. Entellium Inc. White Papers: Register to access these free white papers, and you'll learn more about SFA and CRM in general.
63. 10 Reasons to Love CRM Marketing Automation: This article will tell you why you should be using SFA and may even introduce a few applications you weren't aware of.
64. Transforming Sales From Art to Science: Sign 'Em Up: Take the scientific route for SFA.
65. Top 10 SFA Software Systems: Check out some of the best SFA vendors and consider their strenghts and weaknesses with this report.
66. Intelligence Sells: Read this article to learn why you should supplement SFA with sales intelligence.
67. Sales 2.0, Customers 1.0, Vendors on Deck: See how the sales force is changing with technology.
68. Inside CRM's SFA Buyer's Guide: Learn about what features fit your business's needs and consider the costs and benefits that come with a SFA solution.
69. CRM Evaluation Guide: 100+ Questions Consultants Get Paid to Ask: Make a good decision by asking your SFA provider these all-important questions.
70. Manticore Technology's White Papers: Manticore Technology offers advice on increasing revenues, empowering your sales force and taking the next step online.
71. Mobile CRM: Six Experts Dial In: See what experts are saying about taking SFA mobile.
72. Document Process Automation for Customer Orders: This article will help you consider the documentation segment of SFA.
73. The Paper Shuffle: What Is It Really Costing You?: Find out how much money your company is losing by not automating sales.
74. An SFA Primer: This article will detail some of the benefits of SFA and discuss common questions.
75. Developing a Smarter Sales Organization: See how you can streamline sales with SFA.

Case Studies

Take a look at what other companies have done with SFA to consider how the technology can make a difference in your own organization.

76. Endeca Extends Salesforce Throughout Enterprise for Accurate Reports, Forecasts and Company Tracking: Find out how this company transitioned from its outgrown contact-management software to a thriving sales-force-management solution.
77. Portal to the Future: Postini Increases Productivity Tenfold Without Increasing Staffing Levels: With an SFA system, Postini got better productivity and faster response times.
78. Case Study: Sales Force Automation with PocketPC: See how this company found an efficient way to collect sales information from its distributors.
79. Beyond Contact Management: Learn about how this carpet maker uses mobile software to process orders.
80. Sales Force Automation Technology Lifecycle Refresh: See how Diebold Inc. used SFA to upgrade more than 700 users quickly.
81. Web-Based Sales Force Automation Enhances Strategic Customer Relationship and Sales Performance: Learn how this pharmaceutical company built a flexible, scalable, Web-based SFA system.
82. The Smoothest Systems Implementation in Company History: This company made a smooth transition from one SFA system to the next: find out how it did so.
83. Procuri Gains a Competitive Edge with Salesforce and the AppExchange: With Salesforce.com, Procuri Inc. now has a high adoption rate, accuracy and visibility.
84. Synergistix Helps Steifel Laboratories Attain Greater Sample Accountability: Steifel Laboratories Inc. was able to stay on top of its drug samples using an SFA solution.
85. SurfControl Secures Sales Growth and Service Leadership with Salesforce: SurfControl enjoys increased quality and productivity with its SFA solution.
86. Motorola Implements Easy-to-Manage, Cost-Friendly Solution for Customers and Employees: Motorola was able to reduce application deployment time and improve SFA with a new system.
87. BlackBerry and mWholesaler Make Financial Sales Team More Competitive: This solution made on-the-spot data access possible for wholesalers of Essex Corp.
88. Wireless Sales Force Automation Case Study: This case study focuses on a mobile solution for account information.
89. Enabling the Mobile Enterprise for Field Force and Sales Force Automation: See how going mobile can help automate your business's sales force.
90. HiT Software Installs Soffront CRM to Improve Customer Support and Sales Automation: Find out how this software company found the SFA solution that would work for its needs.
91. Salesforce Drives Enterprise Success at Symantec: In just three-and-a-half months, Symantec Corp. and Veritas merged and replaced their complex SFA systems with one that was much easier.
92. BusinessEdge Solutions Case Study: A Major Pharmaceutical Company: A Fortune 50 pharmaceutical company was able to improve upon its outdated SFA system.
93. Unisys Inrastructure Services: Unisys used SFA to make communication, processes and workflows easier for everyone.
94. Telnet Solutions Increases Sales Productivity by Using Salesforce SFA: This telecom company was able to handle a massive increase in customers with an SFA solution.
95. Maporama International Identifies New Revenue Opportunities After Implementing Salesforce in 15 Days: Fast implementation, increased revenue and improved customer service are all part of this company's success story.
96. BlackBerry Increases Customer Service for Corporate Real Estate Company: See how a real-estate company used BlackBerry devices as an SFA tool.
97. Altium Creates and Deploys Six Critical Business Applications in Just Four Weeks with Salesforce Unlimited Edition and the Force.com Platform: Altium Ltd. used Salesforce.com to create a fast, scalable, competitive system for SFA.
98. Magma Design Automation Implements Comprehensive CRM from Salesforce.com for 600 Users: Magma Design Automation Inc. found a cost-effective solution to SFA.

Books

These publications will give you an in-depth look at implementing SFA and reaping its benefits.

99. "Sales Automation Done Right": Explore every aspect of SFA and learn how to improve its effectiveness with this book.
100. "Perormance Dashboards: Measuring, Monitoring, and Managing Your Business": This book will teach you how to use dashboard technology for automation and optimization.
101. "The Complete Guide to Accelerating Sales Force Performance: How to Get More Sales from Your Sales Force": Learn how to evaluate and improve the framework of your sales force using this text's insights.
102. "Salesforce.com For Dummies": This guidebook will teach you how to get the most out of Salesforce.com's service.